New Chat Support WFH Jobs 2023 Physics Wallah Private Limited, popularly known as Physics Wallah or PW, is an Indian edtech company with its headquarters in Noida, Uttar Pradesh. The company was established in 2020 by Alakh Pandey and Prateek Maheshwari. In 2023, Physics Wallah is planning to recruit graduates for the role of Chat Support. Below, you will find detailed information regarding the eligibility criteria, application process, and other relevant details for this position.
Official Notification & Application New Chat Support WFH Jobs 2023
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Quick Information About New Chat Support WFH Jobs 2023
Company Name: | Physics Wallah |
Category of this Job: | Private Work from Home job |
Job Type : | Permanent/ full time Jobs |
Total Vacancies: | 1800+ Vacancies |
Name Of The Vacancy: | Chat Support |
Place Of Postings: | All over India |
Application on Starting Date: | Already Started |
Application on Ending Date : | 17-07-2023 |
Apply Mode On: | Only On Online Mode |
Educational Qualification : | Degree in Any Stream |
Selection Process : | Interview in Google Meet |
Age Limit For this Job: | there is no age limit for this job any one can join his job |
Disclaimer:
We share private job vacancies that appear daily on our site, accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily and select the positions they are applying for.
Vacancy details for this job:
Vacancy Name = Chat Support
Education criteria for this job:
All candidates must have Any Degree in Any Stream for this recruitment.
Age Limit for this job:
Workers can complete tasks on the web site using the skills they already have and according to their own schedule.
To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.
Description About the Job
Profile Name: Associate (Ticket & Chat)
Location: Work from Home (6 days working with rotational off)
Number of Openings: 25
Salary: 17k-19k (In Hand)
Job Description:
Location: Work from Home
Qualification & Eligibility:
- Graduation / Post-Graduation
Requirements:
- Must have a laptop and WiFi connection
- Minimum 0-2 years of experience in Customer Service/Hospitality/Tourism/E-commerce
- Freshers can apply
Skill Sets:
- Typing skills of minimum 40-60 words per minute
- Good writing skills
- Excellent communication skills with a pleasing personality
- Analytical and multitasking skills
- Flexible with working hours
- Fluency in Tamil and English (Regional languages are a plus)
Roles & Responsibilities:
- Manage a large volume of incoming queries
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information using the appropriate methods/tools
- Meet team targets and maintain quality standards
- Handle customer complaints, provide timely solutions and alternatives, and ensure resolution through follow-up
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers and enhance customer satisfaction.
In today’s fast-paced digital era, businesses strive to provide exceptional customer service and support. One of the prominent solutions that has emerged is chat support. Chat support jobs have gained tremendous popularity, allowing companies to connect with their customers in real-time and provide assistance through text-based conversations. This article delves into the world of chat support jobs, exploring their significance, benefits, required skills, challenges, and future prospects.
I. The Significance of Chat Support Jobs Chat support jobs play a crucial role in ensuring customer satisfaction. With the increasing demand for instant solutions and personalized experiences, chat support has become an indispensable channel for businesses to communicate with their customers. It allows for quick response times, 24/7 availability, and efficient issue resolution.
II. Benefits of Chat Support Jobs a) Enhanced Customer Experience: Chat support offers convenience and flexibility, allowing customers to seek assistance without the need for a phone call. It enables multitasking and easy reference to previous conversations, leading to a more personalized and efficient support experience.
b) Cost-Effectiveness for Businesses: Chat support jobs can be more cost-effective for companies compared to traditional call centers. Through chat support, agents can handle multiple conversations simultaneously, reducing the need for a large workforce and minimizing operational costs.
c) Global Reach and Language Support: With chat support, businesses can cater to a diverse customer base globally. Language barriers can be addressed by employing multilingual chat support agents, ensuring effective communication and customer satisfaction across different regions.
III. Required Skills for Chat Support Jobs a) Excellent Communication Skills: Chat support agents must possess strong written communication skills to convey information clearly, empathetically, and effectively. They should be proficient in grammar, spelling, and punctuation, ensuring a professional and coherent conversation.
b) Empathy and Patience: Dealing with customer inquiries and complaints requires empathy and patience. Chat support agents should be able to understand customers’ concerns, provide emotional support, and maintain composure even in challenging situations.
c) Problem-Solving Abilities: Chat support jobs often involve troubleshooting and resolving customer issues. Agents should have strong problem-solving skills to analyze problems, gather relevant information, and provide accurate solutions promptly.
IV. Challenges in Chat Support Jobs a) Multitasking and Time Management: Chat support agents need to handle multiple conversations simultaneously while maintaining quality and response times. Efficient multitasking and time management skills are essential to ensure customer satisfaction.
b) Technical Proficiency: Agents must be familiar with the company’s products, services, and support systems. Additionally, they should be comfortable navigating various software platforms, troubleshooting basic technical issues, and guiding customers through the resolution process.
V. Future Prospects of Chat Support Jobs a) Advancements in Artificial Intelligence (AI): AI-powered chatbots are becoming more prevalent in the chat support landscape. While chatbots can handle routine queries, complex issues will still require human intervention. Thus, chat support jobs are expected to evolve and focus more on high-level support and critical thinking.
b) Remote Work Opportunities: Chat support jobs offer the flexibility of remote work, which has gained significant momentum in recent years. Remote positions allow for a broader talent pool, increased job satisfaction, and cost savings for both agents and companies.
Chat support jobs have revolutionized customer service, providing efficient and personalized assistance to customers worldwide.
With the convenience of text-based communication, businesses can ensure prompt issue resolution, enhance customer experiences, and achieve cost-effective support solutions.
While chatbots continue to advance, human chat support agents will remain crucial for complex problem-solving and empathetic customer interactions.
As technology progresses and remote work becomes more prevalent, chat support jobs are poised for continued growth and evolution, creating exciting opportunities for professionals seeking flexible and rewarding customer service careers.
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Official Notification & Application New Chat Support WFH Jobs 2023
New Chat Support WFH Jobs 2023 Official Notification Link | CLICK HERE |
New Chat Support WFH Jobs 2023 Official Website Link | CLICK HERE |
New Chat Support WFH Jobs 2023 Official Apply Link | CLICK HERE |
New Chat Support WFH Jobs 2023 முழு விளக்கம் Video Link | CLICKHERE |
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