Sutherland Work from Home Jobs

Sutherland Work from Home Jobs Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat).

We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

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Quick Information About Sutherland Work from Home Jobs

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Vacancy details for this job:

Vacancy Name =

Associate-IT Helpdesk
Associate-Trans Processing

Education criteria for this job

Qualifications

• Bachelor’s degree
• 12th Pass
• Diploma

Age Limit for this job

Workers can complete tasks on the web site using the skills they already have and according to their own schedule.

To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

About IT Helpdesk Job in Sutherland

Position: IT Helpdesk Associate Location: Chennai, Tamil Nadu, India Employment Type: Full-time

About Us: Sutherland is in search of a dependable and detail-oriented individual to join our team as a Customer Service Consultant (Chat).

We are a dedicated group of professionals committed to excellence.

If you aspire to establish a rewarding career and are confident in your abilities and experience to contribute to our success, we invite you to collaborate with us!

Job Summary:

• Respond to customer inquiries related to McAfee products and provide technical troubleshooting support for McAfee products on both PC and Mobile platforms.

• Assist customers with the installation and uninstallation of McAfee products.

• Help customers configure products, address error messages, and resolve common issues.

• Maintain a professional company image through phone and email chat interactions.

• Deliver product and service information to customers.

• Provide assistance with customer service matters such as product renewals and refunds.

• Transfer customer calls to the appropriate department as necessary.

• Escalate calls to the next level when required.

Qualifications:

• Education: Any Graduate / Higher Secondary / 3 years Diploma

Additional Information: We strictly adhere to EEO guidelines and ensure the confidentiality of all your information.

About Associate Trans Processing Jobs in Sutherland

Position: Associate – Transaction Processing Location: Chennai, Tamil Nadu, India Employment Type: Full-time

Company Overview: Sutherland is a leading business process transformation company that reimagines and modernizes business processes for the digital era.

Job Description: We are seeking an Associate for Transaction Processing in our Chennai office. In this role, you will be responsible for various tasks related to account management and collections, ensuring efficient and timely resolution of customer payment matters.

Key Responsibilities:

1. Reviewing open accounts as per the daily Aging report.
2. Monitoring and maintaining assigned accounts, including conducting collection calls (both outbound and inbound) in a professional manner, making account adjustments, and reconciling customer accounts.
3. Collecting customer payments in adherence to due dates and proactively following up on payment arrangements.
4. Monitoring customer payment activities to ensure timely receivables collection.
5. Promptly escalating issues in case of non-payment or lack of response.
6. Providing exemplary customer service by sending statements, processing customer refunds, handling account adjustments, and resolving client billing issues with efficiency.
7. Identifying factors contributing to account delinquency and discussing them with customers, escalating when necessary.
8. Assisting in the resolution of unapplied credits (UCs) and short-paid invoices.
9. Sending dunning letters to prompt customers to settle delinquent accounts.
10. Communicating and following up with Sales/Operations departments regarding customer accounts on a timely basis.
11. Maintaining and updating daily/weekly trackers while ensuring self-quality checks.
12. Adhering to Control and Compliance protocols.
13. Acting as a liaison between customers, Sales, Billing, and internal departments to facilitate smooth transaction flow and issue resolution.
14. Following and updating the Standard Operating Procedures (SOP).
15. Actively participating in Learning & Development initiatives.

Qualifications:

• Minimum of an undergraduate degree.

Additional Information: All your information will be kept confidential in accordance with EEO guidelines.

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