Lime Chat Tech Support work From Home Job

Lime Chat is currently seeking a qualified candidate for the position of Tech Support . This exciting opportunity allows individuals to work remotely or from our Bangalore office. If you are enthusiastic about technology, possess excellent communication skills, and thrive in a dynamic work environment, we encourage you to apply for this role.

Role: Tech Support Engineer Location: Work from home/Bangalore

Job Description: As a Tech Support Engineer at Lime Chat, you will be responsible for handling customer calls and providing effective solutions to their queries.

Building strong relationships with assigned customers and ensuring a positive, customer-centric experience is a key aspect of this role. Your responsibilities will also include owning the resolution of issues, coordinating with other teams to address problems, and becoming an expert in Lime Chat’s product to educate customers on its use and benefits.

Efficient goal setting, proactive handling of day-to-day tickets, and collaboration with various teams for an exceptional customer experience are essential components of this role.

Official Notification & Application Lime Chat Tech Support work From Home Job  

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Quick Information About Lime Chat Tech Support work From Home Job

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Key Responsibilities Lime Chat Tech Support work From Home Job :

• Handle customer calls and provide solutions to their queries
• Build and maintain relationships with assigned customers
• Official Notification & Application Lime Chat Tech Support work From Home Job  
• Own the resolution of issues and coordinate with other teams
• Become an expert in Lime Chat’s product and educate customers
• Set and work towards goals to avoid escalations
• Collaborate with other teams to ensure an exceptional customer experience
• Capture customer feedback and report requests to Product Management and Development
• Share best practices with team members to continually improve processes

Education Required: Any graduation

Skills Lime Chat Tech Support work From Home Job :

• Strong phone, written, and verbal communication skills
• Confident, high energy, self-motivated, and a team player
• Ability to excel in a fast-paced environment
• Excellent multitasking and project management skills
• Startup mentality with a bias to action
• Enjoy discussing technical concepts with a data-driven and process-oriented approach
• Understanding of Internet and web applications; willingness to learn new technologies
• Quick learner with an execution-oriented, outcome-focused mindset
• Excitement for working with a product that is constantly evolving
• Well-organized with high attention to detail and prioritization skills
• Experience working with a Ticketing Tool (good to have)
• Ability to handle SQL queries (good to have)
• Experience with Network logs (good to have)

Benefits Lime Chat Tech Support work From Home Job :

• Re-location Allowance (Facilitating your shift to Bangalore)
• Wellness Allowance (Gym, Yoga, Spa, Meditation, etc.)
• UpSkilling Allowance & Subscriptions (Udemy, Medium, etc.)
• Work Laptop

Salary: INR 5 Lakh plus variable benefits

If you are ready to contribute to a dynamic team, embrace new challenges, and grow with an evolving product, apply now for the Tech Support Engineer position at Lime Chat. Join us on this exciting journey as we continue to provide outstanding customer experiences and push the boundaries of technology

Official Notification & Application Lime Chat Tech Support work From Home Job  

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