Customer Support Agent WFH Jobs

Customer Support WFH Jobs Customer support Voice processing Remote work from Influx 2023 Influx is an Indian multinational IT consulting and services company. As part of the https://influx.com/careers/jobs#84-customer-service-representative Group, the company has its headquarters in Pune and its headquarters in Mumbai. Influx is a $6 billion company with more than 158,000 employees in 90 countries.

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Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

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Quick Information About Customer Support Agent WFH Jobs

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Vacancy details For this job:

Vacancy Name = Voice/Chat – Customer Support.

Education criteria for this job:

All candidates must have Any Degree in Any Strem for this recruitment.

Age Limit for this job:

Workers can complete tasks on the web site using the skills they already have and according to their own schedule. To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

Job description

Work From Home – 2023 Year End Project

Project Category : Off Role – WFH – 5 Day in a Week

Qualification : HSC or above

Shifts : Rotational

Skills : Good spoken English and typing speed

Process : Voice/Chat – Customer Support

Own System Required : Laptop or Desktop

Configuration : Windows 10, 4GB or above RAM, 64 BIT OS, I3 or above, WIFI, Power backup

Interview Mode : Virtual

Successful candidates will have a highly-efficient work-from-home working set up. This will require the following:

• Laptop or desktop computer
• Fast and reliable internet connection
• Headset
• Quiet location (no background noise)

Influx is the worldwide organization in the back of the world`s biggest virtual asset Influx through buying and selling quantity and customers, serving a extra assignment to boost up adoption and growth the liberty of money.

Are you seeking to be part of the maximum influential organization

Influx is a client-going through commercial enterprise, and Customer Service is extraordinarily critical for us.

We desire to create a platform in which our customers are nicely supported with terrific quality, rapid reaction time, and correct information.

Support is performed through the ticketing machine and a stay chat and could consist of however now no longer constrained to purchaser queries, complaints, and identity approval approaches for our world-elegance Influx platform.

Support can be in English or Tamil, that`s why we’re seeking out applicants with skill ability in each languages.

Responsibilities:

Handle again workplace tickets, and offer 7*24h on line enquiries, voice and e mail replies offerings to customers.

Handle purchaser enquiries, advices and guidelines through e mail, name or on line tools.

Support different commercial enterprise gadgets with purchaser liaison, as it should be report purchaser requests and advices, and offer comments with inside the shape of documentation.
Handle purchaser complaints, any unique instances or advert hoc tasks.

Requirements:

12th or Degree or Diploma and above.

Proficient in English and Tamil. Other languages might be of a outstanding advantage, for green collaboration with numerous stakeholders with inside the organization

Minimum 12 months enjoy in customer support, ideally in finance or Influx enterprise. Outstanding latest graduates also are welcome to apply.

High degree of honesty and integrity. Proactive and meticulous. A experience of duty and group Work spirit.

Ability to Work below pressure, robust verbal exchange abilities and exceed past expectation.

Passionate for customer support enterprise and might receive to Work below exceptional

Work shifts, consisting of night time shift.

Positive approximately the Influx enterprise.

Working at Influx

• Do some thing meaningful; Be part of the destiny of finance generation and the no.1 organization withinside the enterprise

• Fast moving, tough and precise commercial enterprise problems

• International Work surroundings and flat organisation.

• Great profession improvement possibilities in a developing organization

• Possibility for relocation and worldwide transfers mid-profession

• Competitive salary

• Flexible running hours, Casual Work attire.

Roles and Responsibilities

Maintain a positive, empathetic and professional attitude towards clients at all times.

Respond quickly to customer requests.

Communicate with customers through different channels.

Handling and resolving customer complaints.

Know our products inside and out so you can answer questions.

Process orders, forms, inquiries and requests.

Keep records of customer interactions, transactions, comments and complaints.

Gather, collate and prepare documents, materials and information for data entry.

Conduct research to obtain information about incomplete documents and materials.

Create digital documents from paper or dictation.

Review all documents and information for accuracy and notify supervisors of any errors or inconsistencies.

Collect data into a digital database and back it up regularly.

Mission of this Job

Enable meaningful connections between real people in an increasingly digital world.

Influx (Industry CPaaS: Communication Platform as a Service) was also included in the top 10 SaaS companies by G2 Crowd.

With strong finances, strong organic growth, and a growing interest in developer tools-focused companies (out of the market and with world-class technical talent),

we are heading into an exciting period of growth and acceleration. Influx is backed by experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, eonCapital and Matchstick Ventures.

A global company from the start, we have more than 60 team members in our Denver and Mumbai offices serving more than 50,000 clients worldwide.

I’ve had an exciting ride so far and we know this is just the beginning!

Work Location

We work according to a hybrid model – you decide where you work from! Remotely or from our offices. Currently our talent is spread out in 14 different cities around the world.

Core Values Of this Job

Doing Everything for the Customer: We are obsessed with making sure all customers are taken care of, no matter how big or small.

We truly believe that your problems are our problems, and we will stop at almost nothing to help you succeed.

with integrity: be honest, be authentic and genuine, be open and do the right thing no matter who is looking at you.

We know what we know and what we don’t know, we let you know. do our utmost to find a solution.

Be Relentless: Never stop innovating. Tirelessly try new things and improve our product. Challenge the status quo, embrace learning curves and don’t be afraid to fail.

Focus on the result and everything else will fall into place.

Curious: practice empathy. Anticipate customer needs and solve them before they arrive.

If you don’t understand something, ask questions and learn.

having fun: laughing. Be positive and kind. make people feel good.

Life is too short not to spend your time doing what you love, with the people you love to be with.

Interview Process For this Job

Our goal is to make sure you have the opportunity to experience

Chatting while we learn more about you. Through a series of interviews with Influx founders and key stakeholders,

we want to learn more about your strategic and functional expertise and passion.

We hope that you will bring questions and ideas to each conversation and suggest ways we can get to know you and your skills better.

Important Dates:

Official Notification & Application Customer Support Agent WFH Jobs

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

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