Tata Consultancy Services WFH Jobs

Tata Consultancy Services WFH Jobs Tata Consultancy Services (TCS) Recruitment 2023: Private Job Opportunities (Work From Home/Office) for Voice Specialists and Chat/Email Support Positions Tata Consultancy Services (TCS) is currently accepting applications for its 2023 recruitment drive, offering exciting opportunities for Voice Specialists and Chat/Email Support positions. Eligible and enthusiastic candidates are invited to submit their applications on or before the deadline of November 2, 2023. Here is a comprehensive overview of the Tata Consultancy Services (TCS) recruitment, including details about job vacancies, salary packages, application fees, selection procedures, educational prerequisites, results, age criteria, and other pertinent information related to these positions.

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Quick Information About Tata Consultancy Services WFH Jobs

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Vacancy details for this job:

Vacancy Names and Post Quantities:

1. Voice Specialist (Expert)
2. Customer Service Executive (Chat/Email Support)

Responsibilities of Chat/Email Support:

• Respond promptly to emails and chat inquiries
• Aid customers in modifying account services and features
• Raise service issue tickets based on the nature of the problem
• Analyze, identify, and diagnose technical issues
• Provide customers with updates on existing trouble tickets
• Escalate customer grievances following company guidelines

Responsibilities of Voice Specialists:

• Initiate calls to end users to address queries related to journey aspects such as cancellations, appointment bookings, work permissions, and address clarifications
• Provide efficient and accurate responses to end users, explaining potential solutions to ensure a supportive and valued customer experience
• Actively listen to callers, verifying information, and de-escalating tense situations when necessary
• Strive to meet or exceed Service Level Agreement (SLA) metrics through consistent customer service

Salary and Grade Pay:

• Chat/Email Support: The monthly salary for this position ranges from Rs 21,600 to Rs 29,160.
• Voice Specialist: The monthly salary for this role is approximately Rs 28,300.
• Detailed salary information is available in the notification.

Age Requirement:

• Candidates must be at least 18 years old to apply; there is no upper age limit specified by TCS.

Educational Qualifications:

• Chat/Email Support: A graduate degree in any discipline is required.
• Voice Specialist: 12th pass candidates are also eligible to apply.

Required Knowledge and Skills:

• Exceptional written and oral communication skills
• Strong customer advocacy abilities with a deep understanding of customer needs
• Preferred knowledge of the telecom domain
• Proficiency in typing

Selection Process:

• TCS will select candidates based on shortlisting and assessment tests, followed by telephonic or field interviews.
• Shortlisted candidates meeting the age and qualification criteria will be notified via their registered mobile number or email for the subsequent interview phases.

Work Experience:

• Candidates should possess a minimum of nine months of relevant field experience.

Job Description Position: Chat/Email Support Experience: 9 months to 5 years Location: Mumbai

Qualifications:

1. Must be a full-time graduate with a minimum of 9 months of relevant experience.
2. No more than a 2-year gap between graduation and employment. Willingness to work in rotational/night shifts.

Skills:

1. Exceptional communication skills, both written and oral, with a strong focus on customer advocacy and a deep understanding of customer needs.
2. Proficient in responding to emails and chats, assisting customers with service or feature modifications on their accounts.
3. Capable of opening trouble tickets based on the nature of service issues, analyzing, isolating, and diagnosing technical problems.
4. Able to provide customers with updates on existing trouble tickets.
5. Skilled in escalating customer complaints following company policies.

Location: Mumbai

Job Function: Business Process Services Role: Executive Job ID: 277064

Desired Skills: Customer Service, ChitrChatr Communication

Desired Candidate Profile: Qualifications: Bachelor of Arts

About the Job

Greetings from TCS!

Job Title: International Voice Experts

Location: Mumbai, Thane Or You Can Choose WFH Option

Experience Range: 1 to 6 years

Job Description:

• Proficiency in English communication is essential.
• Responsible for comprehending and accurately resolving customer queries.
• Adherence to AHT (Average Handle Time) guidelines.
• Proper routing and escalation of queries to the correct department when necessary.
• Ensuring achievement of CSAT (Customer Satisfaction) targets.
• Basic knowledge of MS tools.
• Shift: Australian Shift

Tata Consultancy Services (TCS) is one of the world’s leading IT services and consulting companies. With a global presence, a commitment to innovation, and a dedication to employee growth, TCS offers a wide range of job opportunities for individuals looking to build a rewarding career in the technology industry. In this article, we will delve deep into the world of TCS jobs, exploring the various career paths, job roles, and the company culture that make TCS a desirable destination for job seekers.

1. A Brief Overview of Tata Consultancy Services (TCS)

TCS is an Indian multinational IT services and consulting company headquartered in Mumbai, India. Founded in 1968, TCS has grown to become one of the largest and most respected IT services firms globally. It operates in more than 50 countries and serves clients in various industries, including finance, healthcare, manufacturing, and more.

2. The TCS Work Culture

Before delving into specific job opportunities, it’s essential to understand the work culture at TCS. TCS places a strong emphasis on its core values, which include integrity, customer satisfaction, and employee development. The company believes in fostering a diverse and inclusive workplace where employees are encouraged to innovate and excel.

3. Various TCS Job Roles

TCS offers a wide array of job roles across different domains and skill sets. Some of the prominent job roles at TCS include:

a. Software Developer/Engineer

As a software developer or engineer at TCS, you will be responsible for designing, coding, and testing software solutions. TCS works with cutting-edge technologies, making this role ideal for those passionate about software development.

b. Business Analyst

Business analysts at TCS play a crucial role in bridging the gap between business needs and technology solutions. They work closely with clients to understand their requirements and help design solutions that meet those needs.

c. Project Manager

Project managers are responsible for overseeing and managing IT projects. They ensure that projects are delivered on time, within scope, and within budget. This role requires strong organizational and leadership skills.

d. Data Scientist/Analyst

TCS offers opportunities for data scientists and analysts to work with big data and analytics. They are responsible for extracting valuable insights from data and helping clients make data-driven decisions.

e. Quality Assurance/Test Engineer

Quality assurance professionals at TCS ensure that software products and solutions meet the highest quality standards. They design test cases, execute tests, and identify and report defects.

f. Cybersecurity Specialist

In an increasingly digital world, cybersecurity is of utmost importance. TCS hires cybersecurity specialists to help protect its clients’ data and systems from threats.

g. Cloud Architect/Engineer

With the growing adoption of cloud technologies, TCS has a strong demand for cloud architects and engineers who can design and implement cloud-based solutions for clients.

4. TCS Recruitment Process

To secure a job at TCS, it’s crucial to understand the recruitment process. The process typically involves the following stages:

a. Application

Start by searching for open positions on the TCS website or job portals. Submit your application with a well-crafted resume and cover letter.

b. Online Assessment

If your application is shortlisted, you may be required to take an online assessment that tests your technical and analytical skills.

c. Technical and HR Interview

Successful candidates are invited for technical and HR interviews. The technical interview assesses your domain knowledge and technical skills, while the HR interview evaluates your fit for the company culture.

d. Offer

If you pass the interviews, you will receive a job offer. Review the offer carefully and negotiate terms if necessary.

5. TCS Training and Development

TCS is known for its commitment to employee development. Once hired, employees go through extensive training programs to enhance their skills and knowledge. TCS also provides opportunities for further education and certification to stay updated with industry trends.

6. TCS Employee Benefits

Working at TCS comes with several benefits, including:

a. Competitive Salary

TCS offers competitive salaries that are in line with industry standards.

b. Health and Wellness Programs

TCS provides health and wellness programs to ensure employees’ physical and mental well-being.

c. Work-Life Balance

TCS promotes work-life balance and offers flexible working arrangements.

d. Employee Recognition

TCS recognizes and rewards outstanding performance through various employee recognition programs.

e. Global Opportunities

TCS’s global presence allows employees to work on international projects and gain valuable cross-cultural experiences.

7. TCS and Diversity & Inclusion

TCS is committed to diversity and inclusion. The company actively promotes a diverse workforce and provides equal opportunities for all employees, regardless of gender, race, or background.

8. TCS Social Responsibility

TCS is involved in various corporate social responsibility initiatives, which employees can participate in. These initiatives focus on education, healthcare, and environmental sustainability.

Tata Consultancy Services offers a diverse range of job opportunities for individuals seeking a rewarding career in the IT and consulting industry. With a strong commitment to employee development, a dynamic work culture, and a global presence, TCS has established itself as a preferred employer for many professionals worldwide. Whether you are a software developer, business analyst, or cybersecurity specialist, TCS provides a platform to grow and excel in your career. If you are considering a career in the technology industry, exploring TCS jobs may be a promising path to consider.

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Official Notification & Application Tata Consultancy Services WFH Jobs

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