Tamil Voice Processer Job In Coimbatore

Tamil Voice Processer Job In Coimbatore A Tamil Voice Process Executive is an important position in many organizations, especially in the BPO and ITES sectors. It involves customer interaction, giving solutions, and ensuring customer satisfaction all in the Tamil language.

Core Responsibilities:

Customer Interaction:

Answering incoming calls from customers in Tamil.
Giving out information about products or services.  
Handling queries and complaints from customers.  
Solving problems and offering solutions.
Sales and Upselling:

Promotion of products or services to customers.
Upselling and Cross-selling
Identifying upselling and cross-selling opportunities.
Deals closing and achieving the sales targets.
Technical Support:
Giving technical support to the customer.
Resolving technical glitches and other problems.
Data Entry and Record Keeping:
Accurate maintenance of records about customers, sales, and any other data.
Data input into the CRM system and databases.
Compliance with Quality Standards
Meets the quality metric and maintains company policies and procedures.
Participating in the quality assurance process.
Required Skills for Tamil Voice Process Executive:

Fluency in Tamil: Excellent verbal and written communication skills in Tamil are required.
Strong Communication Skills: The ability to clearly and concisely articulate thoughts.
Active Listening: The ability to listen attentively to customer concerns and understand their needs.  
Problem-Solving Skills: The ability to identify and resolve customer issues efficiently.  
Patience and Empathy: The ability to remain calm and understanding, even in stressful situations.
Computer Literacy: Basic computer skills, including proficiency in Microsoft Office Suite, are required.
Flexibility: The ability to adapt to changing situations and work under pressure.  
A Rewarding Career Path:
A career as a Tamil Voice Process Executive offers many opportunities for growth and development. With experience, voice process executives may advance to team leader, supervisor, or other managerial roles.

This is a foundational role in the pursuit of a career in customer service, sales, or operations. The Tamil Voice Process Executives, developing effective communication skills, problem-solving capabilities, and a customer-centric mindset, can significantly contribute to the achievement of customer satisfaction and business success.

Quick Information About Tamil Voice Processer Job In Coimbatore  

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Vacancy details for this Job Tamil Voice Processer Job In Coimbatore  

The fast city, Coimbatore in Tamil Nadu, is today a strong hub for IT and BPO companies. This high growth rate has increased the demand for Tamil Voice Process Executives, hence making this profession a hot career opportunity for those people who know how to communicate in the language of Tamil.

A Tamil Voice Process Executive is a professional who deals with customer calls, provides solutions, and ensures customer satisfaction, mainly in the Tamil language. This role is important in the IT, BPO, and customer service industries.

Core Responsibilities of a Tamil Voice Process Executive in Coimbatore

While the specific responsibilities may vary depending on the industry and company, here are some common tasks:

Customer Service:
Answering incoming calls from Tamil-speaking customers.
Provide information regarding the product or services.
Handle customer queries and complaints.
Troubleshooting and providing a solution.
Technical Support:
Helping customers with technical issues and troubleshooting problems.
Guiding customers through technical procedures and processes.
Sales and Upselling:
Providing product or service offerings to the customers.
Opportunity to identify upselling and cross-selling.
Closing sales and reaching sales targets.
Data Entry and Record Keeping:
Accurate record-keeping about customer interactions, sales, and all relevant information.   
Inputting data into CRM systems and other databases.
Quality Assurance:
Adhering to quality standards and guidelines.
Participating in quality assurance programs to enhance performance.
Essential Skills for Tamil Voice Process Executives in Coimbatore

To become a great Tamil voice process executive, you’ll require a combination of soft and hard skills:

Fluency in Tamil: Fluent verbal and written communication in Tamil is required.
Strong Communication Skills: Ability to clearly and succinctly convey ideas.
Active Listening: Ability to give ear to customer complaints and grasp their requirements. Problem Solving Skills: It identifies and solves customer issues as soon as possible.
Patience and Empathy: Ability to remain patient and sympathetic, even at trying times.
Computer Skills: Basic computer skills like knowledge of Microsoft Office Suite should be present.
Adaptability: The ability to cope with changing situations and deliver under pressure.
Cultural Sensitivity: Understanding and respecting various cultures, especially when catering to a diverse customer base.
Job Opportunities for Tamil Voice Process Executives in Coimbatore

Coimbatore’s booming IT and BPO industry provides ample scopes for Tamil Voice Process Executives. Some of the prominent industries that hire Tamil Voice Process Executives are:

IT and ITES Companies: Many of the IT companies in Coimbatore have call centers that require Tamil-speaking executives to take care of clients.
BPO and KPO Companies: BPO and KPO companies often have special teams to handle customer communications in regional languages, like Tamil.   
Telecom Companies: Telecom companies require Tamil Voice Process Executives for customer care services, resolving technical glitches, and handling queries regarding billing.
E-commerce Companies: E-commerce companies require Tamil Voice Process Executives to handle customer queries related to online shopping, orders, and problems.
Banking and Financial Services: The banks and financial institutions might hire Tamil Voice Process Executives to offer support to the customers, assist in loan inquiries, and resolve issues related to account.
Tips to Get Hired for Tamil Voice Process in Coimbatore

Improve Your Language Skills: Engage in conversation and writing in Tamil as much as possible to perfect your fluency.
Communication Skills: Develop active listening, verbal communication, and written communication skills.
Gain Experience: Internships or part-time jobs in customer service or call centers would help to gain practical experience.
Prepare for Interviews: Prepare common interview questions and be ready to discuss skills and experience.
Build a Positive Attitude: A positive and friendly demeanor will make a good impression on potential employers.
Stay Updated on Industry Trends: Keep oneself updated on the latest trends and technologies in the customer service industry.
You can, therefore, enjoy a very fulfilling career as a Tamil Voice Process Executive in Coimbatore if you understand the job and work on developing relevant skills while also being on the lookout for opportunities.

Official Notification & Application Tamil Voice Processer Job In Coimbatore 

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