Sutherland Work From Home Jobs 2023

Sutherland Work From Home Jobs 2023 SUTHERLAND IS RECRUITING FOR MULTIPLE ASSOCIATE MANAGER – IT HELP DESK (REMOTE) POSITIONS

Sutherland is thrilled to announce its 2023 recruitment drive for Associate Manager positions in IT Help Desk, with the option to work from the comfort of your home (WAH – Work at Home).

This is a private job update, and we encourage all eligible and interested candidates to submit their applications by the deadline of November 25, 2023.

To find out more about the Sutherland recruitment, including details on job openings, salary packages, application fees, selection procedures, educational requirements, results, age criteria, and other essential information, please read on for comprehensive information.

Official Notification & Application Sutherland Work From Home Jobs 2023

👉🔴 👉 இந்த வாரம் நீங்கள் தவறவிட்ட Work From Home வேலைகள் 👇 Apply Link 👇

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

நீங்க ரொம்ப நாள்ள கேட்ட RESUME எப்படி MAKE செய்ய வேண்டும் Video Link

👉 (RESUME இப்படி இருந்த வேலை தேடி வரும் )👈

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

Quick Information About Sutherland Work From Home Jobs 2023

Disclaimer:

We share private & Government ( State – Central ) Like job vacancies that appear daily (peculiar Jobs 20 Post on our site ) Updated Daily accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily visit our Website www.saivikramacademy.com Daily and select the positions they are applying for.

Vacancy details for Sutherland Work From Home Jobs 2023

Sutherland is in search of a dynamic and self-motivated individual to join our team as an Associate Manager for IT Helpdesk.

We are a team of motivated and diligent professionals. If you’re eager to establish a rewarding career and believe you possess the skills and expertise to contribute to our success, we invite you to collaborate with us!

Job Summary

As a Service Desk Manager (SDM), you play a pivotal role in overseeing the daily operations of the service desk, ensuring that users and business teams receive the assistance they need.

Beyond managing a potentially substantial team of support agents, you’ll oversee operations to guarantee timely ticket resolution and act as the liaison between the service desk and critical business initiatives.

Your responsibilities encompass maintaining smooth operations, meeting service level agreements (SLAs), and ensuring client satisfaction with the support they receive.

Your hands-on approach involves direct accountability for service desk performance.

Key Responsibilities

• Lead and manage a team of agents to meet project-specific SLAs.
• Oversee queue management and daily operations for staff providing technical support.
• Identify areas for agent development and provide coaching.
• Drive quality improvements and conduct Customer Satisfaction (CSAT) analysis.
• Ensure sufficient resources are available to handle call volume on a daily basis.
• Facilitate training and create learning opportunities for team members.
• Conduct regular team meetings and huddles to communicate process and quality updates.
• Perform performance appraisals for team members.
• Review and ensure adherence to standard operating procedures.
• Uphold service desk internal processes and procedures.
• Identify areas for process improvements and collaborate with the Process & Quality team to define and implement them.
• Monitor pending tickets and ensure timely escalation.
• Address emails from GSD leads in the Technology & Service Delivery team.
• Publish agent performance dashboards and conduct one-on-one sessions with agents based on performance.
• Schedule and manage shifts for agents in line with business requirements.
• Create daily and monthly reports of agent statistics and share them with the team for performance discussions.
• Conduct ticket audits.

Qualifications

• Proficiently manage, develop, and train the service desk team.
• Ensure comprehensive documentation, regular audits, and continuous improvement of service desk processes.
• Conduct and share results from service and operation performance reviews.
• Advocate for the service desk with senior management and establish it as a core business asset.
• Coordinate and manage all relevant stakeholders, including the support desk team, customers, and other teams involved in service desk operations.
• Manage the costs associated with running the service desk.
• Possess excellent communication and time management skills, along with proven problem-solving abilities.
• Work effectively as a team player in a close-knit environment.
• Proficiency in MS Office suite (MS Outlook, MS Word, MS PowerPoint, and MS Excel).
• Knowledge of Active Directory, Exchange, and SQL is an added advantage.
• Willingness to work night shifts and have varying days off.
• Any degree with additional technical certifications.

Additional Information

The primary responsibility of the service desk manager is to meet customer service and support performance targets and expectations.

This metric is the primary indicator of the service desk manager’s success, with all other responsibilities aimed at achieving this goal.

Official Notification & Application Sutherland Work From Home Jobs 2023

நீங்க ரொம்ப நாள்ள கேட்ட RESUME எப்படி MAKE செய்ய வேண்டும் Video Link

👉 (RESUME இப்படி இருந்த வேலை தேடி வரும் )👈

Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

SVA