Telus International Work From Home Jobs Media Search Analyst and Chat Support Representative Jobs: An Overview In today’s digital age, the roles of a Media Search Analyst and a Chat Support Representative are critical to the functioning of modern businesses. Both positions offer unique challenges and opportunities, contributing to the growing demand for professionals who can handle the complexities of digital media and customer interaction. These roles often intersect, as companies strive to enhance user experience and improve brand visibility in an increasingly competitive online landscape.
Media Search Analyst
A Media Search Analyst plays a vital role in optimizing digital content to improve its visibility on search engines. These professionals analyze search trends, keywords, and user behaviors to ensure that online content ranks highly on platforms like Google, Bing, and Yahoo. The ultimate goal of a media search analyst is to increase website traffic, improve click-through rates, and enhance the overall online presence of a brand or business.
Key responsibilities include keyword research, competitive analysis, and monitoring search engine algorithms. Media Search Analysts work closely with content creators, web developers, and marketing teams to create and implement effective SEO strategies. They also provide insights into the types of content that engage users and lead to higher conversion rates.
Successful Media Search Analysts possess strong analytical skills, proficiency in SEO tools like Google Analytics, and a solid understanding of search engine algorithms. As businesses increasingly rely on digital marketing to reach their audiences, the demand for skilled media search analysts continues to grow.
Chat Support Representative
A Chat Support Representative serves as the first point of contact for customers seeking assistance through online chat platforms. These professionals are essential to delivering prompt and efficient customer service, resolving queries, and addressing concerns in real time. With the rise of e-commerce and digital services, chat support has become a preferred method for customers to interact with businesses.
The responsibilities of a Chat Support Representative include responding to customer inquiries, troubleshooting technical issues, and providing information about products or services. In addition to offering real-time support, they may handle multiple chats simultaneously, requiring excellent multitasking skills. They must maintain a professional and friendly demeanor, ensuring customer satisfaction while adhering to company policies.
Effective communication, problem-solving abilities, and a deep knowledge of the company’s products and services are key to excelling in this role. Moreover, with many companies offering 24/7 customer support, flexibility in work hours is often required.
The Intersection of Both Roles
While Media Search Analysts focus on driving traffic to a company’s website, Chat Support Representatives ensure that customers have a seamless experience once they arrive. Together, these roles contribute to the customer journey, from initial search to post-purchase support. In essence, a Media Search Analyst attracts potential customers, while a Chat Support Representative retains and nurtures them through excellent service.
Both positions require staying up-to-date with the latest trends and technologies in their respective fields. As businesses continue to prioritize both digital marketing and customer service, opportunities in these careers are expected to expand, offering promising prospects for individuals interested in the digital world.In conclusion, both Media Search Analysts and Chat Support Representatives are integral to a company’s success in the digital space. Their combined efforts in optimizing online visibility and providing stellar customer support contribute to brand growth and customer loyalty.
Quick Information About Telus International Work From Home Jobs
| Organization Name: | Telus International |
| Job Category: | Private Jobs |
| Employment Type: | Full time – Freshers Only |
| Name of Vacancies: | 1. Media Search Analyst 2. Chat Support Representative |
| Place of Posting: | Work From Home & Office       |
| Starting Date: | 06.09.2024Â |
| Last Date: | 27.10.2024Â |
| Apply Mode: | Online |
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Vacancy details for this Job Telus International Work From Home Jobs
TELUS International Work from Home Jobs in India 2024
Job Location:
TELUS International is offering work-from-home job opportunities in India for 2024, including the role of Media Search Analyst. In addition, candidates applying for the Chat Support Representative position will work from an office located in Noida. This flexibility allows job seekers to choose a role that best suits their preferences in terms of work environment.
Number of Posts:
There are multiple openings across various positions, though the exact number of available seats may vary. Job seekers interested in either role are encouraged to stay updated for more information regarding the exact number of vacancies.
Available Positions: There are two primary roles available:
- Media Search Analyst
- Chat Support Representative
These roles offer exciting opportunities for candidates interested in remote work or office-based customer support.
TELUS International Work from Home Jobs 2024 Salary:
The salary for the Media Search Analyst role is expected to be around Rs 373,200 per annum. Meanwhile, the Chat Support Representative position offers a salary range between Rs 306,000 and Rs 399,600 per annum. It’s important to note that these salary figures are estimates based on data from sources like Glassdoor and Ambition Box, and they may vary. The official notification provides more detailed information regarding salary expectations and potential variations.
TELUS International Work from Home Jobs for Freshers in India: Education Requirements:
The educational qualifications for these positions are relatively straightforward. Both roles, Media Search Analyst and Chat Support Representative, require candidates to possess a graduate degree in any field. However, if a candidate does not have a graduate degree, they can explore other job openings that may be suitable for candidates with 10th or 12th-grade qualifications. More information regarding alternative qualifications can be found in the official advertisement at the end of the job notification.
Age Limit:
To apply for these roles, candidates must be at least 18 years old. There is no upper age limit for these positions, making them accessible to a wide range of applicants. For further details regarding age-related qualifications, candidates should refer to the complete job notification.
Roles and Responsibilities of a Media Search Analyst:
A Media Search Analyst is expected to perform a variety of tasks, especially in the context of an off-campus drive. The key responsibilities include:
- Research Strategy:
The Media Search Analyst is responsible for selecting appropriate research strategies for a given query. This involves planning, conducting research, and evaluating information in an online environment. - Case Information Retrieval:
The analyst is tasked with gathering relevant case information, which requires accurate research to meet the needs of the project or query. - Communication:
Coordinating and responding promptly to internal customers through emails is a critical part of the job. Efficient communication ensures the smooth progression of tasks. - Research Methodology Development:
A key responsibility is developing research methodologies and distributing them to relevant team members. - Case Assignment Management:
The Media Search Analyst also manages case assignments by prioritizing based on urgency. This includes keeping track of the entire process from scheduling appointments to maintaining updated records and rosters. - Tracking and Follow-Up:
They must maintain crucial records, such as the case assignment roster, for team use and ensure that service providers make reminder calls within a designated timeframe. Monitoring client cases for confirmation is another essential duty.
Roles and Responsibilities of a Chat Support Representative:
The Chat Support Representative plays a pivotal role in customer service and support. The main responsibilities are:
- Customer Query Resolution:
The Chat Support Representative is tasked with responding to customer inquiries via chat and email. Effective communication is vital for addressing customer concerns promptly and accurately. - Process Improvement Consultation:
Collaborating with the team lead, the representative assists in implementing and executing process enhancements that can improve overall customer service experiences. - Complaint Resolution:
Ensuring the timely resolution of customer complaints is another core duty. The goal is to provide an excellent consumer experience while maintaining a positive relationship with clients. - Adherence to Policies:
The representative must follow all corporate policies, procedures, codes of conduct, and relevant regulations when providing customer service. Compliance with these standards ensures a high level of professionalism. - Business Suggestions:
Representatives are also expected to provide valuable suggestions to the business regarding the promotion of goods and services. Enhancing consumer satisfaction is a critical focus, and practical insights from the customer support team can make a significant impact.
Qualifications for TELUS International Work from Home Jobs:
To be successful in either of these roles, candidates need to possess the following skills and qualifications:
- Customer Service Skills:
Excellent customer service abilities are essential for both roles, particularly for the Chat Support Representative position, where direct interaction with customers is frequent. - English Proficiency:
A strong command of the English language is required, as communication is a critical component of both positions. - Shift Flexibility:
Candidates should be willing to work in shifts, as customer support roles may require availability during various times of the day. - Multitasking and Prioritization:
The ability to multitask and effectively prioritize tasks is essential, especially in a fast-paced work environment. - Interpersonal Skills:
Strong interpersonal abilities are important for both roles. The ability to collaborate and work well with team members is key to maintaining a productive work environment. - Computer Skills:
Proficiency in computer skills is necessary, as the job involves working in an online environment and managing tasks via digital platforms.
TELUS International Work from Home Jobs in India Selection Process:
The selection process for these roles involves several steps. Candidates can expect to go through a shortlisting or assessment test, followed by either a virtual or telephone interview. For some positions, there may also be a field interview.
Successful applicants who meet the selection criteria will be notified via their registered email address or mobile number. It is essential that candidates provide accurate contact details during the application process to avoid missing important communications regarding their application status.In conclusion, TELUS International’s work-from-home jobs for 2024 offer exciting opportunities for individuals seeking flexible employment in roles such as Media Search Analyst and Chat Support Representative. With attractive salaries, flexible work locations, and a focus on customer service excellence, these positions provide a great platform for freshers and experienced professionals alike. Candidates are encouraged to explore these opportunities and submit their applications to join a dynamic and growing team.
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Official Notification & Application Telus International Work From Home Jobs
| Telus International Work From Home Jobs Official Website Link | CLICK HERE |
| Telus International Work From Home Jobs Media Search Analyst Job Link | CLICK HERE |
| Telus International Work From Home Jobs Chat Support Representative Link | CLICK HERE |
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