Customer Service Work From Home Job

November 18, 2023

174

Customer Service Work From Home Job Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered.

We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach.

We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.

Official Notification & Application Customer Service Work From Home Job

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Quick Information About Customer Service Work From Home Job

Company Name	Cactus
Category of this Job:	Private Jobs
Job Type :	Regular Basis Job
Total Vacancies:	3247+ Vacancies
Name Of The Vacancy:	Associate Customer Service
Place Of Postings:	India / Remote Jobs
Application starting Date:	30.10.2023
Application Ending Date:	22.12.2023
Apply Mode On:	Online Mode Apply Very Easy No Fees

Disclaimer:

We share private & Government ( State – Central ) Like job vacancies that appear daily (peculiar Jobs 20 Post on our site ) Updated Daily accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily visit our Website www.saivikramacademy.com Daily and select the positions they are applying for.

Vacancy details for Customer Service Work From Home Job

Please be aware that we operate as a remote-first organization, allowing you to work from any location in India.

However, occasional travel to our Mumbai office may be required based on business needs or for company/team events.

This position specifically entails night shifts, and we are seeking candidates comfortable with this schedule.

The role involves a 9-hour shift, with work expected on any five days of the week, including Saturdays and Sundays.

As a Customer Service Manager, your goal is to achieve high levels of customer satisfaction by promptly responding to inbound customer requests through email and calls.

Taking personal ownership of the customer experience is crucial in influencing their decisions to buy, renew, or expand services.

We seek individuals passionate about Customer Experience (CX), viewing this role as a genuine career opportunity.

Successful Customer Support Managers are committed, punctual, problem-solving, and excellent team players.

Responsibilities:

Understand both implicit and explicit customer needs, providing the best-suited price/service/delivery options initially.
Respond to inbound support tickets, ensuring timely and useful information to minimize friction in service usage.
Maximize customer satisfaction through accurate and timely issue resolution, meeting or exceeding SLAs.
Anticipate and address customer needs and problems proactively, developing deep customer intuition.
Resolve client complaints and general account inquiries efficiently in a single interaction, aiming to create promoters and enhance the customer experience.
Act as the voice of the customer for internal teams, collaborating across functions to achieve organizational goals.
Handle tickets and calls, answering all questions regarding the Editage website and EOS platform, escalating complex issues when necessary.

Qualifications and Prerequisites:

Requirements:

Excellent written and spoken communication skills in English; other languages are a plus.
0-1 year of experience; freshers are encouraged to apply.
Service-oriented with a customer-first mindset.
Collaborative and able to work seamlessly across teams and functions.
Excellent interpersonal and intercultural skills for working with global teams.
Ability to work under pressure, flexibility, and maintaining a positive attitude in challenging situations.

About the team: Editage has been the world’s foremost academic publication solutions partner for over 18 years.

Additional Information: CACTUS is a culture-driven company, valuing talent, personality, competency, and the ability to learn and grow.

We create an inclusive work environment that encourages people to thrive and showcase their best performance. Diversity is a core value, and open communication is encouraged at all levels.

About CACTUS: Cactus Communications is a science communication and technology company specializing in AI products and solutions.

We have offices worldwide and a global workforce of over 3,000 experts, serving customers in over 190 countries.

Awards and Recognition:

Consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
Recognized as ‘Employers of the Future’ in 2023 and 2022 by LeadUp Universe, Fortune India, and Work Universe.
One of India’s Top 100 best Workplaces for Women in 2022 by Great Place To Work®.
Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022.
Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable.

Ranked #1 among India’s Great Mid-Size Workplaces by Great Place to Work® Institute in 2017.

Official Notification & Application Customer Service Work From Home Job

Customer Service Work From Home Job Official Website Link	CLICK HERE
Customer Service Work From Home Job Official Apply Link	CLICK HERE
Customer Service Work From Home Job Official Notification Link	CLICK HERE
Customer Service Work From Home Job முழு விளக்கம் Video Link	CLICKHERE