Customer Success Associate WFH Jobs

Customer Success Associate WFH Jobs InFeedo – InFeedo is a SaaS-driven analytics firm specializing in the creation of an enterprise-focused employee engagement platform.

With its SaaS-driven predictive analytics capabilities, InFeedo has been assisting more than 100 prominent enterprises like GE, Puma, Kotak, Tata, and Airtel in redefining the realm of employee engagement.

The company is currently dedicated to its flagship product, Amber, an AI-powered chatbot designed to aid Chief Human Resources Officers (CHROs) in effectively managing employee engagement and anticipating attrition trends.

InFeedo is set to hire a Customer Success Associate in 2023, welcoming applications from recent graduates. For comprehensive details on the eligibility criteria, application process, and more, please refer to the information provided below.

Official Notification & Application Customer Success Associate WFH Jobs

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Quick Information About Customer Success Associate WFH Jobs

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Vacancy details for Customer Success Associate WFH Jobs

Position: Customer Success Associate – Southeast Asia (SEA)

Job Description:

We are a leading predictive people analytics company, empowering over 700,000 employees worldwide through our AI-driven engagement bot for HR, known as Amber.

Our presence in the APAC market is robust, serving more than 275 customers, including prestigious companies such as Tata, OYO, Axis Bank, and Makemytrip.

We are revolutionizing the employee experience across 60+ countries.

Our ambitious goal is to achieve an extraordinary 400% year-over-year growth, making Amber a trusted companion at work for over 100 million employees globally.

With a passionate team of 200 individuals guided by our core values, we are reshaping HR practices.

Customer Success Associates serve as the voice of our customers at inFeedo. As a Customer Success Associate at inFeedo, you will play a pivotal role in enhancing the customer’s experience by driving adoption and usage.

Your responsibilities will include acquiring and maintaining long-term relationships with key customers by understanding their needs.

What Will You Be Doing?

1. Customer Satisfaction (CSAT): Ensure high customer satisfaction scores, manage customer health status, meet ticket SLAs, and establish a company-wide customer feedback loop.
2. Customer Retention: Maintain exceptional service standards, go the extra mile to increase renewal rates, and reduce churn.
3. Manage Customer Enhancement Requests: Collaborate closely with the product/tech team to explore the feasibility of technical enhancement requests. Assist in product development and improvement by collecting feedback to identify recurring issues and working with the product team to address them.

This role offers exciting opportunities to interact with senior industry leaders (CHROs, CXOs) and build lasting customer relationships that drive deep satisfaction and product adoption.

Go above and beyond by not only solving their issues but also delighting them with your simple, efficient, and empathetic communication.

Who Will You Work With?

You will collaborate with Angraaj, Deepak, and, of course, the rest of the friendly inFeedo team.

Requirements:

What Skills Do You Need?

• Experience: 0-2 years of total work experience with strong customer-facing skills.
• Critical Skills: Excellent communication, presentation, and analytical skills.
• Bonus Points: Demonstrated initiative, project leadership, or event management experience.
• Hands-on experience with Google Sheets.
• Qualification: Any
• Managed and executed cross-functional projects within tight timelines.

Bonus (Not Required):

• Experience with customers in the SEA region

What Happens After You Apply?

Step 1: Within 7 days of your application, our People Team will reach out to you for a brief chat.

Step 2: Within 4-6 days of chatting with the People Team, you will receive a call from a member of your future team to discuss the job role.

Step 3: If all goes well, we’ll schedule a call with your future manager to dive deeper into the role and for you to demonstrate your skills through a small task.

Step 4: Following a quick interaction with the People Team, if our vibes match, you’ll have a conversation with inFeedo’s leadership team.

If we mutually enjoy the four steps, we’ll onboard you with a warm welcome 🙂

Note: We’re growing rapidly, and we apologize in advance for any unintentional delays or missed steps in this process.

Our Expectations Before You Click “Apply Now”:

• Familiarize yourself with inFeedo and Amber.
• If things don’t work out at any step, feel free to ask for detailed feedback and consider reapplying in the future.

We are an equal-opportunity employer and value diversity at inFeedo.

We do not discriminate on the basis of race, religion, caste, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education.

Keywords: HR Tech, SaaS, Customer Success, Project Manager, CSA, Onboarding, Launches, Renewals, Customer Relationship Management, Communication, Up-Sell, Cross-Sell

InFeedo – InFeedo is a SaaS-driven analytics firm specializing in the creation of an enterprise-focused employee engagement platform. With its SaaS-driven predictive analytics capabilities, InFeedo has been assisting more than 100 prominent enterprises like GE, Puma, Kotak, Tata, and Airtel in redefining the realm of employee engagement.

The company is currently dedicated to its flagship product, Amber, an AI-powered chatbot designed to aid Chief Human Resources Officers (CHROs) in effectively managing employee engagement and anticipating attrition trends.

Official Notification & Application Customer Success Associate WFH Jobs

நீங்க ரொம்ப நாள்ள கேட்ட RESUME எப்படி MAKE செய்ய வேண்டும் Video Link

👉 (RESUME இப்படி இருந்த வேலை தேடி வரும் )👈

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

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