Operation Associate Work Form Home Jobs

Operation Associate Work Form Home Jobs Gartner’s Global Strategy & Operations (S&O) division is on the hunt for exceptional talent to join its dynamic team in India. As a member of this high-performing unit, you’ll play a pivotal role in executing strategic initiatives that enhance client satisfaction and boost operational efficiency across the entire Gartner organization.

At the heart of your role lies the opportunity to contribute to critical programs designed to elevate client engagement and optimize service productivity. By collaborating closely with Gartner’s service delivery teams, you’ll have a direct impact on the business by driving measurable improvements.

Your responsibilities will extend to forging strong partnerships with service delivery leaders to enhance the productivity of service associates and streamline processes. By focusing on process efficiency, you’ll empower service teams to deliver exceptional value to our clients.

This is an exciting chance to work alongside top-tier talent, contribute to Gartner’s continued growth, and make a tangible difference in how we serve our clients. If you’re passionate about driving operational excellence and delivering outstanding results, we encourage you to explore this opportunity.

Key Responsibilities:

• Contribute to strategic programs aimed at enhancing client engagement and service productivity.
• Collaborate with service delivery teams to drive business impact and achieve operational goals.
• Partner with service delivery leaders to optimize associate productivity and process efficiency.
• Identify opportunities to streamline processes and improve service delivery.

Join Gartner’s S&O team and be part of a high-achieving culture that values innovation, collaboration, and a passion for delivering exceptional client experiences.

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Vacancy details for this Job Operation Associate Work Form Home Jobs

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. We empower leaders to transform their organizations through the use of data-driven insights, analytics, and tools. Our mission is to be an indispensable partner to our clients, providing them with the knowledge and confidence to make the right decisions.

Job Summary

As a Client Engagement Operations Associate, you will play a pivotal role in driving client retention and engagement by managing and optimizing client outreach and engagement initiatives. You will collaborate closely with Service Delivery, Sales, and Research & Advisory teams to execute programs designed to deepen client relationships and foster long-term partnerships.

Responsibilities

• Client Outreach and Engagement:
  • Own and execute client outreach operations for a significant client portfolio, focusing on increasing R&P coverage.
  • Develop and implement effective outreach strategies to drive web engagement, event attendance, and post-event follow-up.
  • Leverage marketing platforms and tools to create targeted engagement campaigns and personalized communications.
  • Track and analyze campaign performance to optimize results and identify areas for improvement.
  • Collaborate with Service Delivery teams to align outreach efforts with client needs and preferences.
• Event Management and Coordination:
  • Manage event registration and confirmation processes, ensuring a seamless attendee experience.
  • Develop and execute customized event and web engagement campaigns to maximize participation.
  • Utilize research content and agendas to create compelling event promotions and follow-up materials.
  • Collaborate with Service Advisors, Service CES, and SDAs to drive event attendance and engagement.
• Data Management and Analysis:
  • Create and maintain accurate client data and engagement metrics in relevant systems (e.g., Google Sheets, Excel).
  • Analyze data to identify trends, opportunities, and areas for improvement.
  • Develop and implement process improvements to enhance efficiency and effectiveness.
• Stakeholder Management and Collaboration:
  • Build and maintain strong relationships with internal stakeholders (e.g., Service Delivery, Sales, R&A).
  • Effectively communicate progress, challenges, and recommendations to stakeholders.
  • Collaborate with cross-functional teams to achieve shared objectives.
• Client Relationship Building:
  • Contribute to a positive client experience through timely and effective communication.
  • Identify client needs and preferences to tailor engagement strategies accordingly.
  • Proactively address client inquiries and concerns.

Qualifications

• 0-3 years of experience in process management, operations, or customer relationship management.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Excellent written and verbal communication skills with a focus on clarity and impact.
• Proficiency in Microsoft Excel and data analysis tools.
• Detail-oriented with a high degree of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• A passion for client success and relationship building.

What We Offer

At Gartner, we believe in fostering a collaborative and inclusive work environment where employees can thrive. We offer competitive compensation and benefits packages, including:

• Competitive base salary
• Flexible work arrangements
• Comprehensive health and wellness programs
• Professional development opportunities
• A culture of innovation and growth

Join Our Team

If you are a highly motivated individual with a passion for client engagement and a desire to make a significant impact, we encourage you to apply. Gartner offers a dynamic and rewarding work environment where you can develop your skills and advance your career.

Additional Considerations

• Tailoring to Specific Role: Adjust the job description to align with the specific responsibilities and requirements of the position.
• Company Culture: Incorporate elements of the company’s culture and values to create a more engaging and informative job description.
• Target Audience: Consider the target audience for the job posting (e.g., recent graduates, experienced professionals) and tailor the language and content accordingly.
• Keywords: Optimize the job description with relevant keywords to improve search engine visibility.

By following these guidelines and incorporating specific details about the role and company, you can create a compelling job description that attracts qualified candidates.

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