KYC and Calls Attending WFH Jobs 2023

KYC and Calls Attending WFH Jobs 2023 We are a group of diverse and skilled Tideans, dedicated to crafting a contemporary business account that reclaims precious time for independent workers.

Our culture fosters open and cooperative work settings, where input is highly regarded, irrespective of one’s position, and where everyone receives assistance to fulfill our shared objective: simplifying the process of running a business for our members.

At Tide, our mission is to optimize both time and financial resources for businesses. As the foremost provider of UK SME business accounts and one of the rapidly expanding FinTech companies in the UK, we leverage cutting-edge technology.

Official Notification & Application KYC and Calls Attending WFH Jobs 2023

👉🔴 👉 இந்த வாரம் நீங்கள் தவறவிட்ட Work From Home வேலைகள் 👇 Apply Link 👇

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

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Quick Information About KYC and Calls Attending WFH Jobs 2023

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Vacancy details for KYC and Calls Attending WFH Jobs 2023

About KYC Team Lead Job

At Tide, our mission is to streamline business operations, saving both time and money for our clients. We proudly hold the position as the premier provider of UK SME business accounts and stand among the fastest-growing FinTech companies in the United Kingdom.

Leveraging cutting-edge technology, we craft solutions with SMEs at the forefront of our innovation.

Our member-centric financial platform is revolutionizing the landscape of business banking, offering not only business accounts and associated banking services but also a comprehensive suite of tightly integrated administrative tools for enterprises.

Tide is all about pursuing your passions. We’re actively seeking individuals to join us on our exhilarating journey of expansion, becoming part of something truly extraordinary.

We’re in search of enthusiastic Tideans who are eager to drive innovation and contribute to constructing a top-tier platform for our members.

You should be comfortable navigating the ever-evolving FinTech environment and be ready to shape how millions of Tide members worldwide interact with and discover business banking solutions.

Here’s what we’re looking for:

Role: KYC Team Leader

As a KYC Team Leader, your role encompasses the management of the company’s Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) operations.

As a KYC Team Leader, your responsibilities will include:

• Overseeing the daily allocation of tasks, ensuring accurate distribution and timely completion.
• Leading and coordinating the reviews of CDD and EDD for members classified as low, medium, and high risk.
• Proposing and implementing procedural enhancements.
• Serving as an escalation point for your team members.
• Collaborating with other departments and support functions within the organization as necessary.
• Fulfilling other assigned tasks as required.

What makes you an ideal fit:

• Possessing at least 2 years of KYC experience.
• Demonstrating excellent verbal, written, and interpersonal communication skills in English.
• Exhibiting exceptional customer service skills and an unwavering commitment to delivering outstanding customer care.
• Showcasing creative abilities and proficiency in writing.
• Being a self-motivated, self-starter.
• Prioritizing quality in all your endeavors.
• Having outstanding listening and analytical skills.
• Effectively engaging with individuals at all levels within and outside of the organization.
• Adapting seamlessly to change and skillfully setting and adjusting priorities as needed.

What you’ll receive in return:

We’re dedicated to making work work for you, and that’s why we support flexible working arrangements. Through our Working Out of Office (WOO) policy, our colleagues have the freedom to work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. You’ll also enjoy:

• 25 days of paid leave.
• Additional health and dental insurance.
• An investment in your professional development with a 40k INR annual budget for learning and development, along with up to 3 paid L&D days off.
• Snacks, light food, and beverages in the office.
• Enhanced family-friendly leave policies.

Tidean Ways of Working:

At Tide, we place our members at the forefront and rely on data-driven decision-making, all while functioning as One Team.

Our Working Out of Office (WOO) policy allows you to work from anywhere globally for one month annually.

While we are primarily a remote-first company, our offices are available for meetings, team collaboration, and social interactions, fully equipped to the highest standards.

We offer flexible working hours and trust our employees to excel in their roles at times that suit them and their teams.

Tide is a place for everyone:

At Tide, we firmly believe that our diversity is our strength. Our Tideans come from various backgrounds and experiences.

We embrace and value everyone regardless of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.

It’s our unique diversity that makes us exceptional at solving complex challenges. We operate as One Team, fostering a transparent and inclusive environment where every voice is heard.

About Customer Support Jobs

What We’re Seeking:

As a Customer Service Associate, your primary goal is to empower businesses throughout the UK to thrive. If you’re someone who enjoys engaging with people, possesses empathy, and is dedicated to resolving customer issues, you’re exactly who we’re looking for.

Your pivotal role at Tide involves offering continuous support around the clock, every day of the year, setting us apart from traditional banks by swiftly solving problems and providing clear, honest guidance.

We’re in search of an individual who is proactive, independent, and unafraid of tackling new challenges. Placing the customer at the core of your actions is crucial to our success.

You’re an excellent fit if you’re prepared to take ownership, demonstrate energy and reliability, and exhibit high ethical standards and integrity while functioning as an integral part of our team.

As a Customer Support Associate, your responsibilities will include:

1. Engaging in direct communication with customers via chat and email, and, when necessary, over the phone (initiating outbound calls to customers upon their request).
2. Adhering to established procedures and guidelines while also actively participating in the creation of new processes or enhancing existing ones.
3. Delivering a top-notch customer experience based on predefined metrics, including Customer Satisfaction, Volume Contribution, and Quality Assurance.
4. Tackling complex banking challenges such as unfamiliar transactions, missing payments, and direct debits.
5. Assisting in mentoring new team members and providing them with your insights and experience, as well as assisting with routine back-office tasks.
6. Undergoing various tailored training programs and courses to elevate your skills and knowledge and progress in your career at Tide.
7. Working during late-night and weekend shifts, including holidays, in accordance with a schedule that takes into consideration both your preferences and the business’s needs.

Qualities that make you an ideal fit:

• Comfort with customer interactions (phone, chat, email) and experience handling member queries, even the most challenging ones.
• 1-4 years of experience as a customer support associate.
• Willingness to address customer requests through chat, phone, or email.
• Exceptional spoken and written English skills (B2 level or higher).
• Proficiency in using industry tools like Kustomer, GSuite, and Jira.
• Enjoyment of finding innovative solutions to complex problems.
• A proactive approach, readiness to make decisions, and strong organizational skills and ethics.
• Relevant experience in customer service.
• Experience in the finance industry is considered a plus.

What You’ll Receive in Return:

We believe in making work adapt to your needs. With our Working Out of Office (WOO) policy, you can work remotely from your home or anywhere within your designated Indian state.

Additionally, you have the flexibility to work from a different country or Indian state for up to 90 days per year. Alongside this, you’ll receive:

• A competitive salary.
• Self and family health insurance.
• Term and life insurance.
• OPD benefits.
• Mental well-being support through Plumm.
• A budget for learning and development.
• A work-from-home setup allowance.
• 15 days of privilege leave.
• 12 days of casual leave.
• 12 days of sick leave.
• 3 paid days off for volunteering or participating in learning and development activities.

Tide’s Approach to Working:

At Tide, we prioritize our members and data-driven decision-making, but above all, we function as one unified team.

Our Working Out of Office (WOO) policy allows you the freedom to work from anywhere in the world for up to 90 days each year.

While we embrace remote work, our offices remain open and well-equipped for those times when you want to meet new people, collaborate with your team, or simply spend time with your colleagues.

We offer flexible working hours and trust our employees to excel in their roles at times that suit both them and their teams.

Tide: A Place for AllAt Tide, we firmly believe that our differences enrich our culture and contribute to our success.

Our team members come from diverse backgrounds and levels of experience, and we welcome individuals regardless of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.

We view these differences as assets that enable us to excel at problem-solving. We are One Team, and we nurture a transparent and inclusive environment where everyone’s voice is heard.

Official Notification & Application KYC and Calls Attending WFH Jobs 2023

நீங்க ரொம்ப நாள்ள கேட்ட RESUME எப்படி MAKE செய்ய வேண்டும் Video Link

👉 (RESUME இப்படி இருந்த வேலை தேடி வரும் )👈

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

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