Customer Service Associate WFH Jobs

Customer Service Associate WFH Jobs At Tide, our core mission revolves around enhancing efficiency and reducing costs for businesses.

As the foremost provider of UK SME business accounts and one of the rapidly growing FinTechs in the UK, we take pride in leveraging cutting-edge technology to craft tailor-made solutions for SMEs.

Our financial platform, driven by member feedback, is revolutionizing the business banking market. Beyond offering top-notch business accounts and associated banking services, we go the extra mile by providing a comprehensive suite of highly interconnected administrative tools that cater to businesses’ diverse need.

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Official Notification & Application Customer Service Associate WFH Jobs

👉Latest Today “26.06.23 Update” Private & Government job👈

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

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Vacancy details for this Job Customer Service Associate WFH Jobs :

Introducing Tide: Revolutionizing Business Banking

At Tide, our mission is to empower businesses by saving them time and money. As a leading provider of UK SME business accounts and one of the fastest-growing FinTech companies in the UK, we’re at the forefront of transforming the business banking market. With a member-driven financial platform and cutting-edge technology, we cater to the needs of SMEs, offering comprehensive business accounts, banking services, and highly connected admin tools.

We’re all about pursuing what we love, and we invite passionate individuals to join us on an exciting scale-up journey. Be part of something special as we drive innovation and build a best-in-class platform to support our members. We value adaptability in the evolving FinTech landscape and envision shaping the way millions of Tide members discover and engage with business banking platforms on a global scale.

The Role: Customer Service Associate

As a Customer Service Associate, you’ll play a pivotal role in helping businesses across the UK thrive. Your empathetic nature and passion for solving customer problems will shine as you provide around-the-clock support, 365 days a year. What sets us apart from traditional banks is our dedication to offering prompt solutions and honest advice to our members.

We seek proactive, independent individuals unafraid of new challenges, putting customers at the heart of everything they do. If you’re energetic, reliable, and demonstrate high ethics and morale, you’ll find yourself fitting right in as an integral part of our team.

Responsibilities:

• Engage in direct communication with customers via chat, email, and phone, offering outbound calls when necessary.
• Follow established procedures while actively participating in process improvement and creation.
• Deliver a stellar customer experience based on predefined metrics such as Customer Satisfaction, Volume Contribution, and Quality Assurance.
• Tackle challenging banking issues, including unfamiliar transactions, missing payments, and direct debits.
• Mentor new team members, supporting them with your experience and wisdom while assisting with back-office tasks.
• Enhance your skillset and knowledge through tailor-made training and courses, advancing your career with Tide.
• Be willing to work late shifts, night shifts, weekends, and holidays, with a schedule tailored to your preferences and business needs.

Qualifications:

• Comfortable communicating with customers through various channels (phone, chat, email), with a customer-focused mindset.
• 1-4 years of experience as a customer support associate.
• Willingness to handle customer inquiries via chat, phone, or email.
• Excellent spoken and written English skills (B2 or higher).
• Familiarity with industry tools like Kustomer, GSuite, and Jira.
• Problem-solving skills and an ability to create new workflows to address recurring issues.
• Proactive decision-making ability, strong organizational skills, and high morale.
• Relevant experience in customer service, with finance industry experience considered a bonus.

Rewards and Work Culture:

At Tide, we value flexibility and offer a supportive work environment to suit your needs. Our Working Out of Office (WOO) policy allows colleagues to work remotely from home or anywhere within their assigned Indian state, and even from different countries or states for up to 90 days a year.

In addition to a competitive salary, we provide self and family health insurance, term and life insurance, OPD benefits, mental wellbeing support through Plumm, a learning and development budget, WFH setup allowance, and various leaves for personal and professional needs.

Our Tidean Ways of Working revolve around putting members first, being data-driven, and embracing diversity. We’re a remote-first company, offering flexible working hours, trusting employees to excel in their roles at times that suit them and their teams.

We foster an inclusive environment where everyone’s voice is heard, regardless of their background, ethnicity, religion, sexual orientation, gender identity, or disability status.

At Tide, we believe these differences enrich our culture and make us exceptional problem solvers. We are One Team, working transparently and collaboratively to achieve greatness together.

Official Notification & Application Customer Service Associate WFH Jobs

For More Detailed Information CLICK HERE

👉Latest Today “26.06.23 Update” Private & Government job👈

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

நீங்க ரொம்ப நாள்ள கேட்ட RESUME எப்படி MAKE செய்ய வேண்டும் Video Link

👉 (RESUME இப்படி இருந்த வேலை தேடி வரும் )👈

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

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