Customer Experience Work From Home Jobs Treebo Hotels – Ixigo, a travel app founded in 2007 and headquartered in Gurugram, India, has emerged as a pioneering force in the travel industry. Fueled by artificial intelligence and cutting-edge technology, Ixigo is dedicated to addressing the travel-related challenges faced by Indian travelers, offering comprehensive solutions for travel utility, planning, and booking.
As of 2023, Ixigo is actively seeking dynamic individuals to join their team as Email Customer Executives. This role presents an exciting opportunity for graduates looking to embark on a rewarding career in the travel and technology sector. The Email Customer Executive position at Ixigo involves engaging with customers through email communication, ensuring a seamless and positive experience for users.
To be eligible for this role, candidates must meet the specified criteria outlined by Ixigo. The detailed eligibility requirements, along with comprehensive information about the application process, are provided below. Ixigo’s commitment to fostering a talented and diverse workforce is evident in the structured recruitment process designed to identify individuals with the right skills and passion for the industry.
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Quick Information About Customer Experience Work From Home Jobs
| Company Name | Ixigo |
| Category of this Job: | Private Jobs |
| Job Type : | Regular Basis Job |
| Total Vacancies: | Various Vacancies |
| Name Of The Vacancy: | Executive – Customer Experience (Direct Emails) |
| Place Of Postings: | Work From Home Jobs |
| Application starting Date: | 26.11.2023 |
| Application Ending Date: | 30.12.2023 |
| Apply Mode On: | Online Mode Apply Very Easy No Fees |
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Vacancy details for Customer Experience Work From Home Jobs
Job Description
We are looking to hire an Executive-Customer Experience to play the key role of managing direct emails process inquiries for customer service. The candidate will play a crucial role in delivering outstanding customer experience and resolving customer issues efficiently.
You will be responsible for:
- Efficiently handling calls/emails as per quality frameworks and prescribed SOPs for Trains/Flights/Buses/Hotels
- Investigate and resolve customer issues, including escalation cases, ensuring that each concern is addressed to customer’s satisfaction as and, when necessary, escalate issues to the appropriate team
- Ensure that email responses meet the company’s standards for professionalism, accuracy, and adherence to company policies.
- Maintain operational metrics like First Response Time, Resolution Time and NPS within established targets.
- Attend regular quality and feedback sessions.
- Provide customer feedback based insights to help the team and organization make data-driven process improvements.
Qualifications
- Bachelor’s degree – Minimum 2 years of relevant experience as an executive in the ecommerce or travel sector.
- Excellent verbal and written communication skills
- Strong analytical skills, problem solving skills and attention to detail.
- Customer-centric mindset and a commitment to delivering exceptional service.
- Ability to work independently and as part of a team
- Ability to multitask effectively and thrive in a fast paced team environment.
- Flexible to work on some weekends and holidays as needed.
Additional information
- Excellent proficiency in MS Word, PowerPoint and Excel
Exceptional communication skills, both written and verbal
The Role of Executive Customer Experience Jobs:
- Chief Customer Officer (CCO):
- The CCO is a key executive responsible for aligning the entire organization around the customer. They champion customer-centricity at the highest levels, ensuring that every department understands and contributes to the overall customer experience strategy.
- Vice President of Customer Experience:
- This executive oversees the development and execution of comprehensive CX strategies. They collaborate with various departments, including marketing, sales, and customer support, to create a unified and seamless customer journey.
- Director of Customer Success:
- Focused on post-sales activities, the Director of Customer Success ensures that customers derive value from products or services. They lead teams that provide ongoing support, training, and engagement to enhance customer satisfaction and loyalty.
Responsibilities and Skills:
- Strategy Development:
- Executives in customer experience roles are responsible for developing and refining the overarching CX strategy. This includes identifying key touchpoints, mapping customer journeys, and implementing initiatives to improve the overall experience.
- Data-Driven Decision-Making:
- Leveraging data and analytics is crucial for understanding customer behavior and preferences. CX executives use insights to make informed decisions and continuously optimize strategies for maximum impact.
- Cross-Functional Collaboration:
- Successful CX leaders foster collaboration across departments. They work closely with marketing, sales, product development, and other teams to ensure a cohesive and consistent customer experience.
- Technology Adoption:
Staying abreast of the latest CX technologies is essential. Executives in these roles often leverage customer relationship management (CRM) tools, artificial intelligence, and other innovations to enhance the customer journey.
Official Notification & Application Customer Experience Work From Home Jobs
| Customer Experience Work From Home Jobs Official Website Link | CLICK HERE |
| Customer Experience Work From Home Jobs Official Notification Link | CLICK HERE |
| Customer Experience Work From Home Jobs Official Apply Link | CLICK HERE |
| Customer Experience Work From Home Jobs முழு விளக்கம் Video Link | CLICKHERE |
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