Tele Caller Job In Chennai

Tele Caller Job In Chennai Telecallers are the most vital part of today’s business world, serving as the voice of a company in reaching potential and existing customers. They serve an important role in the sales, marketing, customer service, and customer support sectors.

Main Responsibilities:

Making Outbound Calls: Reaching out to prospects for lead generation, appointment making, or offering products and services.
Handling Inbound Calls: Addressing customer questions, issues, and providing them with information regarding the product or service.
Data Entry and Management: Ensuring the keeping of accurate records of customer interactions, from call logs to appointments and sales data.
Customer Service: The ability to deliver professional customer service, solving customer problems quickly, and efficiently.
Meeting Sales Targets: Sales target achievements and contribution towards overall business growth
Key Skills:
Excellent Communication Skills: Strong verbal communication skills in terms of pronunciation, listening, and rapport building with customers.
Interpersonal Skills: The ability to communicate with diverse backgrounds in a professional and courteous manner.
Persuasive Skills: The ability to communicate product or service benefits and convince the customer to act.
Problem-Solving Skills: The ability to identify and resolve customer problems quickly and efficiently.
Customer Service Orientation: A genuine desire to help customers and provide a positive experience.
Career Prospects:

Telecaller positions exist in almost every industry, including sales and marketing, customer service, telemarketing, and BPOs. After some experience and professional development, a telecaller can move into positions like team lead, sales representative, or even customer success manager.

Conclusion

Telecallers are essential business growth drivers as well as building relationships with customers. Communication, persuasion, and customer service are all critical to a telecaller’s success in this competitive business environment.

Quick Information About Tele Caller Job In Chennai  

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Vacancy details for this Job Tele Caller Job In Chennai  

Chennai, being the hub for IT and business, provides the Indian job market with an added boost, mainly in telecalling activities. Telecallers play a very important role in connecting the customer with a business, sale generation, and other supporting customer service functions.

Role of a Telecaller:

Telecallers are the initiators and managers of communication with the customers through phone calls. They perform different jobs according to their specific role or industry, but mostly include:  

Outbound Calls:
The telecallers make outbound calls to potential customers to generate leads, schedule appointments, conduct market research, or sell products and services.   The telecallers persuade the potential customers to show interest in the offerings of the company.
Gathering customer information and lead qualification to sell or to lead further marketing.  
Inbound Calls:
Receiving calls from customers to answer questions, solve their problems, and provide details regarding products or services.  
Providing superior customer service, which is again devoted listening to the customer, answering their queries, and solving their problems with optimal solutions.  
Data Entry and Management:
Accurate record keeping of interactions that have been created with customers; call logs, appointments, and sales data.
Updating of customer and CRM systems with correct information.  
Met Goals:
meeting daily, weekly, and monthly sales target or performance goal set by the organization.  
Critical Skills Requirement for Success:

Effective Communication:
Strong verbal and written communication is required to interact with people or customers.
Communication has to be clear and simple to pass on the message effectively and to build rapport.  
Interpersonal Skills:
The ability to engage with the different people and personalities in a professional, respectful, and caring manner.  
Adequate listening skills so as to clarify customer needs and issues.   
Persuasion Skills: The ability to present the merits of a product or service; dispel concerns; and convince clients to act on an opportunity.   
Problem Solving Skills:
The ability to identify and clear customer-related issues quickly and effectively while at the same time maintaining a positive and friendly approach.   
Customer Service Orientation:
A need to serve customers and provide an approach that is strong with a customer-centric mindset and ensuring excellent service.
Technical Skills:
Proficiency in using CRM software, telephony systems, and other relevant computer applications.  
Career Prospects in Chennai:

The business environment in Chennai is alive and kicking with immense opportunities for telecallers in various domains.

Sales and Marketing: Generating leads, appointments, and products and services to real estate, education, finance, etc.  
Customer Service: Support service in the area of telecommunication, banking, insurance, etc., in other service-based sectors.  
BPO and ITES: Work with the companies providing BPO and IT-enabled services for domestic as well as international clients while dealing with inbound and outbound calls.
Telemarketing: Making telemarketing calls on various products and services, be it financial products, insurance policies, or even consumer goods.  
Job Search Advice:
Online Job Sites: Find telecaller vacancies in Chennai using online job boards like Indeed, Naukri, and LinkedIn.  
Company Websites: Apply to companies of interest in Chennai directly by visiting the company websites and looking for the career section.
Recruitment Agencies: Join recruitment agencies specializing in BPO, telemarketing, and customer service.   Networking: Attend industry events, connect with professionals in the field, and leverage your professional network to explore potential opportunities.
Salary Expectations:

The salary for a telecaller in Chennai may vary depending on experience, skills, industry, and company size. Entry-level positions may offer a starting salary in the range of ₹12,000 to ₹20,000 per month. With experience and strong performance, salaries can increase significantly.

Conclusion:

Telecaller jobs in Chennai offer a valuable entry point into the professional world, providing opportunities to develop essential communication and interpersonal skills. With dedication, hard work, and continuous learning, telecallers can build successful careers in the dynamic and growing customer service industry.

Official Notification & Application Tele Caller Job In Chennai 

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