Remote Customer Support Jobs 2024

Remote Customer Support Jobs 2024 The Revolutionary Impact of Brandwatch by Cision. In the dynamic landscape of modern business, understanding and engaging with customers at the pace of social media is paramount for success. Brandwatch, a cutting-edge product under the umbrella of Cision, stands at the forefront of this paradigm shift, empowering over 5,000 of the world’s most esteemed companies to navigate the complexities of the digital realm with finesse.

At its core, Brandwatch harnesses the power of pioneering AI-enriched digital consumer intelligence. This formidable technology enables brands to delve deep into the intricate web of social media, extracting invaluable insights that inform strategic decisions. By seamlessly integrating AI-driven analytics with real-time social media monitoring, Brandwatch equips businesses with the tools they need to stay ahead of the curve.

Yet, Brandwatch’s impact extends far beyond mere data analysis. Recognizing the symbiotic relationship between understanding and action, Brandwatch complements its digital consumer intelligence with industry-leading social media management tools. This holistic approach empowers brands not only to comprehend their audience but also to actively engage with them in meaningful ways. Whether it’s crafting targeted campaigns or responding to customer inquiries, Brandwatch facilitates intelligently connected workflows that foster authentic connections.

Central to Brandwatch’s mission is the provision of specialized, best-in-class products and services tailored to meet the diverse needs of modern businesses. By offering a comprehensive suite of tools, Brandwatch ensures that brands and agencies can adapt and thrive in today’s fast-paced digital ecosystem. From sentiment analysis to influencer identification, each component of Brandwatch’s arsenal is designed to optimize performance and drive results.

In a world where agility is paramount, Brandwatch empowers brands and agencies to make smarter decisions and execute data-driven social strategies with precision. By leveraging the wealth of insights gleaned from AI-powered analytics, businesses can tailor their approach to resonate with their target audience across every touchpoint. This strategic alignment not only enhances brand visibility but also cultivates lasting relationships that transcend the digital realm.

Operating on a global scale, Brandwatch boasts a formidable presence with 17 offices spanning the globe. This expansive reach underscores Brandwatch’s commitment to serving clients wherever they may be, ensuring that businesses of all sizes and industries can harness the power of data-driven insights. With a dedicated team of over 1,000 employees worldwide, Brandwatch remains steadfast in its mission to revolutionize the way brands connect with their customers.

In essence, Brandwatch represents more than just a product—it embodies a transformative force reshaping the landscape of digital marketing. By empowering brands with unparalleled insights and tools, Brandwatch catalyzes innovation, fosters meaningful engagement, and drives tangible results. As businesses continue to navigate the complexities of the digital age, Brandwatch stands as a beacon of innovation, guiding them towards success in an ever-evolving landscape.

Quick Information About Remote Customer Support Jobs 2024

Disclaimer:

We share private & Government ( State – Central ) Like job vacancies that appear daily (peculiar Jobs 20 Post on our site ) Updated Daily accurately and in a way that anyone can understand, and we share full government job details, applications, and job results on our site. Applicants are asked to visit our website.

Vacancy details for this Job Remote Customer Support Jobs 2024

As a Customer Support Advisor within our dynamic team, you play a crucial role in ensuring our customers receive exceptional service and assistance. Reporting to Support Management, you operate within the realm of 1st tier support, closely collaborating with Technical Product Specialists, Customer Experience professionals, and our esteemed Research and Development (R&D) team. Your responsibilities encompass a wide range of tasks aimed at ensuring customer satisfaction and product excellence.

Primary Responsibilities

1. Customer Interaction Management: Your primary duty involves responding to customer inquiries across various communication channels promptly and effectively. Whether it’s via phone, email, or chat, your goal is to provide valuable assistance to our customers.
2. Issue Identification and Reporting: You’re tasked with identifying, replicating, and reporting validated product issues to our R&D team. This involves meticulous attention to detail and clear communication to ensure issues are addressed promptly.
3. Feature Requests Handling: Alongside identifying product issues, you’re responsible for logging feature requests from customers. This feedback loop is vital for product enhancement and customer satisfaction.
4. Follow-up and Resolution: After reporting issues to R&D, you follow up on customer inquiries to provide updates upon issue resolution or feedback from the R&D team. This ensures customers are kept informed and satisfied throughout the resolution process.
5. Support Ticket Ownership: Taking ownership of support tickets, you shepherd them through all process stages until a resolution is achieved. This requires diligence, organization, and effective communication skills.
6. Monitoring and Escalation: You maintain an overview of submitted cases to R&D, flagging any internal SLA breaches and escalating support cases based on severity levels and associated business risk assessments.
7. Product Expertise: Becoming an expert on our Brandwatch product suite and its features is essential. You engage in feature tests and ensure you’re up-to-date with the latest releases to better assist customers.
8. Knowledge Sharing: Contributing to our internal knowledge base with new insights enhances knowledge sharing across the support team, fostering a culture of continuous learning and improvement.
9. Collaboration and Training: Actively participating in roundtables, calibration sessions, and training within support and cross-functional departments ensures alignment and enhances team effectiveness.

Expectations

• Professionalism: Providing professional, timely, and high-quality customer service is non-negotiable. Your interactions with prospects and customers should always reflect our commitment to excellence.
• Communication Skills: Your ability to communicate technical terms and causes in a customer-friendly language is crucial for effective customer support.
• Ownership and Collaboration: Taking clear ownership of cases while collaborating with colleagues demonstrates your commitment to teamwork and customer satisfaction.
• Risk Management: Being able to flag risks and identify opportunities during customer interactions ensures we stay proactive in addressing issues and improving our products and services.
• Product Knowledge: Your expertise in our product suite and staying updated with the latest features are key performance indicators.

Performance Evaluation

Your performance will be evaluated based on several criteria:

• Adherence to Customer Support’s Service Level Agreement (SLA) across all channels.
• Support quality metrics such as tone of voice and ticket handling.
• Customer satisfaction ratings.
• Communication skills, both internally and externally.
• Depth of product knowledge and proficiency.

Inclusion and Diversity

At Cision, we’re committed to fostering an inclusive environment where diversity is celebrated, and every individual is valued. We believe that diversity, equity, and inclusion are essential for driving innovation and long-term success. As an equal opportunity employer, we welcome applicants from all backgrounds and identities. We’re proud to have joined initiatives like the CEO Action for Diversity & Inclusion™ pledge and to have been recognized as a “Top Diversity Employer” in 2021.

Reasonable Accommodations

Cision is committed to the full inclusion of all qualified individuals, including those with disabilities. If you require reasonable accommodations during the job application or interview process, or to perform the essential functions of the position, please inform us, and we’ll ensure your needs are met.

If you’re passionate about providing exceptional customer support, thrive in a collaborative environment, and are eager to contribute to the success of our products and services, we encourage you to apply. Even if you don’t meet all the requirements, your unique skills and perspective could be a valuable addition to our team. We look forward to hearing from you!

Remote Customer Support Job Full Video Youtube Link : CLICK HERE

Official Notification & Application Remote Customer Support Jobs 2024  

HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY

sai vikram academy , saivikramacademy , tamilnadu employment seniority list 2024 , employment seniority list 2024 , sai vikram academy work from home , employment seniority list 2024 pdf , tamilnadu cooperative training admission 2023-24 , sai vickram academy , tnpsc group 4 study plan in tamil pdf , sai vikram academy work from home writing jobs , tamil nadu employment seniority list 2024 , sai vikram academy whatsapp group link , employment website news , sri vikram academy , sai vikram academy work from home jobs , tnpsc group 4 study plan pdf , saivikram academy , tnpsc group 4 study plan 2024 , handwriting jobs work from home without investment 2023 , group 4 study plan 2024 , vikram academy , sai vikram academy job vacancy , pepul career work from home , jio hotstar jobs work from home , tamilnadu cooperative training admission 2023-24 pdf , tamilnadu employment seniority list 2024 pdf download , tamilnadu cooperative training admission 2023 24 pdf last date , sai vikram academy contact number , sai vikram academy.com , sai Vikram , sai vikram academy fake or real , sai vikram academy reviews , atm officer recruitment 2024 , tnpsc group 4 study material pdf , sai vikram academy , tech mahindra news , how to check employment seniority list , sri sai vikram academy , kvb bank job vacancy 2024 ,

SVA