Vodafone Idea Limited, a partnership between the Aditya Birla Group and Vodafone Group, is one of India’s leading telecom service providers. The company offers a comprehensive range of voice and data services across 2G, 3G, and 4G networks, serving millions of customers nationwide. With an extensive spectrum portfolio, Vodafone Idea is well-equipped to meet the growing demand for data and voice services.
The company is dedicated to providing excellent customer experiences and playing a significant role in India’s digital transformation by connecting millions of citizens and contributing to the nation’s vision of a ‘Digital India.’ To stay ahead in the rapidly evolving telecom industry, Vodafone Idea is focused on developing cutting-edge infrastructure and introducing new technologies.
These innovations are designed to prepare both retail and enterprise customers for the future, offering them advanced solutions that are easily accessible through digital channels and an extensive physical presence across the country. The company’s commitment to innovation and customer satisfaction positions it as a key player in the telecom sector. Vodafone Idea Limited is publicly traded on both the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) in India, reflecting its significance in the Indian market.
Quick Information About VI Store Manager Jobs
| Organization Name: | Vodafone Idea |
| Job Category: | Private Jobs |
| Employment Type: | Full time – Freshers Only |
| Name of Vacancies: | Store Manager |
| Place of Posting: | Chennai & All Over India      |
| Starting Date: | 17.08.2024Â |
| Last Date: | 27.09.2024Â |
| Apply Mode: | Online |
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Vacancy details for this Job VI Store Manager Jobs
Job Purpose
The Store Manager plays a critical role in ensuring a seamless customer experience within the store. The primary responsibility revolves around achieving customer satisfaction, driving store-level sales, and meeting revenue targets across various product lines, including postpaid and prepaid voice services, data plans, and value-added services (VAS). Additionally, the Store Manager is tasked with executing marketing promotions, enhancing store display and ambiance, and ensuring compliance with Health, Safety, and Welfare (HSW) guidelines.
Key Responsibilities
1. Sales and Revenue Management
- Target Achievement: The Store Manager is responsible for achieving the Target Net Promoter Score (TNPS) and Employee Quality (EQ) metrics. These targets are crucial for maintaining high levels of customer satisfaction and employee performance within the store.
- Revenue Growth: The Store Manager is expected to meet and exceed revenue targets for the store by driving sales across all product categories, including voice services (both postpaid and prepaid), data plans, VAS, and handsets. A critical aspect of this responsibility is increasing the revenue per footfall by effectively guiding customers through their purchase decisions.
- Quality of Acquisition: Ensuring that the quality of customer acquisition is maintained is another key responsibility. This involves monitoring and enhancing the quality of customers acquired through the store.
2. Return on Investment (RoI)
- Profitability Targets: Achieving profitability targets for the store is a primary objective. This requires careful financial management and strategic planning to ensure that the store operates within budget while maximizing revenue.
- Loss Minimization: The Store Manager must implement measures to minimize losses resulting from pilferage (wastage) and shrinkage (unidentified losses). This involves stringent inventory management and regular audits to ensure that the store’s resources are used efficiently.
3. Customer Service
- Customer Retention and Satisfaction: Managing customer retention is a critical function of the Store Manager. This involves creating an environment where customers feel valued and satisfied, leading to repeat business and positive word-of-mouth referrals. The manager must focus on delivering exceptional service to all walk-in customers, addressing their needs promptly, and resolving any issues that arise.
4. Store Management
- Process Adherence: Ensuring that all store processes, including documentation and system management, are adhered to is crucial. The Store Manager must oversee the accurate and timely completion of all administrative tasks to ensure smooth store operations.
- Infrastructure and Upkeep: The physical condition of the store is a reflection of the brand, and the Store Manager is responsible for maintaining the store’s infrastructure and ensuring that it is always clean, organized, and welcoming to customers.
- Stock Management: Maintaining the availability of stock is another key responsibility. The Store Manager must ensure that the store is adequately stocked with all products while adhering to inventory norms and guidelines.
- Product Placement and Display: The visual appeal of the store is critical to driving sales. The Store Manager must ensure that products are displayed in an attractive and strategic manner, encouraging customers to make purchases.
Core Competencies, Knowledge, and Experience
To excel in this role, the Store Manager must possess the following competencies:
1. Communication Skills
- Effective communication is essential for managing both customers and staff. The Store Manager must be able to clearly convey information, provide guidance, and resolve conflicts in a professional manner.
2. Awareness of Technology and Digital Products
- The Store Manager must stay updated on the latest advancements in technology and digital products. This knowledge is crucial for advising customers on the best products to meet their needs and for ensuring that the store remains competitive in the market.
3. Continuous Learning and Talent Empowerment
- A commitment to continuous learning and development is essential. The Store Manager should actively seek out opportunities for personal and professional growth and encourage their team to do the same.
4. Building Team Commitment
- The Store Manager must be able to build a strong sense of commitment and teamwork among the store staff. This involves setting clear expectations, providing regular feedback, and fostering a positive work environment.
5. Decision-Making and Results Delivery
- Strong decision-making skills are critical for delivering results. The Store Manager must be able to make informed decisions quickly and effectively, ensuring that the store meets its objectives.
6. Product, Service, and Technology Knowledge
- A deep understanding of the store’s products, services, and technology is essential for driving sales and providing exceptional customer service.
7. Sales Planning and Forecasting
- The Store Manager must be adept at sales planning and forecasting. This involves analyzing market trends, setting sales targets, and developing strategies to achieve those targets.
8. Problem Solving
- The ability to identify and solve problems is crucial for maintaining smooth store operations. The Store Manager must be able to anticipate potential issues and develop solutions proactively.
Required Qualifications
To be considered for this role, candidates must meet the following qualifications:
1. Educational Background
- Essential: A regular graduation degree is required for this role.
- Desired: A postgraduate degree in business management or an MBA is preferred but not mandatory.
2. Work Experience
- Experience Range: Candidates should have 1 to 4 years of experience in retail store management and customer relationship management.
- Key Experience Areas: Candidates should have experience in achieving revenue targets and managing costs within a retail environment.
Company Overview: Vodafone Idea LimitedVodafone Idea Limited, a partnership between the Aditya Birla Group and Vodafone, is one of the leading telecom service providers in India. The company has a strong presence across the country and offers a wide range of products and services, including voice and data services, value-added services, and digital solutions. The role of Store Manager is integral to the company’s success, as it directly impacts customer satisfaction and revenue generation at the store level.
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