First American Indian Work From Home Jobs

First American Indian Work From Home Jobs First American (India) is a Global Capability Center (GCC) of the First American Financial Corporation (NYSE: FAF). As a part of the FORTUNE 500, it has consistently appeared on the Fortune 100 Best Companies to Work For® list for eight years in a row. The parent company, First American Financial Corporation, is known for offering a wide range of services, including title insurance, closing/settlement services, and property data and technology solutions.

First American (India) contributes to these services by providing high-quality solutions through a blend of software development, back-office operations, and knowledge processing. This allows the company to meet the various needs of First American’s business operations. The company places a strong emphasis on its priorities, focusing first on its employees, followed by customers and shareholders.

In 2023, First American (India) was recognized as one of India’s Best Companies to Work For™, ranking in the Top 100 according to Great Place To Work® India. Additionally, the company holds certifications for being a Best Workplace for Women and for maintaining inclusive practices in the workplace. These recognitions highlight its commitment to creating a positive work environment for its diverse workforce.

FAI is dedicated to fostering an environment that respects, supports, and inspires every individual. We ensure a non-discriminatory workplace, welcoming people of all colors, religions, genders, gender identities, sexual orientations, and ages. At FAI, we embrace diversity and believe that an inclusive workforce enriches our employees, the organization, and the broader community. We proudly operate as an Equal Opportunity Employer.

Full Details About First American Indian Work From Home Jobs

About System Admin Jobs:

This role is responsible for identifying and resolving complex technical issues reported by users and handling high-priority system requests. The position ensures system and user uptime through effective remote problem-solving and collaboration with external vendors to deliver solutions. It requires experience with remote access systems and the ability to manage multiple customer accounts simultaneously. The role involves ensuring support tickets are resolved according to Service Level Agreements (SLAs) and customer policies. Responsibilities include configuring hardware and software to meet customer needs, providing support for desktop computers, laptops, peripherals, and mobile devices, as well as evaluating and recommending upgrade schedules for new product versions. Additionally, the role includes setting up and troubleshooting domains, user accounts, and software accounts, as well as formatting, installing, setting up, maintaining, and troubleshooting desktop and laptop computers for end users.

Competencies:

• Knowledge of troubleshooting desktops and laptops, with a basic understanding of networks.
• Excellent customer support skills.
• Ability to prioritize IT tickets and respond effectively to end-user needs.
• Capable of quick decision-making to ensure timely ticket resolution within SLA.
• Multi-tasking ability to manage multiple tickets and user requests simultaneously.
• Familiarity with ticketing tools, such as ServiceNow.

Technical Skills:

• Expertise in upgrading, supporting, and troubleshooting Windows 10, Microsoft Office 2016, and other authorized desktop applications.
• Proficient in supporting and troubleshooting printers, computer hardware, and other authorized peripheral equipment.
• Ability to perform general preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
• Knowledge of FAI’s existing IT infrastructure, including basic server functions.
• Ability to diagnose and address server issues, including triggering updates as needed.
• Experience in supporting new project development and implementing new hardware installations.
• Capable of performing configuration and maintenance activities for user profiles and policies.
• Ensures compliance with software license agreements.

About Process Associate Jobs:

The role requires a deep understanding of the domain and its relevance to both US and international businesses, specifically focusing on title and settlement services in countries like Canada, the UK, and Australia.

Key Responsibilities:

• Domain Expertise: Understand the core nature of the domain and relate it to international business contexts, such as title and settlement services.
• Business Applications: Possess a working knowledge of all relevant business applications, ensuring efficient process management.
• Information Retrieval: Utilize online business-related websites to gather and compile necessary information.
• Rule Compliance: Identify and report any rule violations within tools to team members and leads.
• Task Management: Handle simple to intermediate tasks, ensuring they are completed accurately.
• Reporting: Create process-related reports within set timelines, ensuring structured work in line with guidelines.
• Recommendations: Provide actionable recommendations based on identified gaps and issues.
• Process Improvement: Identify opportunities for process enhancement and suggest improvement ideas.
• Quality Compliance: Maintain adherence to quality standards, ensuring a culture of quality throughout work.
• Customer Understanding: Understand and anticipate both explicit and implicit customer needs, consistently aiming to exceed expectations.
• Adaptability and Learning: Quickly learn or adapt to new tools, processes, and controls, ensuring effective delivery. Continuously build skills and knowledge to meet training requirements.
• Performance Monitoring: Track personal work performance to ensure tasks are completed within expected standards and timelines. Address any deviations promptly.

Soft Skills & Collaboration:

• Cultural Adaptability: Adapt quickly to different cultures and unfamiliar situations, thinking on the feet and showing urgency in task completion.
• Teamwork & Collaboration: Foster a collaborative environment through open communication and active participation. Motivate team members, contributing positively to the workplace.
• Professionalism: Maintain professionalism in work conduct and show respect for others’ perspectives.
• Communication Skills: Exhibit excellent verbal and written communication, as well as interpersonal skills. This includes effectively interacting with customers, colleagues, onshore counterparts, supervisors, analysts, and business teams.

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First American Indian Work From Home Process Associate Apply Link : CLICK HERE

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