Associate Service Desk Specialists Jobs

Diebold Nixdorf is a global company that specializes in providing financial and retail technology solutions. Their offerings include self-service transaction systems like ATMs and currency processing systems, point-of-sale terminals, physical security products, software, and related services for various markets such as financial, retail, and commercial. They are currently looking for an Associate Service Desk Specialist for the year 2023, and the eligibility criteria, application process, and other relevant information are provided below. This opportunity is open to individuals who have completed their 12th grade.

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Vacancy details For this job:

Vacancy Name = Associate Service Desk Specialists

Education criteria for this job:

All candidates must have Any Degree in Any Streem for this recruitment.

Age Limit for this job:

Workers can complete tasks on the web site using the skills they already have and according to their own schedule.

To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

Job Title: Associate Service Desk Specialists

Job Location: Work from home

Job Responsibilities: The Associate Service Desk Specialists will be responsible for the following:

• Answering inbound customer calls and transforming information from any customer service channel into the ticket system.
• Verifying that reported incidents are covered by contract and that all caller information, including address details, are correct. Retrieving customer agreement on cost if no contract exists.
• Engaging with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (e.g., password resets, software configuration, etc.).
• Using remote tools to troubleshoot, analyze and resolve technical issues.
• Escalating issues according to established procedure and informing customer of next steps if resolution is unsuccessful.
• Monitoring the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (e.g., cancellations, additional information).
• Informing manager or dedicated IRM team in case of customer escalations.
• Documenting all activity and updating the appropriate knowledge management, reporting and other systems.
• Ensuring high levels of customer satisfaction at all times.

Qualifications: Candidates must have at least passed 12th grade and be at least 18 years old. There is no upper age limit mentioned by Diebold Nixdorf.

Pay Scale/CTC: The average salary of an Associate Service Desk Specialist at Diebold Nixdorf is approximately Rs 33,300 per month, which will be around 4.0 lakhs per year.

Expected Knowledge and Skills: The following knowledge and skills are required:

• Native speaker quality in the required local language/primary language.
• English language skills are additionally implied.
• PC literacy, especially usage of Microsoft Office package.
• Willingness to work in shift models based on customer requirements.
• Industry knowledge preferred.
• Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.

Selection Process: The selection process purely depends upon shortlisting. Once a candidate is shortlisted, there will be a round of assessment tests and virtual/face-to-face interviews. After successful completion of these rounds, the candidate will receive a joining letter by the company on their registered email id.

Experience: Aspirants having six months of experience in a call center environment are recommended.

To apply for this specific hiring, applicants are required to use the online mode as there is no provision for offline application.

The closing date for submitting applications through the online application portal is expected to be 10-06-2023. It is recommended that candidates apply as soon as possible as the online application link will be closed once all seats are filled.

There is no fee charged for applying to any private job. Legitimate private sector jobs do not demand recruitment fees from job seekers.

To access all the details about the job, applicants can visit the official website through the link provided below.

Job Responsibilities:

The following are the duties and responsibilities of this position:

• Responds to incoming customer calls and/or converts information from any customer service channel into the ticket system.
• Verifies that reported incidents are covered by the contract and that all customer information, including address details, are correct. If no contract exists, obtains customer agreement on cost.
• Engages with customers to gain a better understanding of reported issues and provides guidance to diagnose and resolve incidents using the solution tree and knowledge base protocol (e.g., password resets, software configuration).
• Uses remote tools to troubleshoot, analyze, and resolve technical issues.
• If resolution is unsuccessful, follows established procedures to escalate issues and informs the customer of the next steps.
• Monitors the Universal Work Queue (UWQ), revises assigned tasks, and creates and updates tickets to reflect changes such as cancellations and additional information.
• Informs the manager or dedicated IRM team in case of customer escalations.
• Documents all activity and updates the appropriate knowledge management, reporting, and other systems.
• Ensures high levels of customer satisfaction at all times.

Required Qualifications:

To qualify for this position, you must have the following:

• A high school diploma or equivalent
• At least 6 months of experience in a call center environment is recommended
• Native speaker quality in the required local language/primary language
• English language skills are also required
• PC literacy, especially in the use of the Microsoft Office package
• Willingness to work in shift models based on customer requirements
• Industry know-how is preferred
• Strong communication, teamwork, process, and customer orientation skills, including a friendly and kind demeanor when speaking with customers on the phone.

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Official Notification & Application Associate Service Desk Specialists Jobs

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