12th Pass Sutherland Work From Home Jobs

12th Pass Sutherland Work From Home Jobs Sutherland: Your Partner in Experience-Led Transformation In today’s hyper-connected world, customer and employee experiences are the new battleground for business success. Sutherland is at the forefront of helping organizations harness this power through experience-led digital transformation.

We believe that exceptional experiences drive non-linear growth. By deeply understanding the needs and desires of your customers and employees, we can design and deliver solutions that not only meet expectations but exceed them. Our approach is rooted in the belief that humans are at the heart of every successful business.

To achieve this, we blend the art of human-centered design with the science of data-driven insights. Our experts leverage real-time analytics, artificial intelligence, cognitive technology, and automation to create seamless, personalized experiences at scale.

Whether it’s enhancing customer interactions, optimizing employee workflows, or launching innovative new products and services, Sutherland is your trusted partner in unlocking the full potential of your business. We combine strategic thinking with operational excellence to deliver tangible results that drive growth and build lasting customer loyalty.

By choosing Sutherland, you’re investing in a future where technology empowers human potential. Together, we can create extraordinary experiences that transform your business and shape the world around us.

Key differentiators of Sutherland:

• Human-centric focus: We prioritize understanding and meeting the needs of your customers and employees.
• Data-driven insights: We leverage advanced analytics to inform our strategies and optimize performance.
• Technology expertise: We harness the power of AI, automation, and cognitive technology to deliver exceptional experiences.
• Proven track record: We have a history of successful partnerships with leading organizations across industries.

Ready to embark on your experience-led transformation journey? Let Sutherland be your guide.

Quick Information About 12th Pass Sutherland Work From Home Jobs

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Vacancy details for this Job 12th Pass Sutherland Work From Home Jobs

Job Description

1. Handle a high volume of inbound customer calls regarding various issues such as product inquiries, billing, and refunds.
2. Accurately update and input customer details and contact notes into the system(s).
3. Resolve customer problems promptly and fulfill customer commitments.
4. Liaise with other departments when a customer call cannot be resolved at the first point of contact, such as billing or refund conflicts.
5. Achieve and maintain required metrics and goals.

Key Responsibilities:

1. Handle Inbound Customer Calls: Manage a high volume of incoming calls addressing various issues, such as product inquiries and billing/refunds.
2. Accurate Data Entry: Update and input customer details and contact notes accurately into the system(s).
3. Problem Resolution: Resolve customer problems promptly and fulfill customer commitments.
4. Interdepartmental Liaison: Coordinate with other departments when a customer call cannot be resolved at the first point of contact, such as billing or refund conflicts.
5. Performance Metrics: Achieve and maintain required performance metrics and goals.

Qualifications:

• Education: Minimum HSC or Graduation.

Additional Information:

1. English Proficiency: High level of spoken English with a deep understanding of American culture.
2. Customer Service Experience: Proven experience in delivering excellent customer service over the phone.
3. Phone Presence: Exceptional phone presence, ensuring that the caller can sense your enthusiasm and positivity.
4. Communication Skills: Fluent in comprehension and composition, able to communicate and retain shared thoughts effectively.
5. Pace Management: Ability to manage and maintain the required pace of communication.
6. Active Engagement: Capability to maintain active engagement during communications.

Sutherland Global Services, a global leader in business process outsourcing (BPO) and digital transformation, offers a diverse range of job opportunities across various sectors. With a presence in over 19 countries, Sutherland provides services in customer support, IT services, analytics, finance, and more. The company’s commitment to innovation and employee development makes it an attractive workplace for individuals seeking dynamic and rewarding careers.

Company Overview

Founded in 1986, Sutherland has grown into a major player in the BPO industry. It leverages advanced technologies, including artificial intelligence (AI) and automation, to deliver exceptional services to clients worldwide. The company’s focus on digital transformation and customer experience sets it apart from competitors, ensuring it remains at the forefront of industry trends.

Job Opportunities

Sutherland offers a wide array of job roles to cater to its diverse clientele. Key job categories include:

1. Customer Service Representatives: These roles involve handling customer inquiries, resolving issues, and providing support via phone, email, or chat. Employees in this category need excellent communication skills, patience, and a customer-centric approach.
2. Technical Support: Positions in this category require employees to assist customers with technical issues, troubleshooting problems, and providing solutions. A background in IT or technical support is often preferred, along with strong problem-solving skills.
3. Sales and Marketing: Roles in sales and marketing focus on promoting products and services, generating leads, and closing deals. Employees need strong persuasion skills, an understanding of market trends, and the ability to build relationships with clients.
4. Human Resources: HR professionals at Sutherland manage recruitment, employee relations, training, and development. They play a crucial role in maintaining a positive workplace culture and ensuring the well-being of employees.
5. Finance and Accounting: These roles involve managing financial transactions, preparing reports, and ensuring compliance with financial regulations. A background in finance or accounting is essential, along with attention to detail and analytical skills.

Employee Development and Benefits

Sutherland places a strong emphasis on employee development and offers numerous training programs to enhance skills and career growth. New hires undergo comprehensive onboarding and training to familiarize themselves with company processes and client requirements. Continuous learning opportunities, including online courses and certifications, are available to help employees stay updated with industry advancements.

The company also provides a range of benefits to its employees, including competitive salaries, health insurance, retirement plans, and performance-based incentives. Flexible working hours and remote work options are also available, promoting work-life balance and catering to diverse employee needs.

Company Culture

Sutherland fosters a culture of innovation, collaboration, and inclusivity. The company values diversity and promotes an environment where all employees feel valued and respected. Regular team-building activities, recognition programs, and open communication channels contribute to a positive and engaging workplace atmosphere.Sutherland Global Services offers a plethora of job opportunities across various domains, making it an ideal choice for individuals seeking to build a career in the BPO industry. With a strong focus on employee development, innovation, and a supportive work environment, Sutherland continues to attract and retain top talent worldwide. Whether you’re a seasoned professional or a recent graduate, Sutherland provides a platform for growth, learning, and success in a dynamic and fast-paced industry.

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