Ericsson Support Service Jobs 2023 Ericsson, headquartered in Stockholm, is a renowned multinational networking and telecommunications company hailing from Sweden. Their offerings encompass a range of infrastructure, software, and services in the field of information and communications technology, catering to both telecommunications service providers and enterprises. This includes cutting-edge equipment for 3G, 4G, and 5G networks, as well as Internet Protocol (IP) and optical transport systems.
Official Notification & Application Ericsson Support Service Jobs 2023
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Quick Information About Ericsson Support Service Jobs 2023
| Company Name: | Ericsson |
| Category of this Job: | Private job |
| Job Type: | Permanent/ full time Jobs |
| Total Vacancies: | 3330+ Vacancies |
| Name Of The Vacancy: | Support Service Specialist |
| Place Of Postings: | All over India |
| Application on Starting Date: | Already Started |
| Application on Ending Date: | 30-06-2023 |
| Apply Mode On: | Only On Online Mode |
| Educational Qualification: | Degree in Any Stream |
| Selection Process: | Interview in Google Meet |
| Age Limit For this Job: | there is no age limit for this job any one can join his job |
Disclaimer:
We share private job vacancies that appear daily on our site, accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily www.saivikramacademy.com and select the positions they are applying for.
Vacancy details for this job:
Vacancy Name = Support Service Specialist
Education criteria for this job:
All candidates must have Any Degree in Any Stream for this recruitment.
Age Limit for this job:
Workers can complete tasks on the web site using the skills they already have and according to their own schedule.
To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.
Description About the Job
About this opportunity
We are currently seeking a 1st Level PTP Support Services professional. In this role, you will be responsible for monitoring, coordinating, supporting, managing, and executing reactive enquiry management activities to ensure continuous availability and performance of services provided to customers, adhering to Service Level Agreement (SLA) performance levels. Your primary focus will be query management in the PTP area.
What you will do
You will provide support for the following systems and functions:
- PtP Support Services: Offering 1st level support to both internal customers (Ericsson employees collaborating with suppliers) and external customers (Ericsson’s suppliers) regarding the invoicing and payment process.
- Incident management: Handling and resolving incidents within the designated shift schedule of 9 hours per day, 5 days a week.
- Problem management: Identifying and addressing underlying issues to prevent recurring incidents.
- Timely task execution: Carrying out all tasks as per your job description and instructions received from your manager.
- First point of contact: Acting as the initial contact for suppliers and Ericsson employees working with Ericsson’s suppliers, utilizing all available means of communication.
- Collaboration and efficiency: Maintaining good collaboration with team members and supporting functions across the company, delivering activities efficiently, and managing complex tasks.
- Support and coordination: Working closely with support functions to ensure the correct and timely resolution of critical cases.
- Project participation: Participating in projects and representing the organization in meetings related to process improvement or working methods.
- Documentation and presentation: Creating requested documents and presentations according to given instructions and delivering them on time.
- Domain expertise: Demonstrating expertise in the relevant domain and staying updated with industry trends.
- Respect for schedules and confidentiality: Adhering to communicated schedules and working hours and handling private and confidential information responsibly.
- Inquiry handling: Responding to inquiries through email, chat, and phone, accessing customer details through computerized systems, logging tickets, and resolving or escalating requests according to work instructions.
- Incident management (within ITIL Framework): Prioritizing high severity or escalated tickets and following up on pending tickets.
- Quality control: Understanding the purpose of quality control and providing necessary support as required.
- Data security: Respecting the responsibility of data security, analyzing sensitive information, and ensuring its confidentiality.
You will bring
- Excellent communication skills
- Strong attention to detail
- Analytical skills
- Positive attitude, flexibility, and adaptability
- Integrity and responsibility
- Fast learner
- Creativity
- Results-oriented mindset
- Customer-centric approach
- Teamwork skills
Education: Graduate in B.Com, BBM, BBA, or relevant degree
Minimum years of relevant experience: Freshers to 3 years in a support role in Accounts Payable
Why Join Ericsson?
By joining Ericsson, you will have an exceptional opportunity to utilize your skills and imagination to push the boundaries of what’s possible. You’ll contribute to building groundbreaking solutions for some of the world’s toughest problems. While you’ll face challenges, you won’t be alone. You’ll be part of a team of diverse innovators, all committed to surpassing the status quo and shaping the future.
What Happens once you apply?
To learn more about our typical hiring process, please click here.
At Ericsson, we believe in fostering a diverse and inclusive organization. We prioritize collaboration with individuals from different backgrounds as we believe it drives innovation, which is crucial for our future growth. We encourage applicants from all backgrounds to apply and unleash their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. Learn more.
Primary country and city: India (IN) || India: Karnataka: Bangalore Req ID: 722958
Support service specialists play a crucial role in ensuring the smooth operation of organizations across various industries. These professionals are responsible for providing technical assistance, troubleshooting, and customer support to internal and external stakeholders. In this article, we will delve into the world of support service specialist jobs, exploring their role, responsibilities, skills required, and the growing demand for these positions.
- Understanding Support Service Specialists Support service specialists, also known as support technicians or customer support representatives, are skilled professionals who provide technical assistance, troubleshooting, and customer support to individuals or organizations using their products or services. They act as the primary point of contact for customers and are responsible for resolving issues and ensuring customer satisfaction.
Support service specialists work in a wide range of industries, including technology, telecommunications, healthcare, finance, and e-commerce. Their roles may vary depending on the organization, but their primary objective is to provide effective and timely support to users.
- Responsibilities of Support Service Specialists Support service specialists have diverse responsibilities that revolve around assisting customers and resolving their queries or issues. Some common responsibilities include:
a. Providing Technical Support: Support service specialists assist customers in understanding and using products or services. They troubleshoot technical issues, answer inquiries, and guide users through the problem-solving process.
b. Troubleshooting: When customers encounter difficulties or face technical glitches, support service specialists investigate the root cause of the problem and provide solutions or workarounds.
c. Ticket Management: They manage support tickets and ensure they are logged, prioritized, and resolved within defined service level agreements (SLAs). They maintain accurate records of customer interactions and document solutions for future reference.
d. Customer Communication: Support service specialists communicate with customers via various channels such as phone, email, live chat, or ticketing systems. They must possess excellent communication skills to convey technical information in a clear and understandable manner.
e. Product Knowledge: They stay up to date with product developments, upgrades, and new features. Support service specialists must possess in-depth knowledge of the products or services they support to provide accurate and efficient assistance.
f. Collaborating with Other Teams: They collaborate with cross-functional teams such as development, quality assurance, and product management to escalate complex issues, suggest improvements, and ensure prompt issue resolution.
g. Customer Feedback Analysis: Support service specialists gather customer feedback, identify trends or recurring issues, and provide insights to improve product functionality and customer experience.
- Skills and Qualifications To excel as a support service specialist, certain skills and qualifications are essential. These include:
a. Technical Proficiency: Support service specialists should have a strong technical background and a good understanding of the products or services they support. They must be adept at troubleshooting software and hardware issues and possess knowledge of relevant tools and technologies.
b. Communication Skills: Excellent verbal and written communication skills are crucial to effectively assist customers and convey technical information in a clear and concise manner.
c. Problem-Solving Abilities: Support service specialists need strong problem-solving skills to analyze customer issues, identify root causes, and provide appropriate solutions or workarounds.
d. Patience and Empathy: Dealing with frustrated or upset customers requires patience and empathy. Support service specialists must remain calm, listen attentively, and empathize with customers’ concerns.
e. Time Management: Support service specialists often handle multiple customer queries simultaneously. They need effective time management skills to prioritize tasks and meet deadlines.
f. Adaptability: Technology is constantly evolving, and support service specialists must adapt to changes quickly. They should be open to learning new tools, technologies, and product features.
g. Customer Focus: Customer satisfaction is the primary goal of support service specialists. They should be dedicated to providing exceptional service and exceeding customer expectations.
- Growing Demand for Support Service Specialists With the increasing reliance on technology, the demand for support service specialists has been steadily growing. Organizations understand the importance of delivering exceptional customer service and require skilled professionals to handle customer queries and technical issues effectively. The rise of e-commerce and digital services has further fueled the demand for support service specialists who can provide seamless user experiences.
Furthermore, as companies expand their global presence, support service specialists who are proficient in multiple languages and can cater to a diverse customer base are highly sought after.
Remote support service roles have also gained prominence, allowing companies to provide round-the-clock support to customers world wide.
Support service specialists play a vital role in ensuring customer satisfaction and maintaining the smooth functioning of organizations.
responsibilities encompass technical support, issue resolution, customer communication, and collaboration with cross-functional teams.
To excel in this field, support service specialists require a blend of technical expertise, communication skills, problem-solving abilities, and customer-centric focus. With the growing reliance on technology and the rising demand for exceptional customer service, the importance of support service specialists is expected to continue to increase.
As organizations prioritize customer satisfaction, investing in skilled support service specialists becomes crucial for maintaining a competitive edge in the market.
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Official Notification & Application Ericsson Support Service Jobs 2023
| Ericsson Support Service Jobs 2023 Official Website Link | CLICK HERE |
| Ericsson Support Service Jobs 2023 Official Notification Link | CLICK HERE |
| Ericsson Support Service Jobs 2023 Official Apply Link | CLICK HERE |
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| How to Apply Work From Social Media Recruitment 2023 Full Video Link | CLICKHERE |
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