State Bank of India Jobs 2024

State Bank of India Jobs 2024 Title: Exploring Career Opportunities at the State Bank of India The State Bank of India (SBI) stands as a beacon of trust and stability in the Indian banking sector, offering diverse career opportunities to aspirants across the nation. With its extensive network of branches and a rich legacy spanning over two centuries, SBI continues to be the largest public sector bank in India, both in terms of assets and workforce.

For job seekers, SBI provides a plethora of employment avenues, ranging from entry-level clerical positions to managerial roles. The recruitment process typically includes examinations, interviews, and assessments, ensuring that only the most qualified and deserving candidates are selected.

One of the most coveted positions at SBI is that of Probationary Officer (PO), which offers a dynamic work environment and ample opportunities for career growth. Additionally, SBI recruits candidates for roles in customer service, administration, finance, IT, and various specialized departments.

Apart from competitive salaries and benefits, a career at SBI offers job security, professional development programs, and opportunities for advancement. Employees also benefit from the bank’s commitment to fostering a diverse and inclusive workplace culture

Moreover, working at SBI isn’t just about a job; it’s about serving the nation by contributing to its economic development and financial inclusion goals. As a trusted institution, SBI provides essential banking services to millions of customers, thereby playing a crucial role in driving India’s growth story forward.In conclusion, exploring job opportunities at the State Bank of India opens doors to a rewarding career filled with growth, stability, and the chance to make a meaningful impact on society.

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Vacancy details for this Job State Bank of India Jobs 2024

Position Title: Executive – Customer Services, T1 Service Location: Chennai, India

Be the pioneer in applying for this role!

Job Description:

As a member of the customer services team, you will be responsible for handling inbound and outbound calls from Credit Card holders. Your primary goal will be to ensure the timely resolution of all customer service complaints and queries according to predefined Turnaround Time (TAT).

You will play a crucial role in meeting daily call center targets such as Average Handling Time (AHT), Productivity, Cross-Sell, Retention, and First Call Resolution. Maintaining a high-quality service standard while minimizing unscheduled leaves and absenteeism is essential.

Additionally, you will actively contribute to cross-sell targets through both inbound and outbound channels. This role demands adherence to business policies, processes, and procedures, as well as a proactive approach to identifying process gaps for improvement and enhancing the overall customer experience.

Requirements:

• Minimum 1.5+ years of previous experience in a customer handling process (voice process)
• Graduation from a recognized University
• Proficiency in Spoken Telugu

If you’re ready to make a difference in customer service excellence, apply now!

Position: VKYC Associate Support Location: Chennai, India

JOB RESPONSIBILITIES

1. Review, execute, and make decisions on allocated cases for Video KYC processes. This involves close coordination with sales team points of contact (SPOCs) and customers by conducting Video KYC verifications for potential or existing customer base, following defined processes and policies.
2. Ensure 100% adherence to regulations and policies defined for Video KYC process, as well as KYC documents (Officially Valid Documents – OVDs).
3. Accurately update decisioning files/systems for final decisions on cases.
4. Meet benchmark productivity, accuracy, and Turnaround Time (TAT) targets, while also supporting team targets.
5. Prioritize and resolve urgent customer/internal stakeholder emails and VKYC referrals.
6. Review processes proactively to identify gaps and communicate necessary changes, including updating templates, addressing customer concerns, and conducting Root Cause Analyses (RCAs).
7. Maintain and track specific responsibilities assigned for any new changes in policies, systems, or processes.
8. Ensure minimal complaints from internal and external customers by executing responsibilities accurately and promptly.
9. Handle exceptional requests, escalations, queries, and activities as required by the business.

Position: Fraud Detection Analyst Location: Chennai, India

Don’t miss out on this opportunity – be the first to apply!

JOB SUMMARY:

Reporting to: Team Manager – Fraud Team Size: 0 direct reports

RESPONSIBILITIES:

Operational Excellence (30%)

• Conduct thorough reviews of the Fraud Detection Process.
• Monitor real-time queues to pinpoint high-risk transactions.
• Establish a positive rapport with customers, providing them with insights from the Fraud and Risk Management team.
• Engage customers over the phone using a welcoming script provided by the bank, addressing fraudulent activity.
• Identify and halt fraudulent transactions, preventing further processing.

SLA Adherence (30%)

• Ensure timely resolution of queued transactions to mitigate potential revenue losses.
• Address customer concerns within existing service level agreements.

Wing-to-Wing Closure & Process Improvement (20%)

• Collaborate with banks and customers to verify information and either confirm or revoke authorizations.
• Ensure end-to-end resolution of all payment-related inquiries.
• Maintain updated alerts, tracking their progress until closure, and implementing appropriate actions.
• Propose system enhancements to deter fraudulent activities.
• Recommend new software tools for enhancing fraud detection, prevention, and reporting processes.

External Focus (20%)

• Generate reports on suspicious activities and risk management for managerial review.
• Monitor customer transactions to detect various forms of fraudulent activities such as account takeovers, friendly fraud, and theft.
• Analyze account and transaction patterns to identify existing fraud trends.

Measures of Success:

• SLA Adherence
• Accuracy Rate
• Customer Satisfaction Scores/VIC/Scorecard Insights
• AFPR (Anti-Fraud Performance Ratio)

REQUIRED SKILLS:

• Strong organizational abilities
• Effective communication skills
• Educational Qualification: Graduate (Any degree)
• Mandatory Qualifications: Proficiency in English and Hindi
• Ability to quickly grasp new systems and technologies
• Comfortable interacting with customers
• Flexibility to work various shifts, including nights

EXPERIENCE:

• Total Experience: 2 years or more
• Relevant Experience in the field: Not Applicable

Preferred Industry: BFSI (Banking, Financial Services, and Insurance)

Official Notification & Application State Bank of India Jobs 2024

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