Phonepe Quality Specialist WFH Jobs 2023

Phonepe Quality Specialist WFH Jobs 2023 PhonePe is currently hiring for a range of quality specialist positions through their 2023 recruitment drive (Private Job Update). Candidates who meet the eligibility criteria and are interested in these roles are invited to apply on or before the deadline of 15th November 2023. Detailed information regarding the PhonePe recruitment, including job vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and other relevant information, is provided below.

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Quick Information About Phonepe Quality Specialist WFH Jobs 2023

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Vacancy details For this job:

Vacancy Name = Quality Specialist

Education criteria for this job:

All candidates must have Any Degree in Any Stream for this recruitment.

Age Limit for this job:

Workers can complete tasks on the web site using the skills they already have and according to their own schedule.

To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

PhonePe is India’s foremost digital payments platform, boasting a vast user base of over 400 million registered individuals. With PhonePe, users can effortlessly send and receive money, recharge their mobile and DTH accounts, top-up data cards, make payments at stores, settle utility bills, purchase gold, and explore investment opportunities.

The platform was introduced to customers in August 2016, marking a significant milestone as the first non-banking Unified Payments Interface (UPI) app to offer money transfers to both individuals and merchants, as well as recharges and bill payments.

In 2017, PhonePe expanded its services to encompass financial solutions, such as the introduction of digital gold, enabling users to securely purchase 24-karat gold through the platform.

Since then, PhonePe has further diversified its offerings by introducing Mutual Funds and Insurance products, including tax-saving funds, liquid funds, international travel insurance, and Corona Care, a dedicated insurance product tailored to the needs of the COVID-19 pandemic.

PhonePe launched the Switch platform in 2018, granting customers the convenience of placing orders directly from within the PhonePe mobile app on over 300 apps, including popular ones like Ola, Myntra, IRCTC, Goibibo, RedBus, and Oyo. Accepted at more than 18 million merchant outlets across 500 cities nationwide, PhonePe provides a seamless and widely accessible payment solution.

Culture: At PhonePe, we value your dedication and strive to foster an environment where you can perform at your best every single day. Empowering our team members and trusting them to make the right decisions is paramount. Right from the start, you’ll have ownership of your work, allowing you to see it through from beginning to end.

A passion for technology is integral to our team at PhonePe. If you’re enthusiastic about creating technology that impacts millions, collaborating with some of the finest minds in the country, and executing your dreams with purpose and efficiency, we invite you to join us!

The role of a CX Quality Specialist is pivotal in transforming PhonePe’s Customer Experience and Operations by providing education, empowerment, and coaching to support representatives, whether they are in-house or part of our vendor partners. The primary objective of this role is to achieve best-in-class quality in Customer Experience at scale.

Responsibilities include:

• Interpreting and implementing Quality Assurance/Quality Management programs
• Evaluating the adequacy of the existing Quality audit framework and recommending continuous improvement techniques to maintain the best-in-class Quality Management process
• Conducting Quality audits and establishing procedures and guidelines for recording and reporting audit data
• Possessing extensive knowledge of coaching and mentorship skills, which can be imparted to the customer support teams, both in-house and with vendor partners
• Ensuring smooth change management and knowledge transfer across all Customer Support teams
• Identifying themes and insights derived from completed audits that can translate into actionable process improvement measures
• Collaborating with internal and external stakeholders to enhance customer effectiveness and operational efficiency
• Working closely with the Training, Content Strategy, and Process Design teams to identify knowledge and skill development needs

As a full-time employee at PhonePe, you’ll be entitled to a range of benefits, including:

Insurance Benefits:

• Medical Insurance
• Critical Illness Insurance
• Accidental Insurance
• Life Insurance

Wellness Program:

• Employee Assistance Program
• Onsite Medical Center
• Emergency Support System

Parental Support:

• Maternity Benefit
• Paternity Benefit Program
• Adoption Assistance Program
• Day-care Support Program

Mobility Benefits:

• Relocation benefits
• Transfer Support Policy
• Travel Policy

Retirement Benefits:

• Employee PF Contribution
• Flexible PF Contribution
• Gratuity
• NPS (National Pension System)
• Leave Encashment

Other Benefits:

• Higher Education Assistance
• Car Lease
• Mobile & Broadband Reimbursements
• Salary Advance Policy

Working at PhonePe is a rewarding experience. We offer a vibrant community of talented individuals, a work environment that fosters creativity, and the opportunity to explore roles beyond a predefined job description. To learn more about PhonePe, please visit our blog.

Responsibilities:

1. Implement quality assurance/quality management programs by interpreting and executing them effectively.
2. Evaluate the adequacy of the existing quality audit framework and recommend continuous improvement techniques to maintain a best-in-class quality management process.
3. Conduct quality audits and develop procedures and guidelines for recording and reporting audit data.
4. Ensure smooth change management and knowledge transfer across all customer support teams.
5. Analyze completed audits to derive themes and insights that can be translated into actionable process improvement initiatives.
6. Collaborate with internal and external stakeholders to enhance customer effectiveness and operational efficiency.
7. Work closely with the training, content strategy, and process design teams to identify knowledge and skill gaps.

Other Benefits:

1. Insurance Benefits: Includes medical insurance, critical illness insurance, accidental insurance, and life insurance.
2. Wellness Program: Offers employee assistance program, onsite medical center, and emergency support system.
3. Parental Support: Provides maternity benefit, paternity benefit program, adoption assistance program, and day-care support program.
4. Mobility Benefits: Includes relocation benefits, transfer support policy, and travel policy.
5. Retirement Benefits: Offers employee PF contribution, flexible PF contribution, gratuity, and NPS (National Pension System).
6. Other Benefits: Provides higher education assistance, car lease, mobile and broadband reimbursements, and a salary advance policy.
7. Lunch provided by the company.
8. 5-day working week with 2 rotational days off.

Salary/Pay and Grade Pay: The salary for the quality specialist position is approximately Rs 41,600 per month. More information about salary details can be found in the notification.

Age Limit: Candidates must be at least 18 years old to apply for this recruitment. There is no upper age limit specified.

Knowledge and Skills Required:

1. Excellent written and verbal communication skills.
2. Strong learnability and willingness to acquire new knowledge.
3. Active listening skills and the ability to handle objections effectively.
4. Strong customer orientation and the ability to adapt and respond to different scenarios.
5. Team player mentality, flexibility, and openness to feedback.
6. Ability to multitask, prioritize, and manage time effectively.
7. Proficiency in English and Hindi languages.

Selection Method: Candidates for PhonePe recruitment will be selected based on shortlisting/assessment tests and virtual/telephonic or field interviews. Shortlisted candidates will be notified via their registered mobile number or email address.

Work Experience: No prior work experience is required for this post. Both fresher candidates and those without experience can apply.

Last Date for Submitting Application Form: All candidates must submit their application on or before 15th November 2023. No applications will be accepted after the deadline.

Application Fee: There is no application fee for any candidate. Genuine recruiters never ask for money to schedule interviews or offer jobs. Beware of job scams involving requests for payment.

Important Note: Applications received after the due date will not be entertained. Incomplete or late applications without enclosures will be summarily rejected without any explanation or correspondence. Therefore, ensure that your application reaches before the last date. Belated or incomplete applications will not be considered.

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Official Notification & Application Phonepe Quality Specialist WFH Jobs 2023

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Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

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