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Ebay Customer Support WFH Jobs 2023

Ebay Customer Support WFH Jobs 2023 Ebay Recruitment 2023: Join Our Team as a Customer Service Teammate (Work from Home) Are you looking for an exciting career opportunity with Ebay? We are currently hiring Customer Service Teammates for various positions in our 2023 recruitment drive. If you’re eligible and enthusiastic about this opportunity, we invite you to submit your application on or before November 22, 2023. Here’s a comprehensive overview of the Ebay recruitment process, including details on job vacancies, salary packages, application fees, selection criteria, educational requirements, result announcements, age restrictions, and more.

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Quick Information About Ebay Customer Support WFH Jobs 2023

Company Name:Ebay
Category of this Job:Private job
Job Type :Permanent/ full time Jobs
Total Vacancies:2000+ Vacancies
Name Of The Vacancy:Supervisor, Customer Support
Place Of Postings:All over India
Application on Starting Date:Already Started
Application on Ending Date :22-11-2023
Apply Mode On:Only On Online Mode
Educational Qualification :Degree in Any Streem
Selection Process :Interview in Google Meet
Age Limit For this Job:there is no age limit for this job any one can join his job


We share private job vacancies that appear daily on our site, accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily and select the positions they are applying for.

Vacancy details for this job:

Vacancy Name = Supervisor, Customer Support.

Education criteria for this job:

All candidates must have Any Degree in Any Strem for this recruitment.

Age Limit for this job:

Workers can complete tasks on the web site using the skills they already have and according to their own schedule.

To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

A Team Leader takes the helm and mentors a service delivery team dedicated to swiftly and effectively addressing our customers’ concerns, ensuring their experience with eBay is outstanding. Your role involves constructing high-performing teams that achieve outstanding outcomes by upholding customer-centric values, fostering collaboration, and maintaining operational excellence.

As a Team Leader, your responsibilities encompass:

  1. Leadership and Coaching: Leading, motivating, inspiring, and coaching your team both individually and collectively to attain world-class customer service standards.
  2. Operations Management: Overseeing operations by analyzing customer service and employee engagement reports and dashboards, identifying root causes, and developing and executing action plans.
  3. Collaboration: Collaborating across various GCX departments, such as your line of business, workforce management, CS technology, coaching, quality, and more, to achieve organizational objectives.
  4. Coaching Development: Leveraging and nurturing your coaching skills to enhance teammate effectiveness and performance.
  5. Customer-Centric Approach: Staying attuned to the customer’s voice through side-by-side sessions and escalations, using these moments to both educate your team and anticipate and address customer needs.
  6. One-on-One Engagement: Conducting regular one-on-one sessions with each teammate to assess their well-being, discuss goals and priorities, address questions, encourage observations, and provide coaching for performance and career development.
  7. Accountability: Ensuring consistent performance accountability and coaching, including corrective action when necessary.
  8. Team Meetings: Leading weekly huddles and team meetings that emphasize key performance metrics, enhance team collaboration, and prepare your team for upcoming business changes and challenges.
  9. Insights Sharing: Collaborating with Business teams to share insights and maintain communication rhythms.
  10. People Plan: Contributing to the development and execution of the people plan and progression.
  11. Customer Escalations: Handling customer escalations effectively.

The ideal candidate for this role possesses the following qualities and qualifications:

  • Customer Focus: Passionate about delivering customer-centric solutions.
  • Social Media Support: Proficient in providing customer support through social channels like Facebook and Twitter.
  • Owner Mindset: Proactively seeks and drives changes for self and the team while advocating for broader improvements in the teammate and customer experience.
  • Results-Driven: Consistently achieves or exceeds results even in challenging circumstances.
  • Talent Development: Develops individuals to meet their career goals and the organization’s objectives.
  • Engagement Builder: Creates a motivating climate where people strive to help the organization achieve its goals.
  • Effective Planner: Plans and prioritizes work to achieve high customer satisfaction and employee engagement.
  • Innovator: Enjoys implementing new and better ways to ensure team and organizational success.
  • Complex Problem Solver: Capable of leveraging complex, high-volume, and sometimes contradictory information to solve problems effectively.
  • Self-Aware: Utilizes feedback and reflection to gain insights into personal strengths and areas for improvement.
  • Nimble Learner: Actively learns through experimentation, using both successes and failures as opportunities for growth.

Tools & Additional Qualifications:

  • Fluency in English (written and verbal).
  • Proficiency in Microsoft Office Tools (Outlook, Excel, Word, PowerPoint).
  • Familiarity with Employee Engagement Survey, Workday/Kronos, and reporting tools like BIX and Tableau.
  • Experience with contact center tools such as NICE, SHADE, and Qualtrics.
  • Knowledge of eBay Tools, Products, Policies, and related topics.
  • Previous experience managing and leading direct reports or demonstrating effective team leadership.
  • Minimum 5 years of essential customer service experience, particularly in a contact center.
  • BS/BA degree or equivalent educational background preferred.

Roles and Responsibilities:

  • Comfortable working remotely, maintaining accessibility to teammates throughout the day, and promoting a positive customer and employee experience.
  • Adheres to UK working hours to be available for key stakeholders.
  • Skilled negotiator for the benefit of eBay and customers.
  • Proactively identifies process improvements and aligns stakeholders with the same.
  • Capable of delivering key projects within the team.
  • Remains impartial in customer negotiations.
  • Possesses strong business acumen.
  • Collaborates with the team to address customer issues, proficient with customer service tools and systems, and demonstrates knowledge of operational processes.
  • Understands, improves, and reports on key process metrics, articulating their impact on teammate and organizational goals.
  • Balances focus across various metrics and knows how to assess them.
  • Works with managers to enhance results.
  • Recognizes and rewards teammates and teams for achieving results.

eBay is one of the world’s largest online marketplaces, connecting buyers and sellers from around the globe. Founded in 1995 by Pierre Omidyar, eBay has grown to become a household name, with millions of active users and billions of dollars in transactions each year. In this article, we’ll take a closer look at eBay, its history, its features, and its impact on the world of e-commerce.

As a responsible customer service representative for eBay, you will be expected to handle day-to-day issues with merchants via inbound and outbound phone and email. You will be responsible for following defined processes and Service Level Agreements (SLAs), particularly in handling Outlook issues.

In addition to these, you will also handle all hotline volume within the defined SLAs, leading the team in terms of timely login and staffing during break times. It will be your responsibility to act as a trusted advisor to sellers and account managers on various issues related to defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy-related issues that may hamper sales growth.

You will need to resolve any issues that merchants may face due to any eBay-specific impediment to growth and sales. This may include defect reviews/removal, eMBG case review/action, technical issues, standards, and policy-related issues. You will also need to coach merchants so that issues and policies do not impede their business in the future and help them develop a proactive approach to avoidance, including adoption of eBay tools and standard processes.

To assist with speedy resolution, you will need to interact with internal partners, advisors, policy makers, and technical teams. Establishing a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy is an essential part of your job. You will need to share timely findings with account managers (AMs) and daily huddles for exciting/unique issue/query worked.

Being empathetic to customer concerns and displaying a candid desire to serve with ownership through to resolution is a critical part of your job. You may need to use negotiation and influence to advocate on behalf of eBay and/or the customer at times. Additionally, summarizing and providing customer feedback to management is an essential part of your job.

Conducting Outreach activities, including outbound phone and/or email, is also part of your job.

History of eBay

eBay was founded in 1995 by Pierre Omidyar, a computer programmer and entrepreneur who wanted to create an online marketplace where people could buy and sell goods and services. Originally called AuctionWeb, the site was hosted on Omidyar’s personal website, and its first sale was a broken laser pointer for $14.83. From these humble beginnings, eBay quickly grew in popularity, and by the end of 1996, the site had hosted over 250,000 auctions.

In 1997, Omidyar changed the site’s name to eBay, and the company went public, raising over $60 million in its initial public offering. eBay’s success continued to soar, and by 1998, the site had over 2 million registered users and was hosting over 2 million auctions a day.

Over the years, eBay has gone through a number of changes and transitions. In 2002, eBay acquired PayPal, an online payment service that allowed buyers and sellers to securely send and receive payments. This acquisition helped to solidify eBay’s position as a leading player in the world of e-commerce.

In recent years, eBay has faced increasing competition from other online marketplaces, such as Amazon and Walmart. However, the company has continued to innovate and adapt, introducing new features and services to help buyers and sellers connect more easily.

How eBay Works

eBay is a simple and intuitive online marketplace that allows buyers and sellers to connect and transact. Here’s how it works:

  1. Sellers list items for sale: To sell on eBay, a user must first create a seller account and list their item for sale. They can include a description of the item, along with photos and other details.
  2. Buyers search for items: Buyers can search for items using eBay’s search bar or by browsing through categories. They can filter their search results by price, location, and other criteria.
  3. Buyers place bids or make offers: Once a buyer finds an item they want to purchase, they can either place a bid on an auction-style listing or make an offer on a fixed-price listing.
  4. Sellers accept or reject offers: If a buyer makes an offer on a fixed-price listing, the seller can either accept or reject the offer. If the seller accepts the offer, the buyer must then pay for the item.
  5. Buyers pay for items: Buyers can pay for items using PayPal, credit cards, or other payment methods. Once the payment is received, the seller ships the item to the buyer.
  6. Buyers leave feedback: After the transaction is complete, buyers can leave feedback for the seller, rating their experience and providing comments for other buyers.

eBay’s Features

eBay offers a wide range of features and services to help buyers and sellers connect more easily. Here are some of the most notable features:

  1. Auction-style listings: eBay’s auction-style listings allow sellers to set a starting price for an item, and buyers can then place bids to try to win the item. Auction-style listings typically last for seven days, although sellers can also choose to set a shorter or longer duration.
  2. Fixed-price listings: In addition to auction-style listings, eBay also offers fixed-price listings, which allow

Official Notification & Application Ebay Customer Support WFH Jobs 2023

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