Teleperformance Work from Home Jobs

Teleperformance Work from Home Jobs Teleperformance Job Openings 2023 (Private Job Opportunity) for Multiple Positions: Quality Analysts, Trainers, and SEO Executives (Remote Work) Teleperformance is pleased to announce its recruitment drive for the year 2023. We are actively seeking qualified and motivated individuals to join our team in the roles of Quality Analysts, Trainers, and SEO Executives, all of which offer the flexibility of remote work.If you’re enthusiastic and meet the necessary requirements, we encourage you to submit your applications on or before the deadline of October 21, 2023. This is your chance to be a part of our dynamic team and contribute to our mission of excellence.

Official Notification & Application Teleperformance Work from Home Jobs

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Quick Information About Teleperformance Work from Home Jobs

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We share private job vacancies that appear daily on our site, accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily ww.saivikramacademy.com and select the positions they are applying for.

Vacancy details for this job:

Vacancy Name =

1. Quality Analyst

2. Trainer

3. SEO Executive Marketing.

Education criteria for this job

Qualifications

• Bachelor’s degree
• 12th Pass
• Diploma

Age Limit for this job

Workers can complete tasks on the web site using the skills they already have and according to their own schedule.

To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.

Description About the Job

About Quality Analyst

Brief description of position

(key role & responsibilities): Roles and responsibilities:
• Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
• Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
• Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
• Will be responsibility to meet Quality related service level monthly
• Randomly monitor calls to ensure Client/TP standards are maintained.
• Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
• Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
• To work together as a team and achieve the targets set by clients
• Need to be flexible and motivate the team at regular intervals.

INFORMATION SECURITY:
• Understand and Comply with Information Security Policies and Procedures and report all security incidents.
Key Skill Set:
• Good analytical skills
• Ability to do multi-task
• Ability to work well in and promote a team environment
• People Management skills
• Good communication skills are required.

Critical Competencies:
• Customer Service
• Good analytical skills
• Must be very good with data representation
• Must be very good with MS Excel
• Time Management
• Ability to multi-task

About Trainer Job

Roles and Responsibilities
• Conduct new hire training and soft skills / Negotiation skill training
• Should complete monthly cyclic activities including refresher training, update training and PKT
• Sensitize to training needs / understand learning requirements of different learning groups
• Liaison with the Quality and Operations to identify, screen and execute process improvement plans
• Ability to execute training tasks / assignment on short notice
• Interested to deliver and contribute towards process improvement
• Take accountability for new hires performance during the OJT period, including attrition.

FUNCTIONAL/ OPERATIONAL:
• Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors in case of failed call.
• Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
• Document the feedback signed off by the concerned parties.
• Monitor calls across teams (cross monitoring) every month.
• Nominate and groom floorwalkers amongst the team regularly.
• Conduct process refreshers and Policy refreshers.
• Nominate advisors to conduct buzz sessions.
• Handle all escalation calls for the team.
• Sharing good calls & bad calls , creating product level FAQ’s .
• Nominating hall of fame & hall of shame for OJT Batch .
• Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
• Check the login schedules.
• Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.

Preferred Skills:
• Strong communication skills in English

Critical Competencies:
• Customer Service
• Good analytical skills
• Must be very good with data representation
• Must be very good with MS Excel
• Time Management
• Ability to multi-task

About SEO Executive Jobs

Title – SEO Executive – Marketing

Experience – 3+ Years 

Location – Gurgaon 

No. of position – 1 

Salary (Annual) – Rs 3-4 Lacs 

Work model – Hybrid (Work from home and work from office) 

Responsibilities  

• Should have good knowledge of Google my business 
• Should have good knowledge of B2B lead generation through SEO organic efforts
• Should we well versed with how to rank keywords on global and India search engines (primarily Google), ranking for multiple Geos 
• Research SEO keywords to use throughout the company’s website and marketing materials 
• Monitor daily performance metrics to understand SEO strategy performance 
• Collaborate with others within the marketing department to manage SEO strategy 
• Write compelling and high-quality website content, including blog posts and page descriptions 
• Update content and website links for maximum optimization and search engine rankings 
• Should have good knowledge of Word-press backend 
• Sound knowledge of Excel for MIS reporting 

Qualifications  

• Three years and more of experience in successfully developing and executing SEO campaigns 
• Understanding of search engine algorithms and ranking methods 
• Experience with SEO industry programs, such as Google Analytics  
• Knowledge of keyword research and data mining tools 
• Able to complete competitive analysis of other companies within the industry 
• Comfortable analyzing high volumes of data on a daily basis 
• Familiarity with WordPress or other content management systems

Experience with other aspects of marketing, such as customer growth and promotion, is a plus 

In the fast-paced world of modern business, companies have been continuously adapting to meet the demands of an ever-changing market. One prominent trend that has gained momentum over the years is the transition to remote work. Teleperformance, a global leader in customer experience management, has embraced this transformation by offering Work From Home (WFH) jobs. This article explores the emergence and growth of Teleperformance’s remote work opportunities, the advantages it offers to both employees and the company, the challenges faced and overcome, and the overall impact on the customer service industry.

1. The Rise of Teleperformance Work From Home Jobs

Teleperformance, founded in 1978 in Paris, France, began as a small call center and has since grown into a multinational corporation with a vast network of contact centers worldwide. As technology advanced, the company recognized the potential of remote work and its implications on employee satisfaction and productivity. Teleperformance’s journey into offering WFH jobs started in response to the increasing demand for flexible work arrangements and the desire to tap into a wider talent pool.

• Advantages of Teleperformance Work From Home Jobs

2.1. Flexibility and Work-Life Balance One of the primary attractions of Teleperformance’s WFH jobs is the flexibility it provides to employees. By working remotely, individuals can better balance their personal and professional lives, eliminating the need for long commutes and allowing them to create a more comfortable and efficient work environment.

2.2. Expanded Talent Pool Opening up positions to remote work allows Teleperformance to access talent from all around the globe. This broader recruitment strategy ensures that the company can select the best candidates, irrespective of geographical boundaries.

2.3. Cost Savings For Teleperformance, the implementation of WFH jobs translates into reduced infrastructure and operational costs. With employees using their own equipment and utilities, the company can invest more resources in training and development, ultimately improving service quality.

2.4. Increased Productivity Studies have shown that remote employees often report higher levels of job satisfaction and productivity. For Teleperformance, this translates into a more motivated workforce, resulting in improved customer service experiences.

• Addressing Challenges of Remote Customer Service

3.1. Technology and Security Adopting remote work on such a large scale requires robust technology infrastructure to maintain seamless communication between employees and clients. Teleperformance had to invest in secure remote access tools and implement stringent data protection measures to safeguard customer information.

3.2. Training and Onboarding Remote onboarding and continuous training posed a challenge in ensuring that all WFH employees were well-equipped to handle customer queries efficiently. Teleperformance developed comprehensive virtual training programs and mentoring initiatives to support new and existing remote workers.

3.3. Communication and Collaboration Effective communication and collaboration are vital for the success of a remote workforce. Teleperformance leveraged various communication platforms and project management tools to keep teams connected and ensure the exchange of critical information.

• Impact on the Customer Service Industry

4.1. Customer Experience Excellence Teleperformance’s commitment to remote work has resulted in a positive impact on customer experiences. Satisfied and motivated remote agents are more likely to deliver exceptional service, fostering customer loyalty and retention.

4.2. Changing Industry Standards Teleperformance’s success with remote work has influenced other companies in the customer service industry to explore and adopt similar practices.

This shift in industry standards has led to a more diverse and flexible job market for customer service professionals.

Teleperformance’s Work From Home jobs have emerged as a prime example of how a global company can embrace remote work to improve employee satisfaction, attract top talent, and enhance customer service.

The advantages of flexibility, an expanded talent pool, cost savings, and increased productivity have led to its success in addressing the challenges posed by remote work.

As the customer service industry continues to evolve, Teleperformance’s pioneering approach to remote work is likely to serve as a blueprint for others, shaping the future of work worldwide.

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Official Notification & Application Teleperformance Work from Home Jobs

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