IDFC Teller Work From Home Jobs

IDFC Teller Work From Home Jobs In the dynamic world of banking, the role of a Teller stands out as a vital and customer-facing position.

A Teller is often the first point of contact for individuals entering a bank, playing a crucial role in providing a range of financial services.

This article delves into the responsibilities, skills, and importance of the Teller position in the banking industry.

The role entails providing best in-class customer service to become their banking partner of choice  through efficient and cost effective customer engagement.

The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.

Official Notification & Application IDFC Teller Work From Home Jobs

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Quick Information About IDFC Teller Work From Home Jobs

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Vacancy details for IDFC Teller Work From Home Jobs

Job Purpose:

The primary objective of this role is to deliver exceptional customer service, establishing the bank as the preferred financial partner.

This involves efficient and cost-effective customer engagement, with a focus on client relations, customer service, operations, liability buildup, cross-sales at the designated branch, and ensuring regulatory compliance.

Roles & Responsibilities:

1. Engage with customers daily to build up Current Account/Savings Account/Term Deposit portfolios and cross-sell assets and wealth products.
2. Meet assigned business targets according to the performance scorecard.
3. Provide need-based product solutions aligned with client requirements and business specifics.
4. Assess customer propensity for higher product penetration per relationship.
5. Generate references for additional business from existing customers.
6. Resolve customer queries and complaints promptly, adhering to a customer-focused approach.
7. Ensure compliance with banking regulations and policies, including Anti Money Laundering, Know Your Customer (KYC), and Data & Information security.
8. Assist in the closure of audit report observations.
9. Manage client relationships and provide customer services related to retail banking operations.
10. Act as the custodian of the branch vault, overseeing vault limits.
11. Supervise all cash and non-cash transactions, such as DD/MC, fund transfers, etc.
12. Regularly update key registers and review branch reports, including end-of-day (EOD) cash position reports and issued instruments.
13. Monitor dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable, reconciliation, and maintain suspense accounts register as required.

Secondary Responsibilities:

• Perform audits to ensure compliance with internal and external regulations and guidelines.
• Provide best-in-class customer service to establish the bank as the preferred banking partner.

Key Success Metrics:

• CA/SA/TD buildup
• Share of customer wallet
• Product cross-sell targets
• Performance scorecard

Educational Qualifications:

• Graduate – Any
• Post Graduate – Any

Experience:

0-4 years of relevant experience in Banking or allied businesses.

Responsibilities:

1. Cash Handling: One of the primary responsibilities of a Teller is handling various financial transactions, including deposits, withdrawals, and currency exchanges. Accuracy and attention to detail are paramount to ensure the integrity of the customer’s account and the bank’s financial records.
2. Customer Service: Tellers are frontline representatives of the bank, interacting with customers on a daily basis. They assist customers in understanding banking services, resolving account issues, and providing general information. Exceptional communication and interpersonal skills are key to building positive customer relationships.
3. Processing Transactions: Beyond cash transactions, Tellers are also responsible for processing checks, money orders, and other financial instruments. They ensure that all transactions comply with banking regulations and internal policies.
4. Record Keeping: Maintaining accurate records of transactions is a critical aspect of the Teller’s role. This involves updating account information, reconciling cash drawers, and generating reports to track daily activities.
5. Product Knowledge: Tellers need a comprehensive understanding of the bank’s products and services to effectively guide customers. This knowledge enables them to suggest appropriate financial solutions, such as savings accounts, certificates of deposit, or other banking products.

Skills and Qualities:

1. Attention to Detail: Given the nature of financial transactions, Tellers must be meticulous in handling cash and maintaining accurate records to prevent errors and discrepancies.
2. Customer Focus: Excellent customer service skills are essential. Tellers need to be approachable, patient, and able to address customer inquiries and concerns promptly.
3. Mathematical Aptitude: Proficiency in basic mathematics is crucial for accurately counting and handling currency and performing financial calculations.
4. Communication Skills: Effective communication is key when dealing with a diverse range of customers. Clear communication helps in explaining banking processes, policies, and addressing customer queries.
5. Integrity and Trustworthiness: Tellers have access to sensitive financial information. Maintaining the highest standards of integrity and confidentiality is non-negotiable.

In the intricate web of banking operations, the role of a Teller emerges as a linchpin, connecting the financial institution with its clients.

Beyond the routine handling of transactions, Tellers contribute significantly to customer satisfaction and the overall functioning of the bank.

The blend of technical proficiency, interpersonal skills, and financial knowledge makes the Teller an integral part of the banking experience, embodying the commitment to service and efficiency within the financial sector.

Official Notification & Application IDFC Teller Work From Home Jobs

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