Customer Support Voice Process Jobs

Customer Support Voice Process Jobs Exploring Careers in JustDial Customer Support In the dynamic world of customer service, JustDial stands as a prominent name. Established in 1996, JustDial has revolutionized the way people access information and services across India. As a local search engine and marketplace, JustDial bridges the gap between consumers and businesses, offering an extensive database that covers various industries. A crucial element in maintaining this seamless interaction is the customer support team. This article delves into the intricacies of JustDial customer support jobs, highlighting the roles, responsibilities, and growth opportunities.

Role and Responsibilities Customer support at JustDial is a multi-faceted role requiring a blend of technical knowledge, communication skills, and empathy. The primary responsibility is to assist users in navigating the platform, resolving queries, and ensuring a smooth user experience. Support representatives handle a variety of tasks including:

1. Query Resolution: Addressing customer inquiries through phone, email, and chat. These queries range from basic navigation assistance to more complex issues involving account management or service details.
2. Technical Support: Providing assistance with technical issues related to the JustDial app or website. This includes troubleshooting problems, guiding users through technical processes, and coordinating with the technical team to resolve backend issues.
3. Feedback Management: Collecting and managing customer feedback to improve service quality. This involves documenting common issues, suggesting improvements, and ensuring customer satisfaction.
4. Service Promotion: Educating customers about new features, services, and promotions. This role involves upselling and cross-selling services to enhance the user experience and drive business growth.

Skills and Qualifications To excel in a customer support role at JustDial, certain skills and qualifications are paramount:

1. Communication Skills: Proficiency in multiple languages is a significant advantage given JustDial’s diverse user base. Clear and empathetic communication is essential for resolving queries effectively.
2. Technical Aptitude: Basic technical knowledge is crucial for troubleshooting and providing accurate guidance. Familiarity with the JustDial platform and general tech-savviness is beneficial.
3. Problem-Solving Abilities: Customer support representatives must be adept at identifying issues and implementing solutions promptly. This requires a proactive approach and critical thinking skills.
4. Patience and Empathy: Handling a wide range of customer emotions requires patience and the ability to empathize with users’ concerns, ensuring a positive interaction.

Growth Opportunities JustDial offers a structured career path for customer support representatives. Starting as a support executive, employees have opportunities to progress to senior positions such as team leads, supervisors, and managers. The growth trajectory is supported by regular training programs, performance evaluations, and skill development initiatives.

1. Training and Development: JustDial invests in its employees through comprehensive training programs that cover technical skills, customer service techniques, and product knowledge. Continuous learning is encouraged to keep up with industry trends and evolving customer needs.
2. Performance-Based Promotions: Career advancement is largely performance-driven. Outstanding performance is recognized and rewarded, providing motivation for employees to excel in their roles.
3. Cross-Functional Opportunities: Employees can explore roles in different departments such as sales, marketing, or technical support, leveraging their customer service experience to transition smoothly.

A career in JustDial’s customer support offers a dynamic and rewarding experience. The role is pivotal in maintaining the company’s reputation for excellent service and ensuring customer satisfaction. With a clear career progression path, continuous learning opportunities, and a supportive work environment, JustDial customer support jobs are an excellent choice for individuals passionate about helping others and solving problems. For those looking to make a meaningful impact while advancing their careers, JustDial provides a promising platform to grow and succeed.

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Vacancy details for this Job Customer Support Voice Process Jobs

Justdial: Your One-Stop Shop for Local Businesses in India

Justdial isn’t just a name; it’s the answer to your everyday local needs in India. Headquartered in the bustling metropolis of Mumbai, Justdial stands tall as India’s leading internet technology company. We’re more than just a website – we’re a comprehensive service provider, connecting you with a vast network of businesses and services across the nation.

Pan-India Presence, Unmatched Commitment

With a strong presence throughout India and a network of 11 offices, Justdial boasts a dedicated team exceeding 8,000 employees. Each member is driven by a core set of values: Passion, Responsiveness, Excellence, Fairness, Integrity, and Respect. This translates into a commitment to delivering fast, free, reliable, and detailed information to our users. We don’t just stop at information; we facilitate transactions for all products and services, making your life easier and more convenient.

Join the Dynamic Force Shaping India’s Success

At Justdial, we believe in fostering a work environment that empowers our employees. We value your contributions and offer a supportive culture that fuels continuous learning and career growth. If you’re looking to elevate your career and be a driving force in shaping the future of success, then Justdial is the place for you.

The Information Retrieval Officer (IRO): The Heart of Justdial’s Operations

As the lifeblood of our customer service network, Information Retrieval Officers (IROs) play a critical role in Justdial’s success. This is your chance to be part of a dynamic team where your communication skills and customer focus make a real difference.

The Responsibilities You’ll Master

• Master Communicator: As an IRO, you’ll be the first point of contact for our users. You’ll need excellent communication skills in both English and Tamil to effectively understand and address customer inquiries.
• Active Listening: A keen ear is a must. You’ll actively listen to customer concerns, issues, and queries, ensuring you grasp their needs before providing solutions.
• Information Retrieval Champion: Justdial’s extensive database is at your fingertips. You’ll expertly navigate this resource to deliver accurate and timely information to callers.
• The Art of Delegation: Sometimes, even the best IRO might encounter a situation requiring specialized attention. You’ll learn to identify such instances and confidently escalate complex issues to the appropriate teams for prompt resolution.
• Customer Centricity at its Core: We put our customers first. You’ll maintain a positive and professional demeanor, calmly addressing concerns and ensuring a satisfying experience for every caller.
• Efficiency is Key: Time management is crucial in this fast-paced environment. You’ll understand and adhere to established processes, maintaining Service Level Agreements (SLAs) to ensure optimal service delivery.

The Ideal Candidate: A Well-Rounded Individual

We’re looking for individuals who possess a well-rounded skillset to excel in this role. Here’s what makes the ideal IRO:

• Academically Inclined: While a degree (graduate or postgraduate) is a plus, a strong academic foundation demonstrates your commitment to learning and development.
• A Natural Listener: You possess exceptional interpersonal skills and excel at actively listening to others, allowing you to fully grasp customer needs.
• Confident and Composed: Maintaining a confident and assertive approach, even under pressure, is key. You’ll calmly address concerns and navigate challenging situations with ease.
• Going the Extra Mile: Customer satisfaction is paramount. You’ll demonstrate a genuine customer-centric approach, going the extra mile to ensure a positive user experience.
• The Voice of Professionalism: A pleasant and professional voice with strong telephonic etiquette is essential for creating a positive first impression.
• Tech-Savvy and Quick on Your Feet: A working knowledge of computers, coupled with the ability to learn and follow instructions efficiently, is a must.
• Speed Demon with Accuracy: Your typing skills are top-notch, allowing you to retrieve information and document interactions with speed and precision.

By combining your exceptional communication skills, customer focus, and commitment to accuracy, you can become a valuable asset to the Justdial team. Join us and be a part of the revolution that’s shaping the future of local business discovery in India.

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