Customer Support Executive WFH Jobs At Springworks, we’re dedicated to transforming the landscape of People Operations.
Through our cutting-edge tools and products, we’ve successfully enabled more than 500,000 employees spanning 15,000 organizations across 60+ countries in a relatively short span of time.
Embrace the future of work with us at Springworks, and become an integral part of the remote work revolution. Prepare to embark on a journey where work, leisure, and success blend seamlessly in an extraordinary environment.
Join our remote team to relish the freedom and adaptability that comes with asynchronous communication. Take the first step and apply now!
Official Notification & Application Customer Support Executive WFH Jobs
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Quick Information About Customer Support Executive WFH Jobs
| Department Name | Spring Works |
| Category of this Job: | Private Jobs |
| Job Type : | Regular Work from Home Basis Job |
| Total Vacancies: | 2148+ Vacancies |
| Name Of The Vacancy: | Customer Support Executive |
| Place Of Postings: | India / Remote Jobs |
| Application starting Date: | 11.10.2023 |
| Application Ending Date: | 30-11-2023 |
| Apply Mode On: | Online Mode Apply Very Easy No Fees |
Disclaimer:
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Vacancy details for Customer Support Executive WFH Jobs
Springworks is dedicated to revolutionizing the world of People Operations, having already empowered over 500,000 employees in more than 15,000 organizations spanning 60+ countries through our innovative tools and products in just a few short years.
What sets us apart are our exciting products:
- SpringVerify: Our B2B background verification platform.
- EngageWith: Spark vibrant cultures with our recognition platform, adding magic to work.
- Trivia: Enjoy fun remote team-building with real-time games that strengthen bonds.
- SpringRole: Future-proof your profile with a blockchain-backed skill showcase.
- SpringRecruit: Find talent effortlessly with our free applicant tracking system.
- Albus: AI-powered workplace search and knowledge bot for companies.
Join us at Springworks and be a part of the remote work revolution, where you can work, play, and thrive in an environment that’s far from ordinary.
Role Overview
As a Customer Support Executive (CSE), your primary role is to assist our customers with inquiries related to our products and services. You will be responsible for resolving customer queries, recommending solutions, and guiding our product users through features and functionalities.
Responsibilities
- Identify customer needs and assist them in using specific product features.
- Respond promptly and professionally to incoming customer inquiries through phone calls, email, or chat.
- Share feature requests and effective workarounds with team members.
- Maintain and update our internal databases with information about technical issues and useful discussions with customers.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Learning Actions
30-day Plan
- Begin by absorbing as much information as possible about the company’s strategies, missions, and visions.
- Review product information and get an understanding of the support processes, as well as familiarity with the tools and products we use.
60-day Plan
- Establish a success baseline and map the customer journey/experience lifecycle.
- Be capable of handling customer queries independently across all products in a concise and timely manner.
90-day Plan
- Evaluate ways to scale up and identify new strategies to enhance the customer experience.
- Communicate with the product team to share customer feedback on the product.
Requirements
- 1-2 years of experience in customer support roles or similar positions.
- Ability to support customers across different time zones (IST, US, etc.).
- Excellent organizational, communication, and problem-solving skills.
- Experience with CRM and ticketing systems is preferred.
- Familiarity with B2B, SaaS, and product-based companies is a plus.
Please note: This role requires flexibility to work across time zones. Apply only if you are comfortable with covering different time zones.
About Company / Benefits
- Work from anywhere effortlessly with our remote setup perk, including Rs. 50,000 for furniture and headphones, plus an annual addition of Rs. 5,000.
- We care about your well-being, with a health scheme that covers not only your physical health but also your mental and social well-being.
- Enjoy endless possibilities with our learning and growth opportunities to fuel your curiosity and help you reach new heights.
- Take a break and relax with 30 annual paid leave days.
- Join in on company outings and celebrations that bring the team together for unforgettable moments and good vibes.
- We’ll reimburse your workation trips, turning your travel dreams into reality.
- We’ve got your lifestyle covered with our lifestyle allowance, which can be used for food, OTT, health/fitness, and more. Plus, we’ll reimburse your internet expenses so you can stay connected wherever you go.
Join our remote team and experience the freedom and flexibility of asynchronous communication. Apply now!
Official Notification & Application Customer Support Executive WFH Jobs
| Customer Support Executive WFH Jobs Official Website Link | CLICK HERE |
| Customer Support Executive WFH Jobs Official Notification Link | CLICK HERE |
| Customer Support Executive WFH Jobs Official Apply Link | CLICK HERE |
| Customer Support Executive WFH Jobs முழு விளக்கம் Video Link | CLICKHERE |
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Notification & Application & Study Materials எடுக்கத் தெரியவில்லை என்றால் இந்த வீடியோ பாருங்க 👉👉👇👇 : https://youtu.be/aIJ8nvm8KLw
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