Tamil Voice Process Work From Home Jobs

Tamil Voice Process Work From Home Jobs Just Dial, a popular local search engine, plays a vital role in connecting users with service providers across India. One of the critical components of Just Dial’s operation is its voice process jobs. These roles are integral to the company’s ability to maintain seamless communication between businesses and consumers, ensuring that users receive accurate information quickly and efficiently.

Role Overview

Just Dial voice process jobs primarily involve interacting with customers over the phone. Employees in these roles serve as the first point of contact for users seeking information about various services. The main responsibilities include answering inquiries, providing detailed information about products or services, and sometimes troubleshooting basic issues. The job requires excellent communication skills, a good command of the language, and the ability to handle customer queries efficiently.

Skills and Qualifications

To excel in a Just Dial voice process job, candidates need strong verbal communication skills, especially in languages like English, Hindi, and other regional languages. A friendly and patient demeanor is crucial, as these roles often involve dealing with a wide range of customer emotions and inquiries. Basic computer skills, such as familiarity with CRM software and the ability to navigate through different information databases, are also important.

While a high school diploma is generally the minimum educational requirement, many employers prefer candidates with a degree or prior experience in customer service roles. Training is usually provided by Just Dial to ensure that new employees are well-versed in the company’s systems and procedures.

Work Environment

The work environment for Just Dial voice process jobs is typically fast-paced and targets-driven. Employees are expected to manage multiple calls in a shift, maintaining a balance between quality and quantity. The job can be demanding, especially during peak hours when the volume of inquiries is high. However, it also offers a dynamic environment where employees can develop their communication and problem-solving skills.

Just Dial provides a structured work environment with set targets and performance metrics. Employees often have the opportunity to earn incentives based on their performance, making it a motivating workplace for those who thrive in goal-oriented settings.

Career Growth and Opportunities

Voice process jobs at Just Dial offer a solid foundation for a career in customer service or related fields. With experience, employees can advance to supervisory or managerial roles within the company. Additionally, the skills gained in this role—such as effective communication, problem-solving, and time management—are highly transferable, opening doors to opportunities in various industries.

Furthermore, Just Dial’s reputation as a well-established brand provides employees with a credible name on their resumes, which can be advantageous when seeking future job opportunities. For those interested in long-term career growth within Just Dial, the company offers various training programs and opportunities for upskilling. Just Dial voice process jobs are ideal for individuals who enjoy interacting with customers and helping them find solutions. While the role can be challenging, it also offers significant opportunities for professional growth and development. For those who excel in communication and have a customer-first mindset, a voice process job at Just Dial can be a rewarding career choice.

Quick Information About Tamil Voice Process Work From Home Jobs

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Vacancy details for this Job Tamil Voice Process Work From Home Jobs

At Justdial Ltd, we are deeply committed to creating an environment that reflects our core values: Passion, Responsiveness, Excellence, Fairness, Integrity, and Respect. These principles guide every aspect of our work culture and shape how we interact with our employees and customers. When you join us as a Telemarketing Executive, you become an integral part of a dynamic team where your contributions have a meaningful impact. Our supportive work environment not only nurtures your professional growth but also encourages continuous learning, ensuring that your career can flourish. At Justdial Ltd, we provide you with the tools and opportunities to elevate your career and be a key player in driving the future of success.

About the Role: Information Retrieval Officer (IRO)

We are currently in search of motivated individuals to fill the crucial role of Information Retrieval Officer (IRO). This position is at the heart of our operations, playing a pivotal role in ensuring that our customers receive the accurate information they need. As an IRO, your primary responsibility will be to handle incoming calls, delivering precise and relevant information to callers based on their requests. This role requires a keen attention to detail, especially in maintaining call durations within the standard Average Time Taken (ATT) while ensuring that customer satisfaction remains high. Additionally, it is essential to comply with departmental policies to maintain the integrity and efficiency of our operations.

What We Are Looking For

To excel in the role of Information Retrieval Officer, we are looking for candidates who possess the following qualities and qualifications:

• Excellent Communication Skills in English and Tamil: As an IRO, effective communication is paramount. You must be able to articulate information clearly and concisely in both English and Tamil, ensuring that callers fully understand the information provided.
• Educational Background: Whether you are pursuing a degree, or have already graduated or completed postgraduate studies, your educational experience will serve as a strong foundation for this role.
• Personable and Attentive: Being an active listener is crucial. You should be personable and attentive, ensuring that you fully understand the caller’s needs before responding.
• Good Interpersonal Skills: Your ability to connect with people, combined with your communication skills in English and Tamil, will help you build rapport with callers, making their experience positive and efficient.
• Confidence and Resiliency: A confident and assertive approach is necessary, particularly when dealing with challenging situations. Resiliency will help you maintain composure and continue providing excellent service under pressure.
• Customer-Centric Approach: At Justdial, we prioritize the customer experience. You should be willing to go the extra mile to ensure that each interaction leaves a positive impression on the caller.
• Pleasant Voice and Telephone Etiquette: Your voice is your primary tool in this role. A pleasant tone combined with proper telephone etiquette will create a positive interaction for callers.
• Efficiency Under Pressure: The ability to work efficiently, even when under pressure, is vital. You must be able to manage your time effectively and prioritize tasks to meet the demands of the role.
• Computer Proficiency: A working knowledge of computers is required, as you will need to follow instructions and process information efficiently.
• Typing Skills: Accuracy and speed in typing are essential for recording information and keeping up with the pace of calls.

Roles & Responsibilities

As an Information Retrieval Officer, your day-to-day responsibilities will include:

• Handling Calls Diligently: You will be responsible for managing incoming calls and providing the requested information promptly. It is crucial to handle each call with care and ensure that the information delivered is accurate and relevant to the caller’s needs.
• Listening to Caller Concerns: Understanding the concerns, issues, and queries of callers is a key part of your role. You must be able to listen carefully, respond appropriately, and direct them to the correct department or resource if necessary.
• Referring Escalations: In cases where a caller’s issue requires further attention, you will need to refer the escalation to the appropriate team. Prompt and accurate referrals are essential for ensuring that issues are resolved efficiently.
• Maintaining a Positive Attitude: A positive attitude is important in creating a welcoming and reassuring atmosphere for callers. Even in challenging situations, you should remain calm and respond with a solution-oriented mindset.
• Understanding and Executing Processes: You will need to have a thorough understanding of the processes involved in your role. Executing these processes accurately is essential for maintaining Service Level Agreements (SLAs) in certain metrics.
• Adhering to SLAs: Maintaining SLAs is crucial to the success of our operations. You will be responsible for ensuring that your performance meets the required standards, contributing to overall customer satisfaction.

Why Work with Justdial Ltd?

Working with Justdial Ltd is more than just a job; it is an opportunity to be part of a company that values its employees and provides a platform for growth. Our work culture is designed to be supportive, encouraging you to learn, grow, and advance in your career. As an Information Retrieval Officer, you will play a vital role in our company, directly contributing to our success by ensuring that our customers receive the information they need quickly and accurately.

We believe in recognizing and rewarding hard work. At Justdial Ltd, your efforts are appreciated, and there are numerous opportunities for career advancement. We encourage our employees to take on new challenges and responsibilities, helping them develop professionally and achieve their career goals.

In addition to professional growth, we also emphasize the importance of maintaining a healthy work-life balance. We understand that a happy and motivated workforce is key to our success, which is why we strive to create an environment where employees can thrive both professionally and personally.

By joining Justdial Ltd, you become part of a team that is passionate about delivering excellence in every interaction. You will work alongside colleagues who share your commitment to providing exceptional service and who are dedicated to helping you succeed. Together, we will continue to build a company that is known for its integrity, fairness, and respect.In conclusion, a career at Justdial Ltd offers you the opportunity to grow, learn, and be part of a dynamic and supportive team. As an Information Retrieval Officer, you will have a direct impact on our customers’ experiences, making your role vital to our company’s success. If you are passionate about providing excellent service and are looking for a company that values your contributions, then Justdial Ltd is the place for you. Join us, and let’s shape the future of success together.

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