Client Support Specialist Work From Home

Client Support Specialist Work From Home Veritone (NASDAQ: VERI) is a pioneer in crafting AI solutions that prioritize human interaction and innovation. Our expertise spans across various industries, including talent acquisition, media, entertainment, and the public sector. By harnessing the power of AI, Veritone empowers individuals within some of the world’s most renowned brands to streamline operations, make decisions swiftly, and boost profitability.

Central to our mission is aiWARE™, our premier enterprise AI platform. This platform serves as the nexus for a continually expanding network of machine learning models. It seamlessly converts diverse data sources into actionable insights, enabling organizations to extract maximum value from their data assets. Through aiWARE™, we bridge the gap between human expertise and AI technology, amplifying human potential and fostering groundbreaking solutions to complex challenges. Our commitment to innovation extends beyond mere technological advancement – it’s about enhancing lives, driving progress, and unlocking new possibilities.

Discover more about our transformative solutions and how they’re reshaping industries by visiting Veritone.com. Explore the myriad ways Veritone is empowering organizations to achieve more than they ever thought possible. Are you ready to join us on this journey of innovation and impact? Veritone AI India Pvt. Ltd. invites you to become part of our dynamic team. As a leading AI-driven company, we’re revolutionizing business operations and setting new standards for excellence. Join us in delivering cutting-edge solutions and ensuring unparalleled client satisfaction. Together, we’ll redefine what’s possible in the realm of AI-driven innovation.

Quick Information About Client Support Specialist Work From Home

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Vacancy details for this Job Client Support Specialist Work From Home

Veritone: Associate Client Support Specialist

Empowering Businesses with AI: Join Our Thriving Support Team

Are you passionate about exceptional customer service and cutting-edge technology? Do you thrive in a collaborative environment and enjoy tackling challenges with a positive attitude? If so, then Veritone’s Associate Client Support Specialist role might be the perfect fit for you!

About the Role

Veritone is seeking a highly motivated and detail-oriented individual to join our dynamic Support Team. As a crucial member, you’ll play a pivotal role in delivering exceptional service and fostering positive client relationships. This role offers an exciting opportunity to be at the forefront of AI innovation while providing critical support to our valued clients.

Your Responsibilities

• Client Account Management: You’ll be responsible for assisting clients with various account management tasks, including regular updates and maintenance. This ensures clients have a smooth experience utilizing Veritone’s AI solutions.
• Job Posting Expertise: You’ll provide timely and accurate support to clients in posting jobs to various job boards. Meeting tight deadlines and ensuring accuracy are key aspects of this role.
• Excellence in Execution: Maintaining a high level of attention to detail is crucial. You’ll ensure compliance with service level agreements (SLAs) and deliver high-quality work consistently.
• Collaboration is Key: Working seamlessly with cross-functional teams is essential. You’ll collaborate with colleagues to resolve client inquiries and issues promptly, ensuring a positive customer experience.
• Staying Ahead of the Curve: The AI landscape is constantly evolving. You’ll maintain awareness of the latest advancements in AI technology and industry trends to better serve our clients’ ever-changing needs.

What You Bring to the Table

• Analytical Prowess: Strong analytical skills and a knack for logical deduction are essential. You’ll be able to analyze situations and identify the best course of action.
• Detail-Oriented and Adaptable: You possess a keen eye for detail and can maintain accuracy in a fast-paced environment. Adaptability is key, as you’ll be able to efficiently manage multiple tasks and changing priorities.
• Digital Proficiency: You’re a natural at navigating the digital world. Proficiency in internet research and navigating online platforms is a must-have.
• Technology Savvy: You possess excellent knowledge of word processing tools and spreadsheets like Microsoft Office Word and Excel.
• Communication Champion: Exceptional written and verbal communication skills are key. Your customer-centric approach will ensure clients feel valued and supported.
• Team Player with a Drive to Succeed: You thrive in a collaborative environment and enjoy working towards shared goals. Your drive to win as a team will be a valuable asset.

Experience Preferred, Not Mandatory

While prior experience in client support or a similar role is a plus, it’s not a strict requirement. The most important factors are your passion for excellent service, detail-oriented nature, and ability to thrive in a dynamic environment.

Why Veritone?

Joining Veritone offers more than just a job; it’s an opportunity to be part of something groundbreaking. Here’s what you can expect:

• Impactful Work: You’ll have the incredible opportunity to contribute to Veritone’s mission of impacting AI for good. By supporting our clients, you’ll empower them to utilize AI solutions that transform their businesses.
• Competitive Advantages: We offer a competitive compensation package and comprehensive benefits program to ensure you’re well taken care of.
• Work-Life Harmony: Enjoy the flexibility of a remote-first workplace with a hybrid option. This allows you to create a work environment that best suits your needs.
• Inclusive Culture: Veritone fosters a welcoming and inclusive environment through VERI Communities (Affinity Groups). You’ll feel valued and supported as you build your career journey with us.
• Continuous Growth: We believe in empowering our employees to learn and grow. You’ll have the opportunity to develop your skills and chart your career path at Veritone.
• Supportive Environment: Veritone prioritizes mental health awareness and support. We offer resources and create a culture that encourages well-being.

Veritone: Where Innovation Meets Collaboration

Veritone is a leading force in AI technology, and we’re passionate about staying ahead of the curve. We foster a culture of continuous learning and collaboration, where everyone contributes value and thrives on innovation. If you enjoy a fast-paced environment and are comfortable in a dynamic, forward-thinking company, Veritone could be your perfect match.

Are You Ready to Join Us?

If you’ve made it this far and share our passion for excellence and innovation, we encourage you to apply! We look forward to reviewing your qualifications and welcoming you to the Veritone team

The Vital Role of Client Support Specialists: Your Gateway to a Fulfilling Career

The world runs on interactions, and at the heart of many of these interactions lies the unsung hero: the client support specialist. These professionals are the bridge between businesses and their customers, ensuring a smooth and positive experience.expand_more If you’re looking for a career that’s both challenging and rewarding, then client support specialist positions might be the perfect fit.

What Does a Client Support Specialist Do?

Client support specialists wear many hats.expand_more Their core responsibility is to address client inquiries and concerns, which can come through various channels – phone calls, emails, live chats, or even social media.expand_more This involves actively listening to the client, understanding their issue, and then providing a clear and efficient resolution.expand_more

The role goes beyond just troubleshooting. Client support specialists are often tasked with educating clients on product features, guiding them through processes, and even gathering valuable feedback to improve products and services. In some cases, they might also be responsible for creating knowledge base articles or troubleshooting guides for future reference.

Technical vs. Non-Technical Support

The field of client support offers a diverse range of opportunities. Broadly, these roles can be categorized into technical and non-technical support. Technical support specialists delve deeper into product functionalities, requiring a strong understanding of the technical aspects they’re supporting. They might be assisting with software glitches, hardware troubleshooting, or network connectivity issues.

Non-technical support specialists, on the other hand, focus on general inquiries and customer service. While technical knowledge can be an asset, the main emphasis lies on excellent communication, problem-solving skills, and the ability to build rapport with clients.

Essential Skills for Success

Regardless of the technical nature of the role, there are core skills that all client support specialists need to excel.

• Communication: This is paramount.expand_more The ability to listen actively, explain complex issues clearly, and adapt your communication style to different clients is crucial.expand_more
• Problem-Solving: Client support is all about finding solutions.expand_more You’ll need strong analytical skills to identify the root cause of an issue and develop effective solutions.
• Patience and Empathy: Clients can come frustrated or confused. The ability to remain calm, patient, and empathetic is essential to de-escalate situations and build trust.
• Technical Aptitude: Even in non-technical roles, a basic understanding of the product or service is beneficial.
• Organization and Time Management: Client support can be fast-paced. You’ll need to manage multiple inquiries simultaneously and prioritize tasks efficiently.

Why Choose a Client Support Specialist Career?

There are many reasons why a career in client support can be highly rewarding.

• Versatility: The skills you develop in client support are transferable across industries. This opens doors to a wide range of career paths in the future.expand_more
• High Demand: Client support specialists are in constant demand across all sectors.expand_more This translates to job security and ample opportunities for growth.exclamation
• Direct Impact: You play a vital role in client satisfaction, directly contributing to a company’s success. Seeing the positive impact of your work can be highly motivating.

Communication and People Skills Development: Client support is a fantastic training ground for honing communication and interpersonal skills, valuable assets in any profession.

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