Tata Customer Service Recruitment

Tata Customer Service Recruitment Tata Communications is hiring (as separate job update) for multiple junior customer service manager positions. All able and interested applicants can apply no later than January 12, 2023. More about Tata Communications Vacancies, Salary Details, Application Fees, Selection Process, Degrees, Results, Age Limits and all other details/information about this job will be are detailed below.

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Quick Information About Tata Customer Service Recruitment

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Vacancy details For this job:

Vacancy Name = Jr. Customer Service Executive

Education criteria for this job:

All candidates must have Any Degree in Any Strem for this recruitment.

Age Limit for this job:

Workers can complete tasks on the web site using the skills they already have and according to their own schedule. To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

Workplace for Tata Communications Recruitment 2023

The candidate’s workplace will be Pune Office Or they Can Choose Work From Home Option.

Number of rooms available

There are different number of vacancies.

Vacancy name and number of vacancies

The name and number of vacancies each are mentioned below.

1. Senior Customer Service Manager.

Responsibilities of the Senior Customer Service Manager

Responsible for the operation and maintenance of network devices or components to improve network efficiency and availability

Provide effective and SLA-compliant technical support

Manage helpdesk and escalation operations/ticketing desks for all NOC and SOC issues

Monitor supplier performance including critical issues, delays, non-compliance with service level agreements, and more.

Planned activities and change management

Efficiently and promptly troubleshoot network and SOC problems

Set up tools and processes to monitor network performance

Ensure platform and service availability to customers, through routing at the lowest cost, thus ensuring SLA and QoS compliance of customer services.

Salary / Remuneration and Level Remuneration – For Senior Customer Service Officer position, the salary to be paid will be around Rs 32,500 to Rs 41,600 per month.

More information on salary details is mentioned in the announcement.

Age – For this recruitment, the age of the candidate must be 18 years or older.

Education – Details of the education for this position are mentioned below.

Low-level customer service executive – {advanced degree in any discipline}.

For more details on the school’s qualifications, please review the announcement.

If you haven’t graduated, click here to find jobs based on grades 10 and 12.

Required knowledge and skills

Good communication skill.

Great relationship skills.

Strong analytical skills.

The ability to stay calm in an emergency.

Selection Method – For Tata Communications recruitment, candidates will be selected on the basis of pre-screening and phone or on-site interviews.

If a candidate is shortlisted based on desired criteria, they will be notified via their registered mobile number or email id.

Work Experience – No other work experience is required for this position.

New candidates and inexperienced candidates can also apply for this job.

How to Apply – All interested and readable candidates should apply online from the official website or from the link below.

Applicants should email their CV to the email address mentioned in the announcement.

They must attach copies of educational qualifications, copies of passports, passport-sized photos and contact phone numbers.

Application Deadline – All applicants should apply no later than January 12, 2023. After the deadline, no application will be submitted.

Application Fee – There will be no application fee for any candidate.

Real employers never ask for money to arrange an interview or offer a job.

If you receive such calls or emails, be careful as it could be a job scam.

Important Note – Applications received after the deadline will not be processed.

Incomplete or late applications without attachments will be rejected immediately without good cause or correspondence.

Therefore, the forms must arrive ahead of time.

Late/incomplete applications may be rejected.

Description of work group

Responsible for the operation and maintenance of equipment (faults, configurations, alarms, performance and security) or network components to improve network efficiency and availability.

Provide technical customer service that is efficient and consistent with the SLA.

Manage helpdesk and escalation/ticketing desk operations for all NOC and SOC matters.

Investigate L3/L4 issues and ensure solution effectiveness to ensure proper operation and maintenance of network components and other specified devices (e.g. ATM) to improve efficiency and network availability.

This team of experts provides technical expertise to assist customers in installing, maintaining, upgrading and repairing IP, Transportation, Voice and Mobile, WLA ATMs.

Maintain quality standards to achieve optimal operating levels and KPIs.

Provide last mile support to ensure service for all segments of TCL’s business.

Monitor and monitor network traffic and performance to ensure minimal disruption to network transmissions and/or switches.

Ensure adequate monitoring of various aspects of the network including its various departments and ensure timely and appropriate resolution of network issues (remote as well as in the field).

Monitor supplier performance, especially for critical issues, delayed cases, non-compliance with service level agreements, and more.

Lead the implementation of any new network updates, planned activities, and change management.

Troubleshoot network and SOC issues efficiently and in a timely manner.

Encourage innovation, industrialization and efficiency of network installations for improvement (i.e. improvement, update, upgrade, new system).

Set up tools and processes to monitor network performance.

Ensure platform and service availability to customers, through routing at the lowest cost, thus ensuring SLA and QoS compliance of customer services.

Roles in a nutshell

Wide-ranging knowledge in Service Assurance or advanced knowledge of specific expertise/operations can be applied.

Check for problems in existing systems and modify work processes according to defined procedures.

The executive role is responsible for the achievement of day-to-day goals.

Work under direct supervision No previous work experience required Education: Postgraduate

Experience: 0-2 years

Important Dates:

Official Notification & Application Tata Customer Service Recruitment

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

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