Cognizant Executive WFH Jobs 2023

Cognizant Executive WFH Jobs 2023 Cognizant (Nasdaq-100: CTSH) stands as a global frontrunner in professional services, revolutionizing clients’ business, operational, and technological frameworks to thrive in the digital age. With our unparalleled expertise and consultative approach tailored to specific industries, we empower clients to envision, construct, and operate highly innovative and streamlined enterprises. Based in the United States, Cognizant holds the 185th spot on the Fortune 500 list and consistently earns recognition as one of the world’s most admired companies. Discover how Cognizant empowers clients to take the lead in the digital realm.

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Vacancy details for this Job

Job Title: Process Specialist – Tech Support

Qualifications:

• Graduate (excluding BE/BTech/MCA) or High School graduate or above as per geographical requirements.

Responsibilities:

Stakeholder/Business Management:

• Provide client-side interactive components using JavaScript / JQuery for all client business divisions.
• Develop advertisements based on client briefs, adhering to brand and design guidelines. This includes creating expanded ads with page redirects, customized animations, and image galleries.
• Design and develop internet/intranet web pages in the specified format, meeting client requirements within agreed timelines.

Customer Relationship Management:

• Provide information and educate customers on updating trackers, required applications, and tools.
• Keep Subject Matter Experts (SME) and Team Lead (TL) informed of new issues.
• Communicate effectively about products/services, troubleshoot issues, and ensure customer satisfaction.
• Update trackers, categorize and prioritize tickets, and report incidents promptly.
• Probe and understand customer issues, providing resolution over the phone.
• Timely call-backs to customers are expected.

Process Improvements and Adherence:

• Meet productivity and quality targets within established timelines.
• Follow process guidelines and security practices set by the organization.
• Stay updated with process knowledge and changes by referring to knowledge updates/repositories.

Project Control, Management, and Review/Program Delivery:

• Address tickets and work on issues related to the assigned process.
• Raise/update CRM tool for identified issues or escalate them to SME/TL.
• For voice processes, handle inbound and outbound calls related to account management, CRM issues, customization, analytics, dashboard and report creation, and other features.
• Make outbound calls to follow up and confirm resolution.

People/Team:

• Actively contribute to knowledge sharing sessions.
• Participate in organizational activities.

Must-Have Skills:

• Proficiency in spoken English.
• Strong customer service skills.

Employee Status: Full-Time Employee Shift: Day Job Travel: No Job Posting: June 19, 2023

About Cognizant: Cognizant (Nasdaq-100: CTSH) is a global professional services company that helps transform clients’ business, operating, and technology models for the digital era. With a consultative approach, Cognizant assists clients in envisioning, building, and running innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 list and is consistently recognized as one of the world’s most admired companies. Visit or follow @Cognizant for more information.

Fraudulent Offers Warning: Cognizant does not charge any fees at any stage of the recruitment process and has not authorized any agencies, partners, or individuals to charge fees. If you receive suspicious offers, please email us at to report them and prevent others from falling victim to scams.

COVID-19 Vaccination: At Cognizant, we prioritize the health and safety of our team members and the global community. Depending on local laws, vaccination against COVID-19 is required for associates, contractors, and individuals conducting face-to-face business activities. Proof of vaccination may be requested, and accommodations based on medical, religious, or other grounds will be considered.

In today’s fast-paced business landscape, effective communication plays a vital role in ensuring seamless operations and customer satisfaction. Senior Process Executives – Voice (SPE-Voice) are professionals who specialize in managing and overseeing voice-based processes within organizations. This article aims to delve into the world of SPE-Voice jobs, exploring their responsibilities, required skills, and potential career growth opportunities.

1. Understanding the Role of a Senior Process Executive – Voice

Senior Process Executives – Voice are responsible for supervising and coordinating voice-based processes, such as customer support, technical assistance, sales, and telemarketing, within an organization. They work closely with teams of agents and ensure that the voice processes align with organizational goals and objectives.

These professionals are required to possess a comprehensive understanding of the voice-based operations, including call handling, quality assurance, performance monitoring, and compliance with industry regulations. Their primary objective is to optimize the efficiency and effectiveness of voice processes, enhancing customer experience and driving operational excellence.

• Responsibilities of a Senior Process Executive – Voice

a) Process Management: SPE-Voice professionals are responsible for the end-to-end management of voice-based processes. This includes developing process guidelines, defining key performance indicators (KPIs), and implementing strategies to improve process efficiency.

b) Team Supervision: They oversee teams of voice agents, ensuring that they are adequately trained, equipped with the necessary tools, and consistently meeting performance targets. SPE-Voice professionals provide guidance, support, and feedback to agents, fostering a positive and productive work environment.

c) Quality Assurance: Maintaining service quality is paramount in voice-based processes. Senior Process Executives – Voice implement quality monitoring mechanisms, conduct audits, and provide feedback to agents to enhance their performance. They also analyze customer interactions, identifying areas for improvement and implementing corrective measures.

d) Client Communication: SPE-Voice professionals act as a primary point of contact for clients, addressing their concerns, providing updates, and managing escalations. Effective client communication ensures a strong partnership and helps to align the voice processes with client expectations.

e) Reporting and Analytics: These professionals generate regular reports, analyzing key metrics, and providing insights to stakeholders. They utilize data-driven approaches to identify process bottlenecks, optimize resource allocation, and drive continuous improvement.

• Required Skills for a Senior Process Executive – Voice

a) Communication Skills: Excellent verbal and written communication skills are essential for a SPE-Voice role. They must effectively convey information, articulate ideas, and provide guidance to teams and clients. Active listening skills are also crucial to understand customer needs and resolve issues promptly.

b) Leadership and Team Management: Strong leadership abilities are vital for overseeing voice-based processes. SPE-Voice professionals must motivate and inspire their teams, foster a positive work culture, and encourage collaboration. They should possess effective problem-solving skills and be able to make quick decisions in high-pressure situations.

c) Technical Proficiency: Familiarity with voice-based technologies, customer relationship management (CRM) systems, and call center tools is necessary for managing voice processes. Proficiency in utilizing analytics tools to derive insights and drive process improvements is also valuable.

d) Process Improvement and Analytical Skills: Senior Process Executives – Voice should have a keen eye for identifying process gaps and opportunities for optimization. They must be proficient in analyzing data, drawing meaningful conclusions, and implementing data-driven strategies for process enhancement.

e) Customer-Centric Approach: A deep understanding of customer needs and expectations is crucial for SPE-Voice professionals. They should possess empathy, patience, and the ability to handle difficult situations, ensuring customer satisfaction and building long-term relationships.

• Career Growth Opportunities for Senior Process Executives – Voice

Senior Process Executives – Voice have promising career growth prospects. With relevant experience and expertise, they can progress to managerial roles, such as Voice Operations Manager or Voice Process Manager. These positions involve broader responsibilities, including strategic planning, budgeting, and leading larger teams.

In addition, professionals in this field can explore opportunities in related domains, such as customer experience management, business process outsourcing, or contact center operations. The demand for effective voice-based communication continues to grow across industries, offering diverse career paths and the potential for specialization.

Continuous learning and professional development are essential for career advancement. Pursuing certifications, attending industry conferences, and staying updated with the latest technological advancements in the voice domain can enhance the skill set and open doors to new opportunities.

The role of a Senior Process Executive – Voice is crucial in managing and optimizing voice-based processes within organizations. These professionals play a pivotal role in ensuring seamless communication, enhancing customer experience, and driving operational efficiency. With the right skill set and experience, SPE-Voice professionals can explore promising career growth opportunities in managerial roles or related domains.

Emphasizing effective communication, leadership, technical proficiency, and customer-centricity, this role offers a rewarding and dynamic career path in the ever-evolving business landscape.

Official Notification & Application Cognizant Executive WFH Jobs 2023

நீங்க ரொம்ப நாள்ள கேட்ட RESUME எப்படி MAKE செய்ய வேண்டும் Video Link

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