Customer Success Work From Home Jobs InFeedo is excited to announce recruitment for 2024, offering both work-from-home and office-based (hybrid) opportunities for the roles of Market Research Intern and Customer Success Manager. Eligible and interested candidates are encouraged to apply by June 20, 2024. Detailed information about the available positions, including salary, application process, selection criteria, educational requirements, age limits, and other relevant details, is provided below.
Vacancy Details: Market Research Intern Role Overview: The Market Research Intern will be responsible for conducting comprehensive market analyses to support InFeedo’s strategic initiatives. This includes gathering data on consumer behavior, market trends, and competitive landscapes. Responsibilities:Collect and analyze quantitative and qualitative data from various sources.Prepare reports and presentations based on research findings.Collaborate with the marketing and product teams to provide actionable insights.
Skills and Qualifications:Currently pursuing or recently completed a degree in Marketing, Business Administration, or a related field.Strong analytical and problem-solving skills.Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.Excellent communication skills. Customer Success ManagerRole Overview: The Customer Success Manager will be responsible for managing customer relationships and ensuring customer satisfaction and retention. This role involves working closely with clients to understand their needs and help them achieve their business goals using InFeedo’s products and services.Responsibilities: Develop and maintain strong customer relationships. Provide training and support to clients to maximize product usage. Monitor customer health metrics and address any issues proactively. Collaborate with the sales and product teams to ensure customer needs are met.
- Skills and Qualifications:Bachelor’s degree in Business, Marketing, or a related field.Previous experience in customer success, account management, or a similar role. Strong interpersonal and communication skills. Ability to work independently and as part of a team.
Salary Details: The salary for the Market Research Intern and Customer Success Manager positions will be competitive and commensurate with industry standards. Specific salary details will be discussed during the interview process based on the candidate’s experience and qualifications. Application Fee:There is no application fee for applying to these positions at InFeedo. Selection Process:The selection process will consist of multiple stages to ensure the best fit for the roles. These stages include:Application Review: Initial screening of resumes and cover letters.Online Assessment: Candidates may be required to complete an online test to assess their skills and knowledge relevant to the position.Interview Rounds: Shortlisted candidates will be invited for interviews, which may include HR interviews, technical interviews, and final discussions with senior management.
Educational Qualifications:For the Market Research Intern position, candidates should be currently pursuing or have recently completed a degree in Marketing, Business Administration, or a related field.For the Customer Success Manager position, candidates should hold a Bachelor’s degree in Business, Marketing, or a related field and have relevant work experience.Age Limit:There is no specific age limit mentioned for these positions. However, candidates must meet the educational and experience requirements as specified for each role.How to Apply:Interested candidates can apply by visiting the InFeedo careers page and submitting their applications online. The application should include a resume and a cover letter detailing the candidate’s interest in the role and relevant experience. The deadline for applications is June 20, 2024. Early applications are encouraged as positions may fill up before the deadline.
Additional Information: InFeedo is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.The hybrid work model offers flexibility, allowing employees to work from home while also having the option to work from the office as needed. This model is designed to provide a balance between professional and personal life, promoting employee well-being and productivity.
Results and Notifications: Candidates will be notified of their application status via email. Those who progress to the interview stage will receive further instructions and details about the next steps in the selection process.Final results will be communicated to successful candidates after the completion of all interview rounds. In conclusion, InFeedo’s 2024 recruitment drive presents a fantastic opportunity for aspiring Market Research Interns and Customer Success Managers to join a dynamic and innovative company. With the flexibility of a hybrid work environment, competitive salaries, and a supportive culture, InFeedo is an ideal place for talented individuals to grow and excel in their careers. Don’t miss the chance to be a part of this exciting journey—apply by June 20, 2024, and take the first step towards a fulfilling career with InFeedo.
Quick Information About Customer Success Work From Home Jobs
Organization Name: | Infeedo |
Job Category: | Private Jobs |
Employment Type: | Full time – Freshers Only |
Name of Vacancies: | 1. Market Research Intern 2. Customer Success Manager. |
Place of Posting: | Work From Home & Office |
Starting Date: | 21.05.2024 |
Last Date: | 20.06.2024 |
Apply Mode: | Online |
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Vacancy details for this Job Customer Success Work From Home Jobs
Market Research Intern Responsibilities
As a Market Research Intern, you will undertake several critical responsibilities aimed at enhancing our market understanding and supporting our sales and business development teams.
- Understanding Customer Pain Points:
- You will be required to thoroughly research and understand the issues and challenges faced by our customers. This involves analyzing customer feedback and data to identify common problems and areas where our product can provide solutions.
- Understanding Ideal Client Profile and HR Personas:
- A key part of your role will involve defining the ideal client profile and developing HR personas. This requires studying various client characteristics and behaviors to create detailed profiles that help in targeted marketing and sales efforts.
- Collaborating with Business Development and Sales Development Representatives:
- You will work closely with the business development and sales development teams to align research findings with sales strategies. This collaboration ensures that the insights gathered are effectively used to attract and convert potential clients.
- Researching and Prioritizing Target Accounts:
- Identifying and prioritizing potential clients is a crucial part of your duties. You will conduct market research to find companies that match our ideal client profile and determine which accounts should be targeted first.
- Maintaining CRM and Providing Information:
- Accurate and up-to-date information management is vital. You will maintain our Customer Relationship Management (CRM) system, ensuring that all data regarding leads and client interactions is correctly recorded and accessible.
- Leveraging Technology for Lead Management:
- Utilizing various technological tools and platforms, you will manage and track leads efficiently. This includes using CRM software and other digital tools to streamline the lead management process.
- Utilizing Internal and External Strategies to Manage Leads:
- You will employ both internal resources (like CRM data) and external strategies (such as market trends analysis) to identify, develop, and manage marketing leads effectively.
Customer Success Manager Responsibilities
As a Customer Success Manager, you will play a pivotal role in ensuring that our customers achieve their business objectives using our products and services.
- Provide Consulting Services:
- You will offer tailored consulting services to a specific set of customers, guiding them on how best to use our products to achieve their goals.
- Ensure High Customer Satisfaction and Manage Customer Health:
- Maintaining high levels of customer satisfaction is crucial. You will monitor customer health metrics and take proactive steps to address any issues that could impact their experience with our products.
- Promote Product Adoption:
- Encouraging key stakeholders within our client organizations to adopt and utilize our products fully is a significant part of your role. This involves conducting training sessions and providing ongoing support.
- Create and Execute Success Plans:
- Working closely with customers, you will develop and implement success plans that align with their business objectives. These plans are designed to maximize the value customers receive from our products.
- Collaborate with Product/Tech Teams:
- To address technical challenges and explore enhancement opportunities, you will work closely with our product and technology teams. This ensures that customer feedback is integrated into our development processes.
- Cross-Functional Collaboration:
- Effective customer success requires collaboration across various departments. You will liaise with marketing, sales, and technical teams to ensure that customer needs are met comprehensively.
Salary, Age, and Qualifications
- Salary/Pay:
- For the Market Research Intern position, the salary is approximately Rs 20,800 per month. For the Content and Event Marketing Intern role, it is approximately Rs 45,800 per month. Note that these figures are based on sources like Glassdoor and Ambition Box and may vary. Prospective candidates should consider this variability when applying.
- Age Limit:
- The minimum age requirement is 18 years. There is no specified upper age limit for this recruitment.
- Educational Qualifications:
- For the Market Research Intern position, candidates must have at least completed the 12th grade or possess a graduate degree in any discipline.
- For the Customer Success Manager role, a graduate degree in technology, engineering, or computer science is required, along with a minimum of three years of experience in a customer-facing role with proven delivery and retention success.
Knowledge and Skills Required
Candidates should exhibit strong attention to detail, organizational skills, and excellent written and verbal communication abilities. A passion for product management, critical thinking, problem-solving skills, exceptional content creation abilities, and the capacity to manage multiple projects simultaneously are also essential.
Selection Method
The selection process for the InFeedo (Work From Home) recruitment will involve shortlisting/assessment tests followed by telephonic or field interviews. Candidates meeting the age and qualification criteria will be notified via their registered mobile number or email.
Work Experience
No prior work experience is required for the Market Research Intern position. Freshers and candidates without experience are welcome to apply.
Application Details
- Last Date for Submitting Application Form:
- The deadline for application submission is June 20, 2024. Applications submitted after this date will not be considered.
- Application Fee:
- There is no application fee for any candidate. Be cautious of scams, as genuine recruiters will not ask for money for interviews or job offers.
Important Note
Applications received after the deadline or incomplete submissions will not be entertained. Ensure that your application is complete and submitted on time to avoid rejection.
Official Notification & Application Customer Success Work From Home Jobs
Customer Success Work From Home Jobs Official Website Link | CLICK HERE |
Customer Success Work From Home Jobs Official Customer Success Job Link | CLICK HERE |
Customer Success Work From Home Jobs Official Market Research Intern Job Link | CLICK HERE |
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