Customer Support Work from Home Job

Customer Support Work from Home Job Tide – Tide (Tide Platform Limited) is a British fintech firm specializing in mobile-centric banking solutions tailored to the needs of small and medium-sized enterprises (SMEs).

It empowers businesses to establish current accounts and gain immediate access to a comprehensive suite of financial services, including automated bookkeeping and seamless invoicing integration.

Tide has announced its plans to hire Customer Service Specialists in 2023, open to recent graduates.

Below, you’ll find detailed eligibility requirements, application information, and the process for this exciting opportunity.

Official Notification & Application Customer Support Work from Home Job

👉🔴 👉 இந்த வாரம் நீங்கள் தவறவிட்ட Work From Home வேலைகள் 👇 Apply Link 👇

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

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Quick Information About Customer Support Work from Home Job

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Vacancy details for Customer Support Work from Home Job

Customer Support Associate – Phone Support (Paid Plans) Location: Hyderabad or Remote Work

Internal Role: Member Support Plus/Pro/Premium Associate

About Tide:

Tide is dedicated to enabling individuals to pursue their passions and is trusted by over 400,000 sole traders, freelancers, and limited companies across the UK.

Our rapid expansion in India and exploration of new opportunities in the EU underscore our commitment to growth.

As a leading provider of business accounts for small and medium enterprises (SMEs), we are one of the fastest-growing FinTech companies in the UK.

Leveraging cutting-edge technology, we tailor solutions to SMEs’ needs, transforming the business banking landscape.

In addition to offering business accounts and related banking services, we provide a comprehensive suite of interconnected administrative tools for businesses.

What We’re Looking For:

As a Paid Plans Support Specialist at Tide, you will join one of our paid plans teams, focusing on delivering top-notch customer service primarily through phone support for our paid account members. Your role involves managing, maintaining, and nurturing relationships with the goal of generating revenue for Tide and adding value for our SMEs by providing award-winning customer support.

We are seeking proactive individuals unafraid of tackling new challenges. Placing the customer at the center of your actions is essential for our success. You’ll thrive in this role if you are willing to take ownership, possess high energy and reliability, and uphold strong ethics and morale as an integral part of our team.

As a Customer Service Associate for Paid Plans, your responsibilities include:

1. Engaging with customers daily through phone calls.
2. Providing exceptional support through chat and email as needed, based on capacity and call volume.
3. Following established procedures and guidelines, while also contributing to the creation of new processes or enhancements to existing ones.
4. Delivering a 5-star customer experience based on predefined metrics, including Customer Satisfaction, Volume Contribution, and Quality Assurance.
5. Addressing challenging banking issues such as unfamiliar transactions, missing payments, and direct debits.
6. Mentoring new team members and assisting with common back-office tasks.
7. Monitoring usage patterns and identifying opportunities based on customer feedback, segmentation, personas, and user research, as well as staying informed about industry developments.
8. Participating in tailored training and courses to enhance your skillset and knowledge, facilitating your career growth at Tide.
9. Working shifts, including weekends and holidays, based on a schedule accommodating your preferences and business needs.

You’ll excel in this role if you have:

• Confidence in communicating with customers over the phone and prior experience addressing member inquiries, even challenging ones.
• A minimum of 1.5 years of relevant experience as a phone customer support associate.
• Proficiency in verbal and written English at the C1 level or higher.
• Familiarity with industry tools such as Kustomer, GSuite, Microsoft Office, and Jira.
• A positive and energetic demeanor, coupled with strong problem-solving skills.
• Effective communication with both customers and internal teams.
• Demonstrated ability to be self-driven, multitask, collaborate well with a team, and maintain high ethical standards.

Preferred qualifications include:

• Experience in FinTech, startups, or fast-growing tech companies.
• Prior work with subscription and/or app-based business models.
• Familiarity with membership programs.
• Analytics knowledge for understanding member plan usage and optimization.

What You’ll Receive in Return:

At Tide, we embrace flexible work arrangements with our “Working Out of Office” (WOO) policy, allowing colleagues to work remotely from home or anywhere within their assigned Indian state.

Additionally, you have the option to work from a different country or Indian state for up to 90 days each year. You’ll also enjoy:

• 25 days of holiday.
• Additional health and dental insurance.
• Investment in your development through a 40,000 INR professional learning and development budget per year, along with up to 3 L&D paid days off.
• Snacks, light food, and beverages in the Hyderabad office.
• Enhanced family-friendly leave policies.
• Competitive salary.

Tidean Ways of Working:

At Tide, we prioritize our members and rely on data-driven insights, all while fostering a strong sense of unity within our team.

Our WOO policy encourages remote work, but our well-equipped offices are always available for collaboration and socializing.

We offer flexible working hours, trusting our employees to excel at their work on a schedule that suits them and their teams.

Tide is a Place for Everyone:

At Tide, we believe that our differences enrich our culture and drive our success.

Our diverse team comes from various backgrounds and experience levels, and we welcome everyone regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status.

This inclusivity fosters a transparent and open environment where every voice is valued. We are One Team, united in our commitment to solving problems and achieving our goals.

Official Notification & Application Customer Support Work from Home Job

நீங்க ரொம்ப நாள்ள கேட்ட RESUME எப்படி MAKE செய்ய வேண்டும் Video Link

👉 (RESUME இப்படி இருந்த வேலை தேடி வரும் )👈

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

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