Tech Mahindra Work From Home Jobs International Voice Customer Service Representative (CSR) positions, often referred to as “Non Voice” customer service jobs, are roles where individuals interact with customers primarily through written communication channels rather than voice calls.
These positions have become increasingly popular as businesses expand their online presence and need to provide support through various digital platforms.
Here are some key aspects of Customer Service Representative (Non Voice) Job.
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Quick Information About Tech Mahindra Work From Home Jobs
| Department Name | Tech Mahindra |
| Category of this Job: | Private Jobs |
| Job Type : | Regular Work from Home Basis Job |
| Total Vacancies: | Various Vacancies |
| Name Of The Vacancy: | International Voice Process – Customer Support. |
| Place Of Postings: | India / Remote Jobs |
| Application starting Date: | 22.10.2023 |
| Application Ending Date: | 26-12-2023 |
| Apply Mode On: | Online Mode Apply Very Easy No Fees |
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Vacancy details for Tech Mahindra Work From Home Jobs
Key Responsibilities:
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Qualification
- A Bachelor’s degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Passionate about customer care
- **Good typing skill**
- **Fluent in written and spoken English**
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
- International Non-voice Process.
- 24/7 shift (Graveyard shift included)
- 5 Days work (2 Days rotational off)
- Completely Work from Office
- Office is in Bahadurpally, Hyderabad
2 Way Cab Facility
In today’s fast-paced and dynamic digital world, the demand for skilled professionals in the technology sector is ever-increasing. Companies like Tech Mahindra play a pivotal role in driving innovation and technological advancements, making it an attractive destination for job seekers looking to build a rewarding career in the tech industry.
This article explores the world of Tech Mahindra jobs, offering a comprehensive overview of the company, its work culture, the range of opportunities it offers, and the potential career paths that can be pursued within this global tech giant.
I. The Tech Mahindra Story
Tech Mahindra is a leading multinational technology company with a rich history and a global presence. Founded in 1986 as the joint venture between British Telecom and Mahindra & Mahindra, it has grown exponentially over the years, expanding its services and reaching clients across various industries worldwide.
The company is headquartered in Pune, India, but operates in more than 90 countries, with offices and delivery centers spread across the Americas, Europe, the Middle East, Asia-Pacific, and Africa.
With a focus on cutting-edge technology and innovation, Tech Mahindra has earned a reputation for being a digital transformation and consulting services provider. The company’s commitment to technology has enabled it to thrive in an ever-evolving industry.
II. Work Culture and Values
Tech Mahindra’s work culture is built upon a strong set of values that guide its approach to business and the way it treats its employees. The company places a significant emphasis on inclusivity and diversity, fostering an environment where employees from diverse backgrounds can collaborate and grow.
Tech Mahindra’s core values include:
- Customer First: Tech Mahindra is dedicated to serving its customers, understanding their needs, and offering innovative solutions.
- Taking Responsibility: Employees are encouraged to take ownership of their work, exhibit leadership qualities, and be accountable for their actions.
- Integrity and Transparency: The company upholds the highest ethical standards and is transparent in its dealings.
- Innovation: Tech Mahindra promotes a culture of innovation and continuous learning, encouraging employees to explore new technologies and creative solutions.
- Simplicity: The company strives to simplify complex issues and processes to enhance efficiency.
- Collaboration: Collaboration is at the heart of Tech Mahindra’s success. Teams work together seamlessly to deliver value to customers.
III. Range of Opportunities at Tech Mahindra
Tech Mahindra offers a diverse range of job opportunities across various domains within the technology industry. These opportunities cater to professionals at different stages of their careers, from fresh graduates to experienced experts. Some of the key roles and departments include:
- Software Development: Tech Mahindra is known for its software development capabilities, with openings in areas such as web development, mobile app development, and more.
- Data Science and Analytics: With the rise of big data, Tech Mahindra provides roles related to data analytics, machine learning, and artificial intelligence.
- Cloud Computing: As cloud services become essential for businesses, Tech Mahindra has a strong presence in this domain, offering jobs related to cloud architecture, deployment, and management.
- Cybersecurity: In an era of increasing cyber threats, Tech Mahindra plays a crucial role in ensuring data security, offering positions in cybersecurity and risk management.
- Networking and Infrastructure: The company provides jobs in network management, server administration, and IT infrastructure support.
- Digital Marketing: Tech Mahindra also delves into digital marketing, offering positions in SEO, content marketing, and social media management.
- Customer Support: The company provides customer support and service desk roles for clients in various industries.
- Consulting and Business Development: Tech Mahindra hires professionals for consulting services and business development to help clients achieve their goals.
- Research and Development: The company encourages innovation and research, leading to job openings in R&D roles.
- Project Management: Project managers play a crucial role in ensuring that projects are completed successfully, on time, and within budget.
IV. Career Paths at Tech Mahindra
Tech Mahindra offers a dynamic work environment that encourages career growth and development. Employees can pursue various career paths based on their interests, skills, and aspirations. Here are some of the potential career paths within Tech Mahindra:
- Software Engineer: This is an entry-level position where fresh graduates or junior professionals can start their careers in software development, gaining hands-on experience and exposure to various technologies.
- Data Scientist/Analyst: Individuals with a passion for data can build their careers in data science and analytics, working on projects related to data mining, machine learning, and data visualization.
- Cloud Architect: As cloud computing gains prominence, cloud architects design and manage cloud solutions for Tech Mahindra’s clients.
- Cybersecurity Specialist: In a world where data security is paramount, cybersecurity professionals play a critical role in protecting clients from cyber threats and breaches.
- Network Administrator: Managing and maintaining networks and IT infrastructure is a key responsibility for network administrators, ensuring seamless communication and data flow.
- Digital Marketer: Tech Mahindra’s digital marketing team is responsible for driving online visibility and brand recognition, making it a promising career path for marketing enthusiasts.
- Customer Support Specialist: These professionals are the frontlines of customer service, ensuring client satisfaction and addressing queries and concerns.
- Consultant: Tech Mahindra’s consultants work closely with clients to understand their needs and develop strategies and solutions to drive business growth.
- Project Manager: Project managers oversee the planning, execution, and delivery of projects, ensuring that they meet client expectations and are completed on time and within budget.
- Research Scientist: In R&D roles, professionals explore innovative technologies and solutions that can be integrated into Tech Mahindra’s services.
V. Employee Development and Benefits
Tech Mahindra places a strong focus on employee development and well-being, recognizing that a motivated and skilled workforce is key to its success. The company provides numerous benefits and opportunities for professional growth, including:
- Continuous Learning: Tech Mahindra encourages employees to upskill and provides access to a wide range of training programs and certifications.
- Mentorship: The company offers mentorship programs to help employees navigate their career paths and foster personal growth.
- Health and Wellness Programs: Tech Mahindra provides health and wellness programs to support employees in maintaining a healthy work-life balance.
- Employee Engagement Initiatives: The company organizes events, workshops, and activities to keep employees engaged and motivated.
- Competitive Compensation: Tech Mahindra offers competitive salaries and benefits, including bonuses and performance-based incentives.
- Work-Life Balance: The company promotes work-life balance by offering flexible work arrangements and remote work options.
- Diversity and Inclusion: Tech Mahindra values diversity and inclusion, creating an environment where employees from all backgrounds can thrive.
VI. Global Impact and Clientele
Tech Mahindra’s global presence and extensive client base make it an exciting place to work. The company serves clients across various industries, including telecommunications, finance, healthcare, manufacturing, retail, and more. By working at Tech Mahindra, employees have the opportunity to make a significant impact on businesses and industries worldwide.
Tech Mahindra is more than just a technology company; it is a hub of innovation, creativity, and personal growth. The diverse range of job opportunities and career paths within Tech Mahindra make it an attractive destination for job seekers looking to build a successful career in the tech industry. With a strong commitment to values, employee development, and a
Official Notification & Application Tech Mahindra Work From Home Jobs
| Tech Mahindra Work From Home Jobs Official Website Link | CLICK HERE |
| Tech Mahindra Work From Home Jobs Official Notification Link | CLICK HERE |
| Tech Mahindra Work From Home Jobs Official Apply Link | CLICK HERE |
| Tech Mahindra Work From Home Jobs முழு விளக்கம் Video Link | CLICKHERE |
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