Customer Service Remote Jobs Expedia is a prominent online travel agency that is owned by Expedia Group, a Seattle-based American online travel shopping company. Their website and mobile app are designed to facilitate the booking of a wide range of travel-related services such as airline tickets, hotel reservations, car rentals, cruise ships, and vacation packages. In the year 2023, Expedia has announced an opening for the position of Customer Service Representative This opportunity is open for any graduate who meets the detailed eligibility criteria. If you are interested in applying for this position, you can find all the necessary information about the eligibility requirements, application process, and other relevant details below.
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Quick Information About Customer Service Remote Jobs
| Company Name: | Expedia |
| Category of this Job: | Private job |
| Job Type : | Permanent/ full time Jobs |
| Total Vacancies: | 1700+ Vacancies |
| Name Of The Vacancy: | Customer Service Representative |
| Place Of Postings: | All over India |
| Application on Starting Date: | Already Started |
| Application on Ending Date : | 29-03-2023 |
| Apply Mode On: | Only On Online Mode |
| Educational Qualification : | Degree in Any Streem |
| Selection Process : | Interview in Google Meet |
| Age Limit For this Job: | there is no age limit for this job any one can join his job |
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Vacancy details For this job:
Vacancy Name = Customer Service Representative
Education criteria for this job:
All candidates must have Any Degree in Any Strem for this recruitment.
Age Limit for this job:
Workers can complete tasks on the web site using the skills they already have and according to their own schedule.
To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.
Description About the Job
Customer Service Tier 3 Team is responsible for handling all Expedia`s service issues that route via various channels to Tier 3.
We enable each of our customer transactions to flow seamlessly from the click of a button on one of our brand sites all the way through to our general ledger system and into the P&L. By bringing together product, technology and operations, we accelerate innovation, enable test and learn, and constantly push ourselves to evolve and innovate for the business.
What you`ll do: Take charge on inquiries from Expedia`s Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations Represent
Expedia in a professional and positive manner Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue Contact customers, travel partners, and internal teams via phone and email Handle queues for areas of responsibility to ensure response time goals are met.
Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.) related to customer and supplier issues Identify problems, conduct root cause analysis and propose forward looking solutions
Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention Who you are: Traveler-focused and able to work expertly with both internal and external customers.
Ability to perform work activities requiring teaming, guiding, and influencing colleagues Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation Able to handle a high stress environment; handling stress without disruption to the operation, employees, or customers Shows good judgment and common sense.
Skilled in fair and impartial discernment Strong verbal and written communication skills, including looking after frustrated and upset customers in a calm, cool, and composed manner
Ability to assess the customer and adjust communication style accordingly.
Ability to explain complex situations in simple terms Get organized and thrive in a complex work environment that balances multiple tasks and priorities Excellent spoken and written English, and demonstrated interest in the English language (movies, books, etc.)
Ability to work any shift, 24/7 Solid technical skills and computer knowledge, including all Microsoft Office programs, experience with case management software and agency technology and websites from Expedia Group, Amadeus, Saber and Worldspan (GDS) is an asset
Skills Required to be an Customer Service Representative
To be an Customer Service Representative, you need a mix of technical, analytical, and interpersonal skills.
The following are some of the essential skills required to be an Customer Service Representative:
- Analytical Skills: Customer Service Representative need strong analytical skills to identify process gaps, analyze data, and recommend solutions to improve Customer Service Representative
- Communication Skills: Customer Service Representative need excellent communication skills to communicate with HR stakeholders, employees, and managers. They need to be able to articulate complex HR policies and procedures in a clear and concise manner.
- Project Management Skills: Customer Service Representative need project management skills to manage multiple HR projects simultaneously.
- Technical Skills: Customer Service Representative need to be proficient in HR systems, databases, and software applications.
- Interpersonal Skills: Customer Service Representative need excellent interpersonal skills to work effectively with HR stakeholders, employees, and managers.
- Attention to Detail: Customer Service Representative need to be detail-oriented to ensure that HR policies and procedures are accurate, up-to-date, and compliant with legal requirements.
Education and Experience Required to be an Customer Service Representative
To become an Customer Service Representative, you typically need a Bachelor’s degree in Human Resources, Business Administration, or a related field.
Expedia Group is an online travel technology company that has become a global leader in the travel industry. It offers a wide range of services, including flight bookings, hotel reservations, car rentals, and vacation packages. Expedia Group was founded in 1996 and is headquartered in Seattle, Washington. It operates in over 190 countries, with more than 200 travel booking websites in its portfolio, including Expedia.com, Hotels.com, and Orbitz.com. This article will provide a comprehensive review of Expedia Group, its history, business model, products, and services.
History
Expedia Group was founded as a division of Microsoft in 1996. It was spun off as an independent company in 1999, and in 2001, it acquired rival travel website, Travelocity. In 2005, Expedia Group acquired another rival, Orbitz Worldwide. Since then, Expedia Group has continued to expand its portfolio of travel booking websites through acquisitions and partnerships.
Business Model
Expedia Group’s business model is based on providing a platform for travelers to book travel arrangements such as flights, hotels, car rentals, and vacation packages. It earns revenue by charging commissions on bookings made through its websites. The company also earns revenue by selling advertising on its websites and offering its technology services to other travel companies.
Products and Services
Expedia Group offers a wide range of products and services to travelers, including flights, hotels, car rentals, and vacation packages. It has also expanded into the experiences and activities market, offering customers the opportunity to book tours, attractions, and other activities at their destination. In addition to its consumer-facing websites, Expedia Group also offers its technology services to other travel companies through its Expedia Partner Solutions (EPS) program.
Expedia Group has several consumer-facing brands in its portfolio, including Expedia.com, Hotels.com, Orbitz.com, Travelocity.com, Hotwire.com, and ebookers.com. Each brand offers unique features and benefits to travelers, such as loyalty programs, mobile apps, and special promotions.
Expedia.com is the company’s flagship brand, offering travelers access to over 500 airlines, 1 million hotels, and thousands of vacation packages. It also offers a loyalty program called Expedia Rewards, which allows customers to earn points on bookings that can be redeemed for discounts on future bookings.
Hotels.com is a hotel booking website that offers travelers access to over 500,000 properties worldwide. It also offers a loyalty program called Hotels.com Rewards, which allows customers to earn a free night’s stay after booking 10 nights through the website.
Orbitz.com is a travel booking website that offers flights, hotels, car rentals, and vacation packages to travelers. It also offers a loyalty program called Orbitz Rewards, which allows customers to earn rewards points on bookings that can be redeemed for discounts on future bookings.
Travelocity.com is a travel booking website that offers flights, hotels, car rentals, and vacation packages to travelers. It also offers a loyalty program called Travelocity Rewards, which allows customers to earn rewards points on bookings that can be redeemed for discounts on future bookings.
Hotwire.com is a discount travel website that offers travelers access to exclusive deals on flights, hotels, car rentals, and vacation packages. It also offers a loyalty program called Hotwire Rewards, which allows customers to earn rewards points on bookings that can be redeemed for discounts on future bookings.
Ebookers.com is a travel booking website that offers flights, hotels, car rentals, and vacation packages to travelers in Europe. It also offers a loyalty program called ebookers Bonus+, which allows customers to earn rewards points on bookings that can be redeemed for discounts on future bookings.
Expedia Partner Solutions (EPS) is the company’s business-to-business
Important Dates For This Job:
| Application starting opened: | Already Started |
| Application ending Date: | 29.03.2023 |
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Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw
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