Sutherland Work From Home Jobs Sutherland Global Services is a worldwide leader in delivering business process and technology management services.
We offer a comprehensive range of solutions that encompass analytics-driven support for both back-office and customer-facing operations, effectively spanning the entire customer journey.
As a pioneer in process transformation, Sutherland takes a visionary approach to reshaping and modernizing processes for the digital era.
We seamlessly blend the agility and creativity of design thinking with the precision and scope of data analytics.
With over three decades of experience, we have consistently empowered clients across various sectors, including financial services and healthcare, to enhance their adaptability through the automation and transformation of customer interactions.
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Quick Information About Sutherland Work From Home Jobs
| Company Name | Sutherland |
| Category of this Job: | Private Jobs |
| Job Type : | Regular Basis Job |
| Total Vacancies: | Various Vacancies |
| Name Of The Vacancy: | Associate – Customer Service |
| Place Of Postings: | India / Remote Jobs |
| Application starting Date: | 29.10.2023 |
| Application Ending Date: | 30.11.2023 |
| Apply Mode On: | Online Mode Apply Very Easy No Fees |
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Vacancy details for Sutherland Work From Home Jobs
Established in 1986, Sutherland Global Services is a global leader in providing business process and technology management services.
We offer a comprehensive range of analytics-driven solutions, encompassing both back-office and customer-facing services that cater to the entire customer life cycle.
As a company dedicated to process transformation, Sutherland reimagines and redesigns processes for the digital era.
We fuse the agility and insight of design thinking with the precision and scale of data analytics.
With over three decades of experience, we have been instrumental in enabling clients across diverse industries, spanning from financial services to healthcare, to attain enhanced agility through automated and transformed customer experiences.
Our headquarters are located in Rochester, New York, and we boast a workforce of thousands of professionals spread across 19 countries worldwide.
Job Description
Responsibilities and Duties:
- Review open cases of Support Engineers and provide them with technical guidance.
- Conduct weekly case review meetings.
- Deliver technical presentations at least once a month.
- Provide monthly individual assessments of Support Engineers to Team Managers.
- Ensure the identification and communication of the top five to ten (5-10) issues to the relevant stakeholders.
- Effectively and efficiently manage all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through Engineers.
- Conduct LAB sessions to recreate and resolve customer issues.
- Reproduce issues by recreating scenarios in a laboratory environment.
- Possess extensive experience and in-depth knowledge of ONTAP 7-mode and C-Mode.
- Demonstrate a strong understanding of clustering and high availability.
- Design and implement NetApp storage systems, including installation, configuration, software upgrades, and storage provisioning.
- Handle upgrades and maintenance of switches.
- Diagnose and troubleshoot TCP/IP networking issues.
- Utilize ServiceNow ticketing tools.
- Participate in Zoom sessions with Technical Support Engineers (TSE) and customers to provide solutions.
- Add technical sweeps to cases.
- Acquire KCS Coach certification and conduct subsequent KCS case audits, sharing feedback.
Lead-Infrastructure
Location: Bengaluru, Karnataka, India Job Type: Full-time
Company Description:
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.
Job Description
Responsibilities and Duties:
- Manage critical and high-impact escalated problems for customers, taking ownership of issues until they are completely resolved.
- Handle issues in a manner that ensures smooth communication and resolution of technical aspects.
- Communicate with customers and executive management regarding escalated issues, serving as the highest level of escalation management within Product Support Services.
A successful candidate will have a strong aptitude for learning new technologies and creatively solving problems, with at least two years of relevant technical experience. Additionally, the candidate should possess strong customer service skills and excellent written and verbal communication skills.
Key Skills:
Storage Domain, NAS, SAN, Storage, System Administration, NetApp Performance Tuning, Storage Administration, Performance Monitoring, Disk Fault, Experience in Backup Technology, Experience in Windows Servers, VMware
Qualifications
Required Experience and Qualifications:
- Bachelor’s Degree in IT, Computer Science, or related fields.
- Strong communication and interpersonal skills.
- An annual rating of 3.5 or higher in the last appraisal cycle with Sutherland.
- No Performance Improvement Plan (PIP) or warning letters in the last 1 year.
- Willingness to work 24/7 shifts, including night shifts.
Additional Information All your information will be kept confidential in accordance with EEO guidelines.
Official Notification & Application Sutherland Work From Home Jobs
| Sutherland Work From Home Jobs Official Website Link | CLICK HERE |
| Sutherland Work From Home Jobs Official Notification Link | CLICK HERE |
| Sutherland Work From Home Jobs Official Apply Link | CLICK HERE |
| Sutherland Work From Home Jobs முழு விளக்கம் Video Link | CLICKHERE |
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