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Indigo Customer Service Jobs 2023

Indigo Customer Service Jobs 2023 Indigo Airlines is currently seeking candidates for the position of Customer Officer/Executive across multiple locations. Graduation is a mandatory qualification for this role. The selection process will involve shortlisting and assessment tests, followed by either an online or face-to-face interview. Interested individuals are required to apply online before the specified deadline. Below, you will find detailed information regarding the application process, eligibility criteria, and necessary requirements.

Official Notification & Application Indigo Customer Service Jobs 2023

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Quick Information About Indigo Customer Service Jobs 2023

Company Name:Indigo
Category of this Job:Private job
Job Type:Permanent/ full time Jobs
Total Vacancies:Various Vacancies
Name Of The Vacancy: Officer/Executive – Customer Service.
Place Of Postings:All over India
Application on Starting Date:Already Started
Application on Ending Date:25-06-2023
Apply Mode On:Only On Online Mode
Educational Qualification:Degree in Any Stream
Selection Process:Interview in Google Meet
Age Limit For this Job:there is no age limit for this job any one can join his job

Disclaimer:

We share private job vacancies that appear daily on our site, accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily www.saivikramacademy.com and select the positions they are applying for.

Vacancy details for this job:

Vacancy Name =  Officer/Executive – Customer Service.

Education criteria for this job:

All candidates must have Any Degree in Any Stream for this recruitment.

Age Limit for this job:

Workers can complete tasks on the web site using the skills they already have and according to their own schedule.

To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

Job Description

Position: Officer/Executive/Senior Executive – Customer Service/Ramp/Security

Experience: 0-7 years in aviation, candidates with valid Avsec, Screener, and L&T certification preferred.

Job Location: South India (Candidates must be willing to relocate)

Please mention the Application ID at the top of your CV during the interview.

Candidates are required to bring the following documents (photocopies):

  • Passport (2020 onwards) and latest Police clearance letter (2022)
  • Pan Card
  • Aadhar Card with date of birth clearly mentioned
  • Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and any further qualifications (only graduates with degree certificates are eligible)
  • Aviation Experience candidates – relieving letter, AEP surrender copy, and latest payslips

Eligibility Criteria:

  1. Educational Qualification: Minimum Graduation, Pass from a Recognized Board or University as determined by IndiGo (undergraduate, pursuing graduation, diploma, awaiting results are not eligible).
  2. If it is found at any stage prior to or during the employment that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, the candidate’s offer for employment or employment is liable to be withdrawn or terminated.
  3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Openness to work in rotational shifts, ability to work under pressure.
  4. Airport Operations Experience is preferred.
  5. No visible tattoo marks or body art.
  6. Age: minimum 18 years.
  7. Interviewed candidates can reapply after 6 months.

Requirements:

A. Mandatory Requirements:

a) For Customer Service – Good Communication, Pleasing Personality.

b) For Security – Adaptability to all weather conditions, place of work can be either at the Terminal or Apron.

c) For Ramp – Adaptability to all weather conditions, place of work can be either at the Terminal or Apron.

B. Preferable Requirements:

a) For Customer Service – Well-versed in Customer Dealing.

b) For Security – BASIC AVSEC, Screener, NCC Background.

c) For Ramp – Load & Trim License, 12th Science Background.

Job Description:

Security:

Primary Responsibility:

You will be responsible for implementing security policies and procedures laid down by the company.

Mission:

To ensure:

  • Safe operation
  • Punctuality
  • Customer Satisfaction
  • Team efficiency
  • Cost control
  • A secure working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with the security program and applicable procedures.

Functional Responsibilities:

  • Maintain standards as per company requirements.
  • Ensure effective threat assessment and response capability.
  • Achieve department goals and follow up.
  • Perform duties as per the Security Program.
  • Maintain performance standards and follow up with your shift.
  • Continuously monitor the Quality System and the level of conformance.
  • Ensure quality levels are met.
  • Optimize resources.
  • Be aware of Emergency Response Procedures, rules, and regulations.
  • Acquire and maintain necessary skills required to perform job functions.
  • Maintain work procedures as per company requirements.
  • Conduct development dialogues with the Team leaders.
  • Control theft and pilferage of company property.

Customer Service:

Job Purpose:

To carry out safe and secure on-time operations in accordance with the ground operations manual and all applicable procedures.

Key Responsibilities and Accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities:

Reservations & Ticketing:

  • Making reservations across the counter.
  • Selling tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.

Departures:

  • Attend pre-flight and post-flight briefings.
  • Set up check-in counters.
  • Screen checked-in baggage.
  • Maintain high-quality check-in procedures.
  • Assist customers with special requests.

Arrivals:

  • Assist customers with special requests.
  • Assist customers with mishandled/damaged baggage and prepare all required reports.
  • Coordinate with the baggage vendor for damaged bags.
  • Follow up with en-route stations regarding lost baggage.

Post-flight Departure:

  • File all necessary flight papers.
  • Perform any other responsibility assigned by the management.

Ramp:

L&T & LO certification preferred.

Responsibilities:

  • Confirm the ETA of the flight from OCC or System (Navitaire).
  • Take the bay number from Apron and convey it to all the stations on R.T.
  • Ensure that you are at the bay D-20 mins with all the equipment required.
  • Note down the touchdown and chocks and convey it on R.T.
  • Align the ramp properly.
  • Ensure there are enough coaches available for deplaning passengers and ensure baggage reaches Arrival before the passengers.
  • Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
  • Ensure loading is done as per the Loading Instruction Report given by the Load and Trim staff.
  • After departure, make sure all the equipment is sent back to the transport yard.
  • Fill the ramp filling.
  • During the flight, ensure smooth and safe operations and maintain the flight schedule.

Please Note: IndiGo, one of India’s fastest-growing airlines, is continuously searching for talent. However, please be cautious of individuals misusing the brand name “IndiGo” and the names of our employees to demand money in exchange for interviews or jobs. IndiGo does not charge any money for interviews or recruitment. All communications related to Offer Letters will be sent from official IndiGo email IDs only.

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Official Notification & Application Indigo Customer Service Jobs 2023

Indigo Customer Service Jobs 2023 Official Website LinkCLICK HERE
Indigo Customer Service Jobs 2023 Official Notification LinkCLICK HERE
Indigo Customer Service Jobs 2023 Official Apply LinkCLICK HERE
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