Tele Caller Job In Chennai

Tele Caller Job In Chennai A telecaller, often termed as telemarketer or a call center agent, serves as an essential position in companies. They call customers for product or service selling purposes by making outbound calls or managing inbound calls for existing clients.  

Core Duty of a Telecaller :

Outbound Calling: Generating leads, making appointments for potential customers, or sell products or services by way of making calls.
Inbound Calls: Receiving incoming calls from customers, answering their queries, and resolving issues.
Data Entry: Inputting customer information, sales data, and call logs into computer systems.
Sales and Upselling: Promoting products or services and upselling additional items or services.  
Customer Service: Providing excellent customer service by addressing concerns and resolving issues.  
Basic Skills for a Telecaller:

Communication Skills: Effective verbal and written communication skills are important to interact with customers properly.  
Active Listening: Listening to customer queries attentively and understanding their needs.  
Persuasive Skills: Persuading and convincing potential customers.  
Patience and Empathy: Being calm and understanding, even in stressful situations.
Computer Proficiency: Having basic computer skills and having proficiency in CRM software, as well as other relevant tools.  
Adaptability: To adapt to changing situations and work under pressure.  
A Rewarding Career Path
A career in telecalling can be challenging but rewarding as well. Experience can promote telecallers to become team leaders, supervisors, or other management positions.

Telecallers can really add much value to a business with the development of excellent communication skills, good problem-solving abilities, and an excellent positive attitude.

Quick Information About Tele Caller Job In Chennai  

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Vacancy details for this Job Tele Caller Job In Chennai  

Chennai is a bustling metropolis and a commercial center of South India, and it provides a wide scope of employment opportunities, not only in the field of telecalling but also in telemarketing and customer service. The city, with its booming IT and BPO industries, attracts many to seek careers here.

Knowing What a Telecaller Does

A telecaller, also known as a telemarketer or a call center agent, plays an important role in a company, especially in BPO and ITES sectors. Telecallers are in charge of making outgoing calls to potential customers or sometimes, they have to respond to incoming calls from an existing customer.  

Main Responsibilities of a Telecaller in Chennai

In a general sense, tasks might vary according to industries and companies, but a telecaller is often entrusted with the following work tasks:

Outgoing Call
Cold calls generation.  
Appt and follow up calls.  
Product or service over the telephone.  
Inbound Calls:
Customer service calls received.  
Information related to products and services.  
Redressal of customer grievance.  
Data Entry:
Customer information and sales, call log recording in the computer systems
Accurate record keeping, updating of databases.  
Sales and Upsell:
Promoting products or services to customers.
Identifying upselling and cross-selling opportunities.
Closing deals and achieving sales targets.  
Customer Service:
Providing excellent customer service by addressing concerns and resolving issues.  
Handling customer feedback and suggestions.  
Essential Skills for Telecaller Jobs in Chennai
 
To become a good telecaller in Chennai, you will need a combination of soft and hard skills:

Strong Communication Skills: Good verbal and written communication skills are required for clear and precise conversations.   
Active Listening: The ability to listen attentively to the customer’s query and understand his needs.   
Persuasion Skills: Ability to persuade and convince the potential customer.
Patience and Empathy: Calmness and empathy, even in stressful situations.
Computer Literacy: Basic computer skills and familiarity with CRM software and other such tools.  
Flexibility: Ability to adjust according to changing situations and working in stressful conditions.  
Language Skills: Fluency in English and Tamil is common as it helps the telemarketer communicate easily with a wide customer base.
Job Scope for Telemarketers in Chennai

The IT and BPO sector in Chennai opens up a lot of avenues for telemarketing professionals in various sectors such as:

IT and ITES Companies: Most of the IT companies in Chennai have customer support centers where technical support queries are dealt with, software updates are done, and customer complaints are resolved.  
BPO and KPO Companies: Most BPO and KPO companies have a separate team for dealing with customer care, sales, and technical support.  
Telecommunications Companies: Telecom companies require telecallers to deal with customer care, technical troubleshooting, and billing inquiries.
E-commerce Companies: E-commerce companies need telecallers to take up customer requests, process orders, and resolve shipping and delivery issues.  
Financial Services: Banks and financial institutions also may need telecallers to support customers, and they have to deal with loan inquiries and account related issues.  
Suggestive Tips for Hiring a Telecaller Job at Chennai

Improve Communication Skills: Practice speaking as well as writing clearly, concisely.
Gain Experience: Internships or part-time jobs in customer service or call centers can provide practical experience.
Build Your Network: Connect with professionals in the telecommunications and BPO industry to learn about job opportunities and potential referrals.
Prepare for Interviews: Practice common interview questions and be ready to discuss your skills and experience.
Develop a Positive Attitude: A positive and friendly demeanor can make a positive impression on potential employers.
Stay updated on industry trends, the latest technologies in the telecommunications and customer service industry.
To successfully pursue a rewarding career in this field in Chennai, you have to understand what a telecaller is and develop the required skills. Then, by actively searching for opportunities, you would be able to do this.

Official Notification & Application Tele Caller Job In Chennai 

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