Cactus Customer Service WFH Jobs 2023 Cactus Communications: Advancing Science Communication and Technology Cactus Communications is a leading science communication and technology company dedicated to revolutionizing the research landscape. Our expertise lies in the development of cutting-edge AI products and solutions that enhance the funding, publication, communication, and discovery processes. We offer a comprehensive range of services, including editorial assistance, translation support, educational programs, and training solutions, all tailored to meet the unique needs of researchers. Additionally, we provide strategic and tactical scientific content solutions to global life science organizations, empowering them to achieve their objectives effectively.
Official Notification & Application Cactus Customer Service WFH Jobs 2023
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Quick Information About Cactus Customer Service WFH Jobs 2023
| Company Name: | Cactus |
| Category of this Job: | Private Work from Home job |
| Job Type : | Permanent/ full time Jobs |
| Total Vacancies: | 2200+ Vacancies |
| Name Of The Vacancy: | Associate/Senior Associate, Quality (Customer Service) |
| Place Of Postings: | All over India |
| Application on Starting Date: | Already Started |
| Application on Ending Date : | 24-07-2023 |
| Apply Mode On: | Only On Online Mode |
| Educational Qualification : | Degree in Any Stream |
| Selection Process : | Interview in Google Meet |
| Age Limit For this Job: | there is no age limit for this job any one can join his job |
Disclaimer:
We share private job vacancies that appear daily on our site, accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily and select the positions they are applying for.
Vacancy details for this job:
Vacancy Name = Associate/Senior Associate, Quality (Customer Service)
Education criteria for this job:
All candidates must have Any Degree in Any Stream for this recruitment.
Age Limit for this job:
Workers can complete tasks on the web site using the skills they already have and according to their own schedule.
To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.
Description About the Job
At Cactus Communications, we harness the power of artificial intelligence to create innovative tools for scholarly publishing. Our AI-powered products for journals and researchers streamline the publication workflow, enabling faster and more efficient dissemination of groundbreaking research. Through our technological advancements, we strive to facilitate collaboration and knowledge exchange among the global scientific community.
We are committed to ensuring that research reaches a wider audience. To this end, we offer comprehensive solutions for science dissemination and engagement with peers, the general public, and policymakers. By leveraging our expertise in science communication, we enable researchers to extend the impact of their work beyond traditional boundaries, fostering greater understanding and appreciation of scientific discoveries.
Cactus Communications is proud to be at the forefront of science communication and technology. With our diverse range of services and solutions, we empower researchers, organizations, and journals to navigate the evolving research landscape successfully. Together, we are driving scientific progress and transforming the way knowledge is shared and accessed worldwide.
Responsibilities
- Effectively address client feedback by thoroughly understanding the issues and sentiments involved.
- Take full responsibility for resolving problems and ensure their effective resolution.
- Transform client dissatisfaction into delight through exceptional service.
- Take proactive measures to prevent similar issues from occurring in the future for all clients.
Job Responsibilities
- Handle challenging client situations with determination and exceptional problem-solving skills.
- Communicate courteously, empathetically, and effectively with both external and internal clients.
- Take complete ownership and drive the resolution of feedback until it is successfully resolved.
- Familiarize yourself with internal delivery processes across services, teams, and markets to ensure that future assignments for complaining clients meet our quality standards.
- Continuously improve the feedback management and resolution process, focusing on quality, speed, and efficiency.
- Meet resolution timeframes and contribute insights to enhance current services and validate new concepts proposed by clients.
- Share insights gained from feedback regarding client behavior, preferences, industry trends, and the market.
- Coordinate actively with internal stakeholders to ensure clients receive satisfactory resolutions on the same day, taking prompt action for urgent escalations.
- Maintain high CSAT (Customer Satisfaction) scores as per Service Level Agreement (SLA) by delivering a superior experience during all interactions, including complaints, queries, and requests.
- Redefine the customer journey and experience for various touchpoints.
- Share insights with your manager and teammates as soon as you identify process gaps and offer suggestions for improvement.
Qualifications and Prerequisites
- Possess excellent written and verbal communication skills. Proficiency in English is mandatory, while knowledge of other languages is a plus.
- Must have a minimum of one year of experience in a customer query resolution role.
- Demonstrate a service-oriented mindset with a strong focus on the customer. Enjoy using your communication, persuasion, and interpersonal skills to achieve operational and team goals.
- Exhibit a collaborative working spirit and the ability to work seamlessly across teams and functions to resolve complex situations.
- Display outstanding interpersonal and intercultural skills, with the capability to work effectively with global teams.
- Thrive under pressure, maintain a positive attitude, and remain flexible in challenging situations.
- Possess resourcefulness, quick decision-making abilities, and the capacity to think on your feet.
- Work independently to interpret data, identify trends, and formulate solutions for routing scenarios.
- Be goal-oriented, results-driven, and demonstrate a sense of urgency and ownership.
Additional Information
At CACTUS, we foster a culture driven by our people, their passion, and their inspiration. All Cactizens embody our culture and values.
We appreciate individuals for their talent, personality, competency, and their eagerness to learn and grow. We provide a work environment that enables people to thrive and perform at their best. We believe in meritocracy.
We take pride in our diverse workforce and actively seek to embrace different voices, creating an inclusive workplace.
We encourage all Cactizens to openly share their ideas and opinions and provide feedback to anyone within CACTUS, regardless of their designation, experience, or seniority. We also encourage embracing trust and being open to differing opinions and feedback.
About CACTUS
Cactus Communications is a science communication and technology company specializing in AI products and solutions that enhance research funding, publication, communication, and discovery. We offer editorial, translation, education, and training solutions for researchers, as well as strategic and tactical scientific content solutions for global life science organizations. Our AI-powered scholarly publishing products serve journals and researchers, and we provide solutions for disseminating and engaging in science with peers, the public, and policymakers to promote wider research outreach. With offices worldwide and a global workforce of over 3,000 experts, we cater to customers from over 190 countries.
Awards and Recognition
- Consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
- Recognized as ‘Employers of the Future’ for two consecutive years in 2023 and 2022, according to a study by LeadUp Universe, Fortune India, and Work Universe.
- One of India’s Top 100 Best Workplaces for Women according to Great Place To Work® in 2022.
- Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022.
- Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organization Development Roundtable.
- Emerged as one of India’s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019.
Ranked #1 among India’s Great Mid-Size Workplaces by the Great Place to Work® Institute in 2017.
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Official Notification & Application Cactus Customer Service WFH Jobs 2023
| Cactus Customer Service WFH Jobs 2023 Official Notification Link | CLICK HERE |
| Cactus Customer Service WFH Jobs 2023 Official Website Link | CLICK HERE |
| Cactus Customer Service WFH Jobs 2023 Official Apply Link | CLICK HERE |
| Cactus Customer Service WFH Jobs 2023 முழு விளக்கம் Video Link | CLICKHERE |
| Tech Mahindra எப்படி Apply செய்ய வேண்டும் Video Link | CLICKHERE |
| How to Apply DCDRC Recruitment 2023 Full Video Link | CLICK HERE |
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