Revolut Support Specialist WFH Jobs 2023 A Support Specialist (Social Media) is a professional who provides assistance and resolves customer issues on social media platforms. They play a crucial role in managing a company’s online presence and maintaining positive customer relationships. Applicants must possess a university degree to be considered for this position. The selection process will involve shortlisting, assessment tests, and online or in-person interviews. Interested individuals must submit their application online before the specified deadline. A detailed description of the application process, eligibility criteria, and requirements is provided below.
Official Notification & Application Revolut Support Specialist WFH Jobs 2023
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Quick Information About Revolut Support Specialist WFH Jobs 2023
| Company Name: | REVOLUT |
| Category of this Job: | Private Work From Home job |
| Job Type : | Permanent/ full time Jobs |
| Total Vacancies: | 3100+ Vacancies |
| Name Of The Vacancy: | Support Specialist (Social Media) |
| Place Of Postings: | All over India |
| Application on Starting Date: | Already Started |
| Application on Ending Date : | 28-07-2023 |
| Apply Mode On: | Only On Online Mode |
| Educational Qualification : | Degree in Any Stream |
| Selection Process : | Interview in Google Meet |
| Age Limit For this Job: | there is no age limit for this job any one can join his job |
Disclaimer:
We share private job vacancies that appear daily on our site, accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily and select the positions they are applying for.
Vacancy details For this job:
Vacancy Name = Support Specialist (Social Media)
Education criteria for this job:
All candidates must have Any Degree in Any Stream for this recruitment.
Age Limit for this job:
Workers can complete tasks on the web site using the skills they already have and according to their own schedule.
To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.
Description About the Job
At Revolut, we believe that people deserve more from their money. We’re on a mission to provide more visibility, control, and freedom since 2015. With our range of awesome products spanning spending, saving, travel, transfers, investing, and exchanging, our super app has empowered over 28 million customers to get the most out of their finances. And we’re not stopping there.
As we continue our rapid growth, we recognize that our success hinges on two key factors: our exceptional people and our vibrant culture. With over 6,000 talented individuals working worldwide, whether in our inspiring offices or remotely, we’re determined to make a difference. We’re seeking brilliant individuals who are passionate about building remarkable products, redefining success, and transforming the complexities of the world into elegant solutions.
About the Role
Our Customer Support Team serves as the face of Revolut, delivering first-class front-line support to our millions of customers. We are also internal champions, collaborating closely with product teams to ensure that our users remain at the heart of everything we do.
We’re currently seeking articulate and highly creative individuals to join our team as Social Media Support Specialists. This role goes beyond just responding quickly to messages and comments; it’s about consistently delivering service that truly wows We’re looking for proactive problem solvers, not mere script readers. We want people who can safeguard Revolut’s image across our social media platforms.
As a global financial super app, we operate 24/7. This may involve working nights and weekends. While we provide compensation for night shifts, we understand that this arrangement may not suit everyone, so please consider this before applying.
Responsibilities
- Delivering an exceptional customer experience, making Revolut users feel secure while using our services
- Collaborating with international teams to address customer issues
- Managing and overseeing Revolut’s Facebook, Twitter, TrustPilot accounts, and more
- Monitoring and moderating the Revolut Community page
- Publicly representing the company in front of our extensive user base
- Interacting with users via direct messages and assisting them with retail and business product issues
- Multitasking across various social media platforms
Requirements
- Fluent English language skills
- Empathy and a genuine desire to help people
- Ability to explain complex issues in a clear and understandable manner
- Excellent communication skills
- Strong attention to detail and analytical abilities
- Self-motivation, flexibility, and a team player mindset
- Self-learning and problem-solving skills
- Prior experience in customer support
- Strong writing skills, as well as numeracy and IT proficiency
Nice to Have
- Previous experience with social media platforms in a professional capacity
- Success in building and managing your own profile on any social media platform
Compensation Range
At Revolut, building a global financial super app is just the beginning. Our Revoluters are our priority, which is why we launched our inaugural D&I (Diversity and Inclusion) Framework in 2021. This framework is designed to foster growth and create an environment where we can thrive. We’re not merely doing this because it’s the right thing to do; we understand that embracing diverse talent and cultivating an inclusive workplace is key to delivering exceptional, innovative products and services for our customers. That’s why we encourage individuals from diverse backgrounds and experiences to join our multicultural, hard-working team.
Responsibilities:
- Responding to customer inquiries, comments, and complaints on various social media platforms such as Facebook, Twitter, Instagram, LinkedIn, etc.
- Providing timely and accurate information to customers regarding products, services, and company policies.
- Resolving customer issues by addressing their concerns, troubleshooting problems, and finding appropriate solutions.
- Monitoring social media channels for brand mentions, customer feedback, and potential issues, and taking necessary actions to maintain a positive brand image.
- Collaborating with other departments, such as marketing and PR, to ensure consistent messaging and brand voice across social media platforms.
- Identifying trends and patterns in customer feedback and escalating critical issues to the relevant teams for further resolution.
- Creating and updating knowledge base articles, FAQs, and troubleshooting guides to assist customers with self-service options.
- Keeping up to date with social media trends, tools, and best practices to provide effective support and engagement.
Skills and Qualifications:
- Strong communication skills: Excellent written and verbal communication skills are essential for effectively engaging with customers on social media platforms.
- Customer service orientation: Support Specialists should have a customer-centric approach, with a focus on providing excellent service and resolving customer issues.
- Social media proficiency: In-depth knowledge of popular social media platforms, their features, and best practices for engagement is crucial.
- Problem-solving skills: Support Specialists must be able to analyze customer issues, identify underlying problems, and provide appropriate solutions.
- Empathy and patience: Dealing with customer complaints and frustrations requires empathy and the ability to handle difficult situations calmly.
- Multitasking abilities: Support Specialists often need to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
- Attention to detail: Paying close attention to customer messages and accurately documenting information is important for maintaining a high level of service.
- Adaptability: Social media platforms and customer behaviors evolve rapidly, so being adaptable and open to change is crucial.
Career Growth: A Support Specialist (Social Media) can progress to roles such as Social Media Manager, Customer Service Manager, or move into other areas of digital marketing or customer support. By gaining experience and developing expertise in social media management, customer engagement, and problem-solving, individuals can advance their careers in various directions within the digital landscape.
Overall, a Support Specialist (Social Media) plays a vital role in managing customer interactions on social media platforms, ensuring customer satisfaction, and maintaining a positive brand image online.
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Official Notification & Application Revolut Support Specialist WFH Jobs 2023
| Revolut Support Specialist WFH Jobs 2023 Official Notification Link | CLICK HERE |
| Revolut Support Specialist WFH Jobs 2023 Official Application Link | CLICK HERE |
| Revolut Support Specialist WFH Jobs 2023 Official Apply Form Link | CLICK HERE |
| Revolut Support Specialist WFH Jobs 2023 முழு விளக்கம் Video Link | CLICKHERE |
| Tech Mahindra எப்படி Apply செய்ய வேண்டும் Video Link | CLICKHERE |
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Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw
👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇
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