American Express Work from Home 2023

American Express Work from Home 2023 American Express is actively seeking candidates to fill the role of Executive Operations across multiple positions. To be considered and apply for this opportunity, a minimum requirement is a graduation degree. The selection process will involve shortlisting candidates based on an assessment test, followed by online or face-to-face interviews. To apply for these positions, interested individuals must submit their applications through the online portal before the specified deadline. Further information regarding the application process, eligibility criteria, and specific requirements can be found below.

Official Notification & Application American Express Work from Home 2023

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Quick Information About American Express Work from Home 2023

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Vacancy details For this job:

Vacancy Name =

Executive Operations

Education criteria for this job:

All candidates must have Any Degree in Any Strem for this recruitment.

Age Limit for this job:

Workers can complete tasks on the web site using the skills they already have and according to their own schedule. To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

Job Placement Location for American Express:

American Express offers work-from-home positions along with a hybrid setup in Gurgaon. The company is currently hiring for multiple positions, and the number of available seats may vary. Below are the details of the available seats and job vacancies:

1. Executive Operations: Qualification/Educational Details: Candidates with a bachelor’s degree in any stream are eligible for this position.

Roles and Responsibilities: As an Executive Operations professional, you will be responsible for the following tasks:

1. Maintaining daily inventory and addressing various issues, including merchant onboarding and service.
2. Identifying gaps and proposing effective solutions to address them.
3. Managing a substantial workload with accuracy and efficiency, while adhering to strict deadlines.
4. Monitoring daily suspense volumes and liaising with internal and external clients (authorized signatories, client managers, merchants, etc.) through emails or phone calls to reduce volume and ensure smooth operations.
5. Conducting due diligence to ensure timely debt payments to clients.
6. Focusing on merchant requirements, productivity, and efficiency to meet SLAs (Service Level Agreements).
7. Tracking system metrics while closely monitoring individual productivity and quality targets in support of team goals.
8. Taking ownership of customer emails or issues and responding appropriately to enhance customer satisfaction and strengthen relationships.
9. Identifying, understanding, and anticipating client needs, providing solutions when required.
10. Emphasizing process improvements to enhance overall efficiency.
11. Ensuring compliance with audit controls and organizational policies.
12. Cultivating a positive working relationship with the team and other corporate entities to facilitate seamless daily operations.

Selection Process Criteria: Candidates will be shortlisted based on their age, location, and qualifications. Shortlisted candidates will then proceed to a Personal Interview, which may be conducted face-to-face or through a telephonic call.

Application Charge/Fee: There are no application fees for this recruitment process by American Express.

Empowering Your Journey: Join Team Amex Today!

At Team Amex, we believe that with the right support, people and businesses can achieve incredible progress. When you become part of our global and diverse community, you’ll join a team committed to backing our customers, communities, and one another. We provide you with the tools and resources to create a unique and meaningful career journey, offering benefits, programs, and flexibility that support your personal and professional growth.

At American Express, we value your contributions, leadership, and impact. Every colleague has the opportunity to share in our company’s success. Together, we work as a team, upholding our company values and delivering the world’s best customer experience each day. Our commitment to integrity ensures that everyone is respected, heard, and feels like they truly belong.

Join Team Amex today and let’s lead the way together.

About Customer Fulfilment Network (CFN):

Customer Fulfilment Network (CFN) is an essential part of Global Servicing Operations (GSO) and a key component of the larger Global Servicing Group (GSG). With over 2,000 employees, CFN offers a wide range of services to Customers, Merchants, and Commercial Clients, including End to End Disputes Management, Set-Up & Maintenance, and Research & Reconciliation. We have a global footprint across 15 Delivery Hubs, providing customer service in 24 markets and 19 different languages. CFN handles approximately 30 million customer requests and transactions every year. Our role is critical in streamlining processes, enabling digital fulfilment, and adhering to market regulations, policies, audit requirements, and compliance frameworks. Performance measurement is key to improving customer experience, with metrics like Service Levels, Recommend to Friend (RTF), and Case Time Resolution (CTR) driving a customer-centric approach.

Job Description:

As part of the CFN team, you will interact with internal and external clients, resolving their inquiries through email and calls. Your responsibilities will also include reviewing and onboarding Merchant Applications and KYC documents for CLM & PSF merchants. Knowledge of KYC is essential for this role. You will work on daily inventory related to merchant servicing and onboarding, identifying gaps, and recommending solutions. Managing high volumes of work accurately and efficiently under tight timelines is crucial.

You will be responsible for monitoring daily suspense volumes and liaising with authorized signatories, client managers, and merchants to reduce the volume. Carrying out Due Diligence activities to ensure timely release of dues to clients is part of your role. Ensuring SLAs are met by focusing on merchant requirements, productivity, and efficiency is essential. You’ll contribute to team goals by strictly managing individual productivity and quality targets while maintaining system metrics.

In addition, you will take ownership of email/issue resolution, aiming to meet customer expectations and achieve the highest level of satisfaction. Your ability to understand, anticipate, and address customer needs will be crucial. Demonstrating a strong focus on process improvements and compliance with organization policies and audit controls is expected.

Qualifications:

• Graduate/Post-Graduate.
• Relevant experience is an advantage.
• Excellent oral and written communication skills.
• Strong interpersonal and coordination skills.
• Committed to delivering excellent customer service.
• Ability to make independent decisions and meet stringent deadlines.
• Good computer skills, including MS Excel, Access, and PowerPoint.
• Results-oriented with a focus on achieving goals.

Compliance Language:At American Express, we are an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We offer employment upon successful completion of a background verification check, in accordance with applicable laws and regulations.

Official Notification & Application American Express Work from Home 2023

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

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