Barclays Customer Care Support Jobs

Barclays Customer Care Support Jobs Barclays stands as a paragon of British universal banking, embodying a multifaceted approach across various dimensions: business, clientele, and global presence. Our operational scope spans consumer banking and payment services across the globe, complemented by a distinguished full-service corporate and investment banking arm. These pillars are fortified by a dedicated service company, adept at furnishing critical technological, operational, and functional support throughout the Group’s endeavors.

At the heart of Barclays’ ethos lies a commitment to diversity, manifesting not only in our expansive array of businesses but also in the broad spectrum of customers and clients we serve. Whether catering to the financial needs of individuals or the intricate demands of corporate entities, Barclays is poised to deliver tailored solutions with excellence and efficacy.

Consumer banking forms an integral component of our enterprise, reaching across continents to serve diverse communities with an array of financial products and services. From basic banking amenities to sophisticated investment vehicles, we endeavor to empower individuals with the tools they need to navigate their financial landscapes with confidence and ease.

Simultaneously, our global payments operations facilitate seamless transactions, transcending borders and currencies to facilitate commerce and facilitate economic activity worldwide. With a keen focus on efficiency and security, we strive to enhance the speed and reliability of financial transactions, laying the groundwork for economic growth and prosperity.

In the realm of corporate and investment banking, Barclays commands a prominent position, offering comprehensive services tailored to the unique needs of businesses, institutions, and governments across the globe. Leveraging our extensive network and deep industry expertise, we provide a suite of solutions encompassing capital raising, strategic advisory, and risk management, empowering our clients to navigate complex financial landscapes with confidence and clarity.

Furthermore, our commitment to innovation and technology underpins our ability to deliver cutting-edge solutions and stay ahead of evolving market trends. Through strategic investments in digital infrastructure and fintech partnerships, we remain at the forefront of technological advancement, driving efficiency and enabling seamless integration across our diverse business lines.

Critical to the seamless functioning of our enterprise is our service company, which serves as the backbone of Barclays’ operations. By delivering essential technology, operational, and functional support services, our dedicated teams ensure the smooth execution of our business strategies and the uninterrupted delivery of value to our customers and clients.

In essence, Barclays stands as a beacon of excellence in the realm of universal banking, characterized by its unwavering commitment to diversity, innovation, and client-centricity. As we continue to navigate an ever-evolving financial landscape, we remain steadfast in our mission to empower individuals, businesses, and communities to achieve their financial goals and aspirations.

Quick Information About Barclays Customer Care Support Jobs       

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Vacancy details for this Job Barclays Customer Care Support Jobs

At Barclays Chennai, we are dedicated to responding to customer calls, addressing their concerns, and maintaining the quality and accuracy of our services. In this introduction, we outline the responsibilities and objectives of our operational support team, emphasizing our commitment to continuous improvement and excellence.

Responsibilities:

Our operational support team plays a crucial role in maintaining high standards of customer service and operational efficiency. Here’s what you’ll be doing:

1. Analysis and Improvement: Utilizing call and case monitoring data, you’ll identify areas of strength and opportunities for development across teams. Working closely with managers, you’ll assist in implementing training initiatives to enhance skills and performance.
2. Coordination with IT Support: You’ll serve as a liaison between the operational teams and IT support, addressing any technical faults or changes promptly to minimize disruptions in service.
3. Performance Monitoring: Supporting sales and operational initiatives, you’ll monitor team performance and provide valuable insights to drive improvements.
4. Communication Management: Managing the communication and change calendar, you’ll ensure timely dissemination of information to all teams, facilitating smooth operations.
5. Process Management: Providing support to other process experts as needed, you’ll ensure effective collaboration and adherence to established procedures.
6. Task Execution: Completing various tasks outlined in the Team Support Specialist Role, ranging from communication updates to HR file management, depending on business needs.
7. Data Analysis and Feedback: Analyzing data outputs, you’ll recommend actions for improvement to managers and conduct trainings as necessary. Additionally, you’ll provide feedback to facilitate continuous learning and development.
8. Training Delivery: Delivering up-skilling sessions to address common trends identified by the quality team, ensuring that teams are equipped with the necessary knowledge and skills.
9. Team Management: Conducting daily huddles, acting as a backup team manager, and handling escalation issues, you’ll contribute to maintaining a cohesive and efficient team environment.

Qualifications:

To excel in this role, we’re looking for individuals with the following qualifications:

1. Operational Understanding: A detailed understanding of business objectives, service standards, and compliance requirements is essential.
2. Banking Knowledge: Familiarity with bank procedures, product policies, and regulatory compliance is preferred.
3. Organizational Skills: Strong organizational and planning skills are necessary to manage multiple tasks effectively.
4. Interpersonal Skills: Excellent interpersonal and relationship-building skills are required to collaborate with team managers, operational staff, and supporting areas.
5. Technical Proficiency: Proficiency in MS Office Suite, particularly Excel, Word, and PowerPoint, is necessary for data analysis and communication management.
6. Contact Center Experience: Experience in contact center operations and process improvement is advantageous.

Skills for Success:

In addition to the qualifications mentioned above, the following skills will be invaluable in this role:

1. Task Management: Ability to prioritize tasks and complete high-volume routine and non-routine tasks efficiently.
2. Team Leadership: Experience in team handling and escalation management is beneficial for effectively managing team dynamics.
3. Training Expertise: Experience in technical systems and procedure training will be advantageous for delivering up-skilling sessions.
4. Time Management: Proficiency in workflow time management is essential for meeting deadlines and ensuring operational efficiency.

Location:

This role is based in Chennai, offering the opportunity to work in a dynamic and diverse environment.

Be More at Barclays:

At Barclays, we’re committed to empowering our employees to be more – professionally and personally. Our core promise, ‘Be More @ Barclays,’ reflects our dedication to creating a positive employee experience and fostering innovation and excellence in everything we do.

Purpose, Values, and Mindset:

Our purpose, values, and mindset guide our actions and define our culture at Barclays. We operate with respect, integrity, service, excellence, and stewardship, striving to make a positive impact on our customers, communities, and the environment. Our mindset of empowerment, challenge, and drive inspires us to continuously improve and deliver exceptional results.In conclusion, the operational support team at Barclays Chennai plays a vital role in ensuring high-quality customer service and operational efficiency. With a focus on analysis, improvement, and collaboration, we are committed to delivering excellence in every interaction. Join us at Barclays and be more – professionally, personally, and impactfully.

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