Freshworks Writer Work From Home Job

Freshworks Writer Work From Home Job Freshworks is dedicated to making it fast and easy for businesses to delight their customers and employees. By adopting a fresh approach to software development, we deliver solutions that are not only affordable but also quick to implement and user-friendly. With our headquarters in San Mateo, California, Freshworks boasts a global team spread across 13 locations, serving over 65,000 companies worldwide. Our clients range from startups to established public companies, all of whom depend on Freshworks’ software-as-a-service to enhance both customer (CRM, CX) and employee (ITSM) experiences.

Our cloud-based software suite includes a variety of tools designed to streamline operations and improve interactions. Freshdesk offers omnichannel customer support, ensuring that businesses can manage customer inquiries from multiple platforms seamlessly. Freshsales focuses on sales automation, helping sales teams increase efficiency and close deals faster. Freshmarketer provides marketing automation to enhance marketing campaigns and improve lead generation. Freshservice is our IT service desk solution, designed to support internal IT operations and ensure smooth service delivery. Additionally, Freshchat employs AI-powered bots to facilitate real-time customer communication. All these products are supported by Neo, our robust platform of shared services that underpins our entire suite.

Freshworks has garnered significant recognition in the global media landscape, with features in prominent outlets such as CNBC, Forbes, Fortune, and Bloomberg. We are proud to have been named a BuiltIn Best Place to Work in both San Francisco and Denver for the past three years. Our commitment to excellence and customer satisfaction is reflected in the numerous accolades our products have received. Freshworks has earned TrustRadius Top Rated Software ratings and G2 Best of Awards for categories such as Best Feature Set, Best Value for the Price, and Best Relationship.

By continuously innovating and staying true to our mission of providing fresh and effective software solutions, Freshworks enables businesses to thrive in a competitive market. Our holistic approach ensures that both customer and employee experiences are enhanced, leading to increased satisfaction and loyalty. Whether it’s through our comprehensive customer support tools, efficient sales automation, dynamic marketing solutions, or robust IT service management, Freshworks is committed to delivering excellence every step of the way.

In summary, Freshworks stands out by offering an integrated suite of cloud-based solutions that cater to various business needs. Our global presence, combined with a dedicated team and a commitment to innovation, allows us to serve a diverse range of companies effectively. The accolades and recognition we have received underscore our dedication to providing top-tier software solutions that deliver tangible results. Freshworks continues to set the standard in the industry, ensuring that businesses can focus on what they do best—delighting their customers and empowering their employees.

Quick Information About Freshworks Writer Work From Home Job

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Vacancy details for this Job Freshworks Writer Work From Home Job

Job Opportunity: Experienced Technical Writers at Freshworks

Are you an experienced technical writer with a knack for creating clear and concise content? If so, Freshworks invites you to join our team. We are seeking dedicated professionals who are passionate about technical writing to help us produce top-notch documentation that supports our diverse user base.

Responsibilities

As a technical writer at Freshworks, your key responsibilities will include:

Product Documentation:
You will be responsible for developing and maintaining detailed product documentation. This includes user guides, onboarding guides, migration guides, online help, inline help, and release notes. Your documentation will ensure our users can easily understand and utilize our products.

Developer Documentation:
You will create thorough and precise API documentation to assist developers in integrating and leveraging our APIs effectively. Your work will be crucial in helping developers navigate our systems and implement our solutions efficiently.

UX Writing and Content Design:
You will write clear and concise microcopy to enhance the user experience. This includes creating labels, tooltips, and error messages that guide users through our products seamlessly. Your content will play a significant role in ensuring a smooth and intuitive user experience.

Standardization:
You will propose, develop, and document writing standards. These standards will be essential for quickly onboarding new technical writers and maintaining consistency across all documentation. Your efforts will help streamline processes and ensure high-quality content.

Process Management:
You will define and maintain documentation processes that align with our software release life cycle. This involves coordinating with multiple stakeholders, including product management, engineering, and product marketing. Your role will be pivotal in ensuring that our documentation is timely, accurate, and aligns with product updates.

Qualifications

To be successful in this role, you should have:

• Experience: 6-8 years of experience as a technical writer in the software industry.
• Industry Knowledge: A strong understanding of Software as a Service (SaaS). Knowledge of the Customer Relationship Management (CRM) domain is a plus.
• Technical Proficiency: Familiarity with collaboration tools, version control systems, and documentation platforms. Your ability to navigate these tools efficiently will be critical to your success.
• Style Guide Familiarity: Knowledge of industry-standard style guides and conventions, such as the Microsoft Manual of Style for Technical Publications (MSTP) and the Google Developer Documentation Style Guide.
• Attention to Detail: Meticulous attention to detail and the ability to work independently.

Additional Information

At Freshworks, we are dedicated to creating a global workplace that empowers individuals to reach their full potential, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that a diverse workplace enriches our environment, fosters innovation, and drives our success.

We believe in the power of diversity and inclusion to create a vibrant, dynamic work environment that not only supports our employees but also benefits our communities and business. At Freshworks, we value the unique perspectives and experiences that each team member brings, and we strive to cultivate an inclusive culture where everyone feels valued and respected.

Why Join Freshworks?

Joining Freshworks means becoming part of a forward-thinking company that values its employees and their contributions. We offer an inclusive and dynamic work environment where you can grow your career and make a significant impact. Our commitment to diversity and inclusion ensures that everyone has the opportunity to succeed and thrive.

If you are a seasoned technical writer with a passion for creating high-quality documentation and a desire to work in a diverse and inclusive environment, we encourage you to apply. At Freshworks, your skills and expertise will be valued, and you will have the opportunity to contribute to our mission of delivering exceptional products and services to our customers.

How to Apply

If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume and a cover letter detailing your experience and why you are a good fit for this role. We look forward to hearing from you and exploring how you can contribute to the success of Freshworks.

Official Notification & Application Freshworks Writer Work From Home Job

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