UBER Customer Care Jobs 2023 Uber is currently hiring for several social customer care posts in 2023. Candidates who are interested and eligible can apply before the deadline of June 10, 2023. The recruitment process includes various details such as job vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and other essential information that candidates need to know. All the necessary information related to this job post is provided in detail below.
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Official Notification & Application UBER Customer Care Jobs 2023
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Quick Information About UBER Customer Care Jobs 2023
| Company Name: | UBER |
| Category of this Job: | Private Work From Home job |
| Job Type : | Permanent/ full time Jobs |
| Total Vacancies: | 1000+ Vacancies |
| Name Of The Vacancy: | Social Customer Care |
| Place Of Postings: | All over India |
| Application on Starting Date: | Already Started |
| Application on Ending Date : | 10-06-2023 |
| Apply Mode On: | Only On Online Mode |
| Educational Qualification : | Degree in Any Streem |
| Selection Process : | Interview in Google Meet |
| Age Limit For this Job: | there is no age limit for this job any one can join his job |
Disclaimer:
We share private job vacancies that appear daily on our site, accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website daily and select the positions they are applying for.
Vacancy details For this job:
Vacancy Name = Social Customer Care
Education criteria for this job:
All candidates must have Any Degree in Any Streem for this recruitment.
Age Limit for this job:
Workers can complete tasks on the web site using the skills they already have and according to their own schedule.
To complete tasks and collect payment from Requesters, workers need a computing device connected to the Internet and must be at least above there is no age limit for this Job.
Description About the Job
The Global SORT team plays a critical role in ensuring that Uber provides high-quality social media customer care at scale. To achieve this goal, the team manages Sprinklr, a third-party tool that facilitates and ingests all social care messaging.
As a Sprinklr Technical Manager, you will work alongside the Global Head of SORT to optimize Uber’s Sprinklr environment and enhance the SORT team’s performance within it.
Your responsibilities will include configuring designs, identifying gaps, implementing new features, adjusting rules, and managing reporting needs.
You will also lead the relationship with Sprinklr to drive platform efficiencies and work with regional teams to address their Sprinklr needs. Additionally, you will oversee the work delivered from Uber’s internal tools support team and upskill them to take on more responsibilities.
To succeed in this role, you should have strong experience in Sprinklr, including design, configuration, troubleshooting, rule building, optimizations, and workflow updates. You should also possess strong analytical and data skills, stakeholder management skills, and social media technology experience.
Excellent communication skills and the ability to work both independently and as part of a team are also essential.
At Uber, we welcome people from all backgrounds who share our passion for building a future where everyone and everything can move independently.
Unless formally approved to work fully remotely, we expect employees to spend at least half of their work time in their assigned office.
Please speak with your recruiter to better understand in-office expectations for this role, as offices continue to be central to collaboration and Uber’s cultural identity.
Social customer care has become a crucial aspect of modern-day businesses. With the rise of social media, more and more companies are realizing the importance of providing customer service through social media channels.
This has led to the emergence of social customer care jobs, which involve managing customer queries, complaints, and feedback through social media platforms.
In this article, we will explore what social customer care jobs entail, their importance, and the skills required to succeed in this field.
Social customer care jobs involve providing customer service through social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.
These jobs require a combination of customer service skills, social media savvy, and technical expertise. Social customer care professionals are responsible for managing customer interactions on social media, responding to customer inquiries, complaints, and feedback in a timely and effective manner.
The importance of social customer care jobs cannot be overstated. Social media has become an integral part of our daily lives, and customers expect businesses to be present and responsive on social media.
In fact, a study by Sprout Social found that 90% of customers have used social media to communicate with a brand, and 89% of social media messages to brands go unanswered. This highlights the need for businesses to invest in social customer care and hire professionals to manage customer interactions on social media.
Social customer care jobs also play a critical role in shaping a brand’s reputation. Social media platforms provide a public forum for customers to voice their opinions and experiences with a brand. Negative feedback or complaints left unaddressed can quickly spread and damage a brand’s reputation.
Conversely, positive interactions can help build customer loyalty and trust in a brand. Social customer care professionals are responsible for ensuring that customer interactions on social media are positive, informative, and helpful.
To succeed in social customer care jobs, one needs a combination of customer service skills, social media knowledge, and technical expertise. Here are some of the key skills required to succeed in this field:
- Strong communication skills: Social customer care professionals need to be able to communicate effectively with customers, both in written and verbal form. They should be able to understand customer needs and provide helpful responses.
- Social media savvy: Social customer care professionals need to be familiar with different social media platforms, their features, and best practices. They should know how to use social media to engage with customers, build relationships, and promote the brand.
- Technical expertise: Social customer care professionals should be proficient in using customer relationship management (CRM) software, social media management tools, and other relevant software applications. They should also have a good understanding of data analytics and be able to use data to improve customer service.
- Empathy and patience: Social customer care professionals need to be empathetic and patient when dealing with customers. They should be able to understand customer frustrations and work towards finding solutions that meet their needs.
- Problem-solving skills: Social customer care professionals should be able to identify and solve customer problems quickly and efficiently. They should be able to think creatively and come up with innovative solutions to customer issues.
In conclusion, social customer care jobs have become an essential aspect of modern-day businesses. They play a crucial role in shaping a brand’s reputation, building customer loyalty, and improving customer satisfaction.
To succeed in this field, social customer care professionals need a combination of customer service skills, social media knowledge, and technical expertise. With the right skills and training, social customer care jobs can be a fulfilling and rewarding career choice.
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Official Notification & Application UBER Customer Care Jobs 2023
| UBER Customer Care Jobs 2023 Official Notification Link | CLICK HERE |
| UBER Customer Care Jobs 2023 Official Application Link | CLICK HERE |
| UBER Customer Care Jobs 2023 Official Apply Form Link | CLICK HERE |
| UBER Customer Care Jobs 2023 முழு விளக்கம் Video Link | CLICKHERE |
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