Customer Service Work From Home Jobs InTouchCX stands as a prominent figure in the realm of customer experience management, digital engagement, and technology solutions on a global scale. Boasting a rich history of over two decades, an expansive team comprising more than 18,000 members, and a presence in various locations worldwide, our commitment lies in the relentless pursuit of excellence for our clients. We specialize in crafting exceptional customer experiences for some of the most innovative and renowned brands across the globe.
In anticipation of the year 2023, InTouchCX is gearing up to enlist individuals for the role of Customer Service Representatives. This opportunity is open to graduates who aspire to be an integral part of our dynamic team. As a frontrunner in the industry, InTouchCX offers an environment that thrives on innovation, technology, and a dedication to unparalleled customer satisfaction.
The recruitment process for Customer Service Representatives is meticulously designed to ensure that individuals with the right skills and mindset are brought on board. Prospective candidates are encouraged to familiarize themselves with the detailed eligibility criteria, providing them with comprehensive information about the requirements for the role. This transparency is essential in fostering a mutual understanding between InTouchCX and potential team members.
Our commitment to delivering remarkable customer experiences extends not only to our clients but also to those who join our team. InTouchCX values diversity, creativity, and the passion to make a difference in the realm of customer service. As we embark on this journey in 2023, we invite qualified graduates to explore the exciting opportunities that await them as part of the InTouchCX family. Interested individuals can find further details on the eligibility criteria, application process, and other pertinent information below, setting the stage for a transformative career in customer service.
Official Notification & Application Customer Service Work From Home Jobs
| Customer Service Work From Home Jobs Official Website Link | CLICK HERE |
| Customer Service Work From Home Jobs Official Notification Link | CLICK HERE |
| Customer Service Work From Home Jobs Official Apply Link | CLICK HERE |
| Customer Service Work From Home Jobs முழு விளக்கம் Video Link | CLICKHERE |
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Quick Information About Customer Service Work From Home Jobs
| Company Name | INTouch CX |
| Category of this Job: | Private Jobs |
| Job Type : | Regular Basis Job |
| Total Vacancies: | 3559+ Vacancies |
| Name Of The Vacancy: | Customer Service Representative (Chat/Email) |
| Place Of Postings: | Work From Home Job |
| Application starting Date: | 29.11.2023 |
| Application Ending Date: | 25.01.2024 |
| Apply Mode On: | Online Mode Apply Very Easy No Fees |
Disclaimer:
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Vacancy details for Customer Service Work From Home Jobs
Job Description:
Join our team as a Customer Service Representative (Chat / Email) where your exceptional customer service skills will make a significant impact.
We’re seeking individuals who are passionate about assisting customers and adept at understanding their needs through effective probing techniques.
Key Responsibilities:
- Provide outstanding customer service by addressing inquiries and resolving issues related to orders, inventory, and billing through web-chat and email communication tools.
- Ensure all customer interactions are documented accurately using the tracking tool.
- Handle inquiries in a manner that meets quality and performance standards.
- Identify and escalate priority emails to the appropriate channels.
- Professionally handle customer complaints, aiming for successful resolution within established guidelines.
- Collaborate with team members, lead persons, and other departments as needed.
- Actively listen to customers, demonstrating empathy and patience.
- Provide information to clients and document actions taken or required in the system.
- Adhere to policies and procedures in all customer contacts.
- Maintain a thorough knowledge of systems for accurate information retrieval.
- Learn and retain a comprehensive understanding of existing and new processes and procedures.
- Respond to incoming chats/emails within stipulated SLA, meeting key performance indicators such as Contact Handle Time, Quality, CSAT & DSAT.
- Attend scheduled team meetings and additional training sessions.
- Perform other assigned duties.
Qualifications:
- Fundamental understanding of eCommerce websites.
- Above-average verbal and written communication skills, including accurate grammar and good enunciation.
- Ability to listen attentively and tailor responses to meet specific client needs.
- Comfort working in a fast-paced, changing environment.
- Strong organizational skills with the ability to manage multiple tasks accurately and timely.
- Proficiency in using phone systems and personal computers.
- Adherence to organizational policies and procedures.
- Flexibility to work various shifts, including days, afternoons, evenings, weekends, and holidays.
- Basic mathematical skills.
- Successful completion of a background check if required.
- Effective interpersonal skills for collaboration across all organizational levels.
- Education: Any Graduate.
- Experience: 0 to 5 years in the call center industry, preferably in Chat/Email Operations.
Ready to take on this exciting opportunity? Submit your application, and our recruiters will connect with you via email/phone/text to learn more about your qualifications.
If you provide your cell number, you agree to receive automatic recruiting texts from us at that number.
Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.
Official Notification & Application Customer Service Work From Home Jobs
| Customer Service Work From Home Jobs Official Website Link | CLICK HERE |
| Customer Service Work From Home Jobs Official Notification Link | CLICK HERE |
| Customer Service Work From Home Jobs Official Apply Link | CLICK HERE |
| Customer Service Work From Home Jobs முழு விளக்கம் Video Link | CLICKHERE |
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