Chat & Calls Attending Work from Home Job

Chat & Calls Attending Work from Home Job Cactus Communications is a science communication and technology company.

We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered.

We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations.

AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach.

Official Notification & Application Chat & Calls Attending Work from Home Job

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Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

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Quick Information About Chat & Calls Attending Work from Home Job

Disclaimer:

We share private & Government ( State – Central ) Like job vacancies that appear daily ( peculiar Jobs 20 Post on our site ) Updated Daily accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily visit our Website www.saivikramacademy.com Daily and select the positions they are applying for.

Vacancy details for this Job

Position: Associate Customer Service Manager (Chat & Calls) Department: Customer Service & Operations Location: India (Remote-first) Employment Type: Full-time

Overview:

Please note: We operate as a remote-first organization, offering the flexibility to work from anywhere in India.

Occasional travel to our Mumbai office may be required based on business needs or company/team events.

“When it comes to people, customers expect the same quick response they are used to getting from electronic equipment and technology.” – Shep Hyken

In today’s digital age, the live chat option on e-commerce and restaurant aggregator websites has become a vital customer support channel, offering unmatched advantages in terms of response time and convenience.

Editage recognizes the significant role that Live Chat plays in enhancing online sales. Just like us, many customers prefer chatting with a representative over dialing a phone number, as it provides instant connection, reduces wait time, and allows multitasking.

Chat Support benefits both the client and the organization by providing real-time responses to clients and empowering the Client Servicing (CS) Team to influence customer decisions, promote our services, and contribute to the organization’s bottom line.

As an Associate Customer Service Manager (Chat & Calls), you have the exciting opportunity to be part of our newly established Chat & Calling function within the CS Team.

Job Responsibilities:

• Offer real-time support to customers via our modern chat/calling platform (Genesys) with the aim of converting inquiries.
• Enhance customer confidence in the Editage brand compared to competitors and improve conversion rates.
• Introduce a human touch to the customer shopping experience to encourage repeat business.
• Boost the organization’s revenue by pitching our services to clients through chat and calls.
• Identify and resolve website errors, ensuring a seamless customer experience.
• Stay vigilant for business trends by monitoring customer feedback and sharing insights with key stakeholders.

Qualifications and Prerequisites:

To succeed in this role, you should:

• Possess a high standard of customer service mindset.
• Be tech-savvy, proficient in various live chat software, and capable of multitasking.
• Demonstrate strong sales skills.
• Exhibit excellent written communication skills and the ability to convey messages concisely.
• Be quick-thinking, adaptable to customer needs, and capable of improvisation during conversations.
• Thrive under pressure, meet deadlines, and maintain a positive attitude.

Join our dynamic team and be a part of revolutionizing customer service through live chat and calls.

Help us shape the future of customer support at Editage while enjoying the benefits of remote work flexibility.

Cactus Communications thrives on a culture that is fueled by its dedicated team, their unwavering passion, and boundless inspiration.

Every member of our community, known as Cactizens, embraces and embodies the core culture and values that define our identity.

We hold in high regard individuals for their unique talents, distinct personalities, competencies, and their innate capacity for growth and development.

Our work environment is carefully cultivated to empower individuals to excel and showcase their peak performance, firmly rooted in the belief of a meritocratic approach.

Diversity is a point of pride for us; we actively seek out and celebrate diverse perspectives, fostering an inclusive workplace where every voice is valued and heard.

We foster a culture of open dialogue where all Cactizens are encouraged to freely share their ideas and opinions while providing constructive feedback to anyone within the CACTUS community, regardless of their title, experience, or seniority.

We place a premium on trust and encourage openness to differences in viewpoints and feedback.

About CACTUS

CACTUS is a trailblazing science communication and technology enterprise.

Our specialization lies in AI-driven products and solutions that elevate the processes of research funding, publication, communication, and discovery.

We offer an array of services, including editorial support, translation, education, and training solutions for researchers, strategic scientific content solutions for global life science organizations, AI-driven innovations for scholarly publishing, and tools for widespread dissemination and engagement with peers, the public, and policymakers in the realm of research.

With offices spanning across London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, Bengaluru, Hyderabad, and Mumbai, a global workforce exceeding 3,000 experts, and a clientele spanning over 190 countries, we are at the forefront of advancing the world of research.

Awards and Recognitions

Over the years, CACTUS has consistently held its place among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.

We are honored to have been recognized as ‘Employers of the Future’ for two consecutive years in 2023 and 2022, according to a study conducted by LeadUp Universe, Fortune India, and Work Universe.

Our commitment to providing an outstanding workplace for women was underscored by our inclusion in the prestigious list of ‘India’s Top 100 best Workplaces for Women’ by Great Place To Work® in 2022.

We also secured the coveted title of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022.

Additionally, our dedication to nurturing talent was acknowledged when we were recognized as one of the ‘Best Companies for Millennials’ in 2019 by Times Ascent and Learning & Organisation Development Roundtable.

In 2019, we proudly emerged as one of India’s ‘Top 10 Safe Workplaces for Women’ as per a survey conducted by Rainmaker.

Our commitment to excellence has been consistently recognized, with the pinnacle being our ranking as #1 among ‘India’s Great Mid-Size Workplaces’ by Great Place to Work® Institute in 2017.

நீங்க ரொம்ப நாள்ள கேட்ட RESUME எப்படி MAKE செய்ய வேண்டும் Video Link

👉 (RESUME இப்படி இருந்த வேலை தேடி வரும் )👈

Official Notification & Application Chat & Calls Attending Work from Home Job

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

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