Deloitte Voice and Non Voice Work From Home Jobs 2025

Deloitte Voice and Non Voice Work From Home Jobs 2025 Deloitte, a global leader in professional services, offers excellent opportunities for work-from-home roles in voice and non-voice processes. These positions cater to individuals seeking flexibility and growth in a dynamic environment.

Voice roles typically involve customer service, technical support, or client interactions via phone or video calls. These roles demand strong communication skills, a professional demeanor, and the ability to resolve queries effectively. Employees in these roles often assist clients in navigating complex issues, ensuring a seamless service experience.

Non-voice roles, on the other hand, focus on backend operations like data entry, content moderation, email support, and analytics. These positions are ideal for individuals with keen attention to detail, organizational skills, and proficiency in tools like Microsoft Office and CRM platforms. Non-voice jobs often require less direct interaction with clients, making them suitable for individuals who prefer a quieter work environment.

Deloitte’s work-from-home jobs come with competitive benefits, professional development programs, and exposure to diverse industries. Whether in voice or non-voice roles, employees contribute to high-impact projects while enjoying the convenience of remote work.These opportunities empower professionals to balance career aspirations with personal commitments, making Deloitte a preferred employer for many.

Short Details About Deloitte Voice and Non Voice Work From Home Jobs 2025

Full Details About this Job:

Department Name = Deloitte

Vacancy Name = GTL Intela Support – App Support – Analyst 

Vacancy Type = Permanent Work From Home Jobs

Job Location = All Over India , Tamil Nadu

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 36 Years

Job Openings = Check Apply Link For Detailed Information.

This position is responsible for delivering exceptional service support for various software applications while maintaining a high level of customer satisfaction, accuracy, and timeliness. The role involves keeping users informed about their incidents’ status at agreed intervals and logging all incident and service request details. Acting as the first point of contact for users, this position is pivotal in ensuring seamless support experiences.

Key Responsibilities

• Customer Handling and Communication: Exhibit excellent call etiquette and customer handling skills. Communicate effectively with users via calls, chats, and emails.
• Ticket Management: Manage incidents and service requests from start to resolution, ensuring timely and accurate updates.
• ITIL Framework: Demonstrate a strong understanding of ITIL concepts, including incident, problem, and change management.
• Multichannel Support: Handle both voice and non-voice support channels, such as calls, chats, and emails, while adhering to service-level agreements (SLAs) regarding response times and resolution metrics.
• Performance Metrics: Meet or exceed established metrics, including customer satisfaction (C-SAT), average handle time (AHT), first-call resolution (FCR), schedule adherence, quality scores, and escalation thresholds. Ensure zero red light calls throughout the year.
• Value Addition: Provide VIP support, prioritize issues effectively, and calculate the business impact to enhance client value.
• Service Request Processing: Process incoming service requests, incidents, and change requests, formulating appropriate responses.
• Mailbox Management: Manage multiple support mailboxes and respond promptly to emails.
• Issue Troubleshooting: Diagnose and troubleshoot issues reported on various applications, including Microsoft Office and custom-built software developed on the Microsoft stack (ASP.NET, C#, Active Directory, and DPASS).
• Defect Reporting: Report and document new defects observed in applications.
• User Communication: Interact with end users, including external clients, and communicate with senior-level personnel such as Partners, Directors, and Senior Managers.
• Account Provisioning: Handle user account provisioning for external (non-Deloitte) client users.
• Strategic Support: Assist leadership in organizing, planning, and implementing the Tax Transformation Support Strategy.
• Technical Expertise: Exhibit a passion for learning technical knowledge and adapt quickly to new technologies.
• Customer Service Excellence: Provide exceptional customer service by obtaining, analyzing, and verifying information accurately and in a timely manner. Implement corrective actions to maintain high service standards.
• Work Environment Adaptability: Demonstrate the ability to work effectively in a dynamic, fast-paced environment, prioritizing tasks and adjusting to changing business needs.
• Attention to Detail: Showcase exceptional attention to detail, ensuring the relevancy, authenticity, and accuracy of information.
• Performance Consistency: Deliver high-level performance consistently, even in demanding global business environments with frequently changing priorities.
• Deadline Management: Work under strict deadlines, prioritize tasks, and multitask effectively while adhering to internal quality assurance processes.

Qualifications

• A bachelor’s degree in computer science, computer engineering, technical troubleshooting, or a related field.
• 0–2 years of experience in customer service or technical support.
• Proficiency in spoken and written English with excellent communication skills.
• Competency in Microsoft Office applications.
• Experience with ServiceNow and Azure is preferred.
• Familiarity with the ITIL framework and application support processes.
• Ability to deliver exceptional customer service across phone, chat, and email channels.

Ideal Candidate Attributes

• Comfortable working in a 24×7 environment with rotating shifts.
• Passionate about learning new technical knowledge and adapting quickly.
• Demonstrates initiative and a proactive approach to problem-solving.
• Excels in a fast-paced environment, managing priorities and adjusting to dynamic business demands.
• Delivers high attention to detail and accuracy in all tasks.
• Maintains a positive attitude and consistently achieves high performance.
• Capable of multitasking, meeting deadlines, and adhering to strict internal quality standards.

Working Hours

The role requires flexibility to work in rotating shifts:

• 5:30 AM – 2:30 PM IST
• 2:00 PM – 11:00 PM IST
• 9:00 PM – 6:00 AM IST

Technical Requirements

• Any graduate with 0–1 year of experience.
• Proficiency in customer service across phone, chat, and email platforms.
• Excellent spoken and written English proficiency.
• Proficiency in Microsoft Office.
• Preferred experience with ServiceNow and exposure to Azure.
• Familiarity with ITIL framework and application support processes.
• Strong communication and customer service skills.

Additional Responsibilities

• Assist in organizing and implementing strategies to improve support services.
• Ensure the accuracy of information gathered and provide structured and synthesized data to end users.
• Continuously learn and adapt to new tools, technologies, and processes to improve performance and service delivery.
• Strive for excellence in service delivery, maintaining high standards of customer satisfaction and adherence to company protocols.

This position offers a dynamic environment where technical expertise and customer service skills come together to deliver exceptional support experiences. The ideal candidate is an enthusiastic self-starter with a strong commitment to learning and growth in a fast-paced, results-driven global business landscape.

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