Rackspace Remote Jobs 2023

Rackspace Technology is hiring customer service technicians for various positions in 2023, with the option to work from home during night shifts. If you are interested and eligible, you can apply for this private job update on or before May 15, 2023. We have included all the necessary information regarding the Rackspace Technology recruitment process, including vacancies, salary details, application fees, selection process, educational qualifications, age limit, and more. So, if you’re interested in this post, please read on for all the details.

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Quick Information About Rackspace Remote Jobs 2023

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Vacancy details For this job Rackspace Remote Jobs 2023

Job Title and Vacancies: The following job title is currently open for applications:

1. Customer Service Technician – multiple vacancies available.

Responsibilities: As a Customer Service Technician, you will be responsible for addressing customer support requests via phone, chat, and tickets.

This may include providing technical troubleshooting of product offerings and offering solutions that satisfy customers, as well as escalating support requests to the appropriate escalation path when necessary.

You will also be responsible for creating and maintaining customer loyalty by serving customers above and beyond their expectations.

Other responsibilities may include email delivery troubleshooting, spam/security analysis and recommendations, desktop client/mobile device troubleshooting, and providing support to users in the use and troubleshooting of Microsoft products.

Salary and Grade Pay: The monthly salary for the Customer Service Technician position is approximately Rs. 35,400.

For further information on salary details, please refer to the notification.

Age Requirement: To be eligible for this recruitment, candidates must be at least 18 years of age.

There is no upper age limit specified for this position.

Educational Qualifications: For the Customer Service Technician position, candidates must have at least a 12th pass or a graduate degree in any discipline.

Required Knowledge and Skills: The ideal candidate for this position will possess the ability to handle multiple tasks and prioritize work in order to maintain a high level of customer service.

Additionally, attention to detail and good follow-through techniques are crucial, as is the ability to solve basic problems and communicate effectively.

Selection Method: Candidates for the Rackspace Technology recruitment will be selected on the basis of shortlisting/assessment tests and telephonic or field interviews.

If a candidate is shortlisted according to their desired qualification, he/she will be notified via registered mobile number or email.

Work Experience: No prior work experience is required for this position.

Fresher candidates and those with no experience are encouraged to apply.

Last Date for Submitting Application: All candidates must submit their application on or before May 15, 2023. After this date, no further applications will be accepted.

Application Fee: There is no application fee for this recruitment.

Genuine recruiters will never ask for money to schedule an interview or offer a job.

Candidates who receive such calls or emails should exercise caution, as this may be a job scam.

Important Note: Application forms received after the due date will not be considered. Incomplete or late applications without enclosures will be rejected without any reasons or correspondence.

Therefore, it is important to ensure that your application is submitted before the deadline. Late or incomplete applications will not be accepted.

Job Title: Customer Service Technician – Night Shift (100%)

Are you a reliable candidate with a passion for providing exceptional technical support to customers? If you are, we are looking for someone like you to join our team!

Rackspace is seeking a Customer Service Technician for our night shift, who will provide technical support to customers over the phone, chat, and support tickets.

We are looking for someone with a relevant certification in customer service, email protocols, Office 365 basics, or similar fields.

As a Customer Service Technician, your primary responsibility will be to troubleshoot issues related to hosted business email and Microsoft Office 365 productivity suite.

You will work closely with our customers to quickly and efficiently identify the source of a problem and provide effective solutions.

To succeed in this role, you must possess basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email clients, networking fundamentals, and SPAM.

You should be a quick learner, possess strong written and verbal communication skills, and be able to work well in a team environment.

As a Customer Service Technician, you will handle customer support requests primarily via phone, chat, and tickets.

You will escalate support requests to the appropriate escalation path, provide technical troubleshooting of product offerings, and offer solutions that satisfy the customer. You will proactively seek opportunities to educate customers and solve for future technical challenges they may face.

In addition, you will be responsible for email delivery troubleshooting, spam/security analysis and recommendations, desktop client/mobile device troubleshooting, account and billing related inquiries, and supporting users in the use and troubleshooting of Microsoft products.

To be considered for this position, you must have a high school diploma or equivalent and the ability to type 35+ words per minute. You should be able to handle multiple tasks and prioritize work in order to maintain a required high level of customer service.

You must be detailed in documenting information and practice good follow-through techniques. Demonstrating basic problem-solving abilities with a desire to take on additional responsibility is a plus.

The ideal candidate will have customer service and phone call experience, 0-6 months technical knowledge from education or job experience (basic e-mail troubleshooting), experience with help desk/ticketing systems, and technical certifications such as MCSA for Office 365, A+, Network +.

As a Customer Service Technician, you will operate under moderate supervision until your duties are learned.

If you are a proactive, outgoing individual with a great attitude and a strong desire to learn new technologies, we encourage you to apply for this exciting opportunity!

At Rackspace Technology, we are known for our expertise in providing innovative multicloud solutions to meet the diverse needs of our customers. By combining our skills with the most cutting-edge technologies available in the market, we offer end-to-end solutions for applications, data, and security.

Our team has a track record of providing guidance based on business challenges, designing scalable solutions, building and managing those solutions, and optimizing returns for the long term. As a company consistently named as one of the best places to work by renowned publications like Fortune, Forbes, and Glassdoor, we pride ourselves on attracting and developing exceptional talent.

As Rackers, we share a common goal of being a valuable member of a winning team working towards an inspiring mission. Our diverse backgrounds and unique perspectives help fuel our innovation, enabling us to better serve our customers and communities worldwide.

We encourage applicants from all walks of life and are committed to providing equal employment opportunities regardless of age, disability, gender identity, genetic information, marital status, military or veteran status, nationality, race, religion or belief, sexual orientation, or any other legally protected characteristic.

If you require accommodations for a disability or special need, please don’t hesitate to reach out to us. Join us in embracing technology, empowering our customers, and building a better future together.

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Official Notification & Application Rackspace Remote Jobs 2023

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Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

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