Remote Customer Support Jobs 2023 Rackspace specializes in managing and hosting cloud environments for businesses of all sizes. Its services include cloud hosting, cloud storage, dedicated hosting, managed hosting, and professional services. The company also offers support for popular cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform. Rackspace has been recognized for its customer service and support, winning multiple awards, including the Stevie Award for Customer Service in the technology industry. In 2020, the company was acquired by Apollo Global Management, a private equity firm.
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Quick Information About Remote Customer Support Jobs 2023
| Company Name: | Rackspace |
| Category of this Job: | Private job / Work From Home |
| Job Type : | Permanent/ full time Jobs |
| Total Vacancies: | 8550+ Vacancies |
| Name Of The Vacancy: | Chat Support Executive |
| Place Of Postings: | All over India |
| Application on Starting Date: | Already Started |
| Application on Ending Date : | 18-04-2023 |
| Apply Mode On: | Only On Online Mode |
| Educational Qualification : | Degree in Any Streem |
| Selection Process : | Interview in Google Meet |
| Age Limit For this Job: | there is no age limit for this job any one can join his job |
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Vacancy details For this job:
Vacancy Name = Chat Support Executive
Education criteria for this job:
All candidates must have Any Degree in Any Strem for this recruitment.
Age Limit for this job:
Workers can complete tasks on the web site using the skills they already have and according to their own schedule. To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.
Description About the Jobs
Rackspace is a managed cloud computing company that provides a wide range of cloud services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS) solutions.
The company was founded in 1998 and is headquartered in San Antonio, Texas, USA.
Rackspace has data centers located in several countries around the world, including the United States, the United Kingdom, and Australia.
Rackspace specializes in managing and hosting cloud environments for businesses of all sizes.
Its services include cloud hosting, cloud storage, dedicated hosting, managed hosting, and professional services.
The company also offers support for popular cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform.
Rackspace has been recognized for its customer service and support, winning multiple awards, including the Stevie Award for Customer Service in the technology industry.
In 2020, the company was acquired by Apollo Global Management, a private equity firm.
Candidate have to have dependableenergy and internet. Requirements: Certifications in applicablepaintings Candidate have to have a applicable certification. (customer support, electronic mail protocols, Office 365 fundamentals etc.)
PRIMARY RESPONSIBILITY: A Customer Service Technician is a key detailinside Rackspace`s customer support and technical aid operations.
Expected to offer technical aid to our clientsthru phone/chat/aid tickets on problemsassociated with hosted enterpriseelectronic mail and Microsoft Office 365 productiveness suite.
Required to companion with clients to offersteady troubleshooting strategies to fast and correctlydiscover the supply of a hassle and offeranswers.
KNOWLEDGE/SKILLS/ABILITY: Basic information of e mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/cellular tool running systems, electronic mail Clients, networking fundamentals, and SPAM.
Exhibits a sturdy choice to examine technologies. Outgoing character with outstanding attitude.
Highly organized, short learner, and an cappotential to paintings in a group environment. Possess sturdy written and verbal verbal exchange skills.
JOB COMPLEXITY: Handles customer service requests on the wholethru phone, chat, and tickets.
Escalates aid requests, as necessary, to suitable escalation path. Provides technical troubleshooting of product services and givesanswers that fulfillconsumer.
Proactively seeks possibilities to train and remedy for destiny technical demanding situations a consumercan also additionally face.
Creates and continuesconsumer loyalty via way of means of serving clients above and past their expectations.
Exercises correct judgment in decision-making that allows you service in any respect times.
Example sports include: Email shipping troubleshooting Spam/Security evaluation and recommendations Desktop Client/Mobile Device troubleshooting Account and Billing associated inquiries Support customers in use and troubleshooting of Microsoft products
SUPERVISION: Operates beneathneathslight supervision tillresponsibilities are learned. EXPERIENCE/EDUCATION: Required: High facultydegree or equivalent.
Ability to kind 35+ wpm. Ability to deal withmore than oneobligations and prioritize paintingsthat allows you topreserve a required excessivestage of customer support.
Must be certain in documenting records and exercise correct follow-via strategies. Demonstrates primary hassle-fixing abilities; with a choice to tackle extra responsibility.
Preferred: Customer carrier and contact name experience. 0-6 months technical information from schooling or task experience – primary email troubleshooting.
Experience with assist desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.
About Rackspace Technology We are the multi cloud answers experts.
We integrate our know-how with the world`s main technologies — throughout applications, statistics and security — to supply stop-to-stop answers.
We have a confirmed file of advising clients primarily based totally on their enterprise demanding situations, designing answers that scale, constructing and coping with the ones answers, and optimizing returns into the destiny.
Named a exceptional vicinity to paintings, yr after yr in step with Fortune, Forbes and Glassdoor, we appeal to and broaden world-magnificence talent.
Join us on our project to include technology, empower clients and supply the destiny.
More on Rackspace Technology Though we`re all different, Rackers thrive via our connection to a critical goal: to be a valued member of a prevailing group on an inspiring project.
We carry our complete selves to paintings each day. And we include the belief that precise views gasoline innovation and permit us to exceptional serve our clients and groups across the globe.
We welcome you to use nowadays and need you to recognize that we’re dedicated to presenting identical employment possibility with out regard to age, color, incapacity, gender reassignment or identification or expression, genetic records, marital or civil companion status, being pregnant or maternity status, army or veteran status, nationality, ethnic or country wide origin, race, faith or belief, sexual orientation, or any legally blanketed characteristic. If you’ve got got a incapacity or uniquewant that calls for accommodation, please allow us torecognize.
Customer support technicians are the backbone of many companies’ customer service departments. They are responsible for helping customers with technical issues related to products or services. In this article, we will discuss what a customer support technician does, the skills required for the job, and the career prospects for someone interested in this field.
Job Description
Customer support technicians are responsible for providing technical assistance to customers who are experiencing issues with a company’s products or services.
They may work in call centers or other customer service settings, and their job duties typically include:
- Answering customer inquiries via phone, email, or chat
- Troubleshooting technical issues and providing solutions
- Logging and tracking customer interactions and issues
- Escalating complex issues to senior technicians or other departments
- Providing excellent customer service and maintaining a positive attitude
Skills Required
To be successful as a customer support technician, several skills are necessary. These include:
- Technical knowledge: A customer support technician must have a deep understanding of the products or services they are supporting, including how they work, common issues, and possible solutions.
- Communication skills: Customer support technicians must be able to communicate effectively with customers, both verbally and in writing. They should be able to explain technical concepts in a way that is easy for non-technical customers to understand.
- Problem-solving skills: Customer support technicians must be able to quickly diagnose and resolve technical issues. They should be able to think creatively to find solutions to problems that may not have an obvious answer.
- Patience and empathy: Customer support technicians should have a patient and empathetic demeanor when dealing with customers, even when they are frustrated or upset.
- Organizational skills: Customer support technicians should be highly organized, able to manage multiple tasks simultaneously, and keep accurate records of customer interactions and issues.
Career Prospects
The demand for customer support technicians is expected to grow in the coming years. According to the Bureau of Labor Statistics, employment of customer service representatives, including customer support technicians, is projected to grow 5% from 2020 to 2030. As more businesses move online and offer technical products and services.
Important Dates For This Job:
| Application starting opened: | Already Started |
| Application ending Date: | 18.04.2023 |
Official Notification & Application Online Remote Customer Support Jobs 2023
| Remote Customer Support Jobs 2023 Official Website Link | CLICK HERE |
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| Remote Customer Support Jobs 2023 Official Apply Link | CLICK HERE |
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Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw
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